Question 1

Who on a resort hotel's staff would most often be responsible for cleaning lobby elevators used by guests?

Accepted Answer

A)  House person 
B)  Room attendant 
C)  Front desk agent 
D)  OPL staff member 
A)  House person 
B)  Room attendant 
C)  Front desk agent 
D)  OPL staff member

Question 2

What is true about a hotel's material safety data sheets?

Accepted Answer

A)  Their use is voluntary. 
B)  Their use is mandatory. 
C)  They must be provided in English. 
D)  They are for the use of managers only. 
A)  Their use is voluntary. 
B)  Their use is mandatory. 
C)  They must be provided in English. 
D)  They are for the use of managers only.

Question 3

An Executive Housekeeper instructs OPL workers to begin cleaning terry and linen products in a manner that minimizes water extraction.The result of these instructions will likely be to make the work of OPL employees

Accepted Answer

A)  harder, and increase the OPL's drying costs. 
B)  harder and decrease the OPL's drying costs. 
C)  easier, and increase the OPL's drying costs. 
D)  easier, and decrease the OPL's drying costs. 
A)  harder, and increase the OPL's drying costs. 
B)  harder and decrease the OPL's drying costs. 
C)  easier, and increase the OPL's drying costs. 
D)  easier, and decrease the OPL's drying costs.

Question 4

When a guest room is reported in a PMS as being occupied,but the room was not used,and no guest or guest belongings are present in the room,that room's status would be reported by housekeeping as a

Accepted Answer

A)  due out. 
B)  stay over. 
C)  sleep-out. 
D)  check out. 
A)  due out. 
B)  stay over. 
C)  sleep-out. 
D)  check out.

Question 5

For how approximately many hours can HIV,the virus that causes AIDS,stay active in dried blood?

Accepted Answer

A)  12 
B)  24 
C)  36 
D)  48 
A)  12 
B)  24 
C)  36 
D)  48

Who on a resort hotel's staff would most often be responsible for cleaning lobby elevators used by guests?

What is true about a hotel's material safety data sheets?

An Executive Housekeeper instructs OPL workers to begin cleaning terry and linen products in a manner that minimizes water extraction.The result of these instructions will likely be to make the work of OPL employees

When a guest room is reported in a PMS as being occupied,but the room was not used,and no guest or guest belongings are present in the room,that room's status would be reported by housekeeping as a

For how approximately many hours can HIV,the virus that causes AIDS,stay active in dried blood?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters

Exam 10: House-Keeping

Who on a resort hotel's staff would most often be responsible for cleaning lobby elevators used by guests?

What is true about a hotel's material safety data sheets?

An Executive Housekeeper instructs OPL workers to begin cleaning terry and linen products in a manner that minimizes water extraction.The result of these instructions will likely be to make the work of OPL employees

When a guest room is reported in a PMS as being occupied,but the room was not used,and no guest or guest belongings are present in the room,that room's status would be reported by housekeeping as a

For how approximately many hours can HIV,the virus that causes AIDS,stay active in dried blood?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters