Question 1

Which task would NOT typically be assigned to an individual employed as a maintenance assistant in a hotel?

Accepted Answer

A)  Reset circuit breakers 
B)  Design electrical systems 
C)  Replace electrical switches 
D)  Use voltage testers and amp probes 
A)  Reset circuit breakers 
B)  Design electrical systems 
C)  Replace electrical switches 
D)  Use voltage testers and amp probes B

Question 2

Which is the highest level of LEED recognition for which a green hotel could qualify?

Accepted Answer

A)  Gold 
B)  Silver 
C)  Certified 
D)  Platinum 
A)  Gold 
B)  Silver 
C)  Certified 
D)  Platinum D

Question 3

Which type of light producing lamps requires special disposal methods because they contain trace amounts of mercury?

Accepted Answer

A)  CFLs 
B)  LEDs 
C)  Traditional 
D)  Incandescent 
A)  CFLs 
B)  LEDs 
C)  Traditional 
D)  Incandescent A

Question 4

A hotel purchases a highly complex piece of operating equipment.What is the GM's role regarding employee training for the use of this piece of equipment?

Accepted Answer

A)  Ensure the person managing the POM department provides the training. 
B)  Ensure the company providing the equipment provides employee training. 
C)  Train the person managing the POM department in the use of the equipment. 
D)  Hire only maintenance staff with experience operating the piece of equipment. 
A)  Ensure the person managing the POM department provides the training. 
B)  Ensure the company providing the equipment provides employee training. 
C)  Train the person managing the POM department in the use of the equipment. 
D)  Hire only maintenance staff with experience operating the piece of equipment.

Question 5

In general FF&E reserves in a hotel should average what percent of a hotel's gross revenue?

Accepted Answer

A)  Less than 2% 
B)  2-4% 
C)  5-7% 
D)  8-10% 
A)  Less than 2% 
B)  2-4% 
C)  5-7% 
D)  8-10%

Question 6

What is an energy sensitive,but effective for cleaning,setting for hot water temperatures to be used in a hotel's OPL?

Accepted Answer

A)  90° Fahrenheit (32° Celsius) 
B)  100° Fahrenheit (38° Celsius) 
C)  110° Fahrenheit (43° Celsius) 
D)  120° Fahrenheit (49° Celsius) 
A)  90° Fahrenheit (32° Celsius) 
B)  100° Fahrenheit (38° Celsius) 
C)  110° Fahrenheit (43° Celsius) 
D)  120° Fahrenheit (49° Celsius)

Question 7

Which maintenance tasks are most likely to require labor and parts purchased at premium prices?

Accepted Answer

A)  Routine 
B)  Preventive 
C)  Emergency 
D)  Outsourced 
A)  Routine 
B)  Preventive 
C)  Emergency 
D)  Outsourced

Question 8

Keeping careful track of exactly when air filters have been changed in guest room heating and cooling units is an example of which maintenance activity?

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Recording 
D)  Implementing 
A)  Planning 
B)  Organizing 
C)  Recording 
D)  Implementing

Question 9

At what age will a hotel building first need minor renovation as well as refurbishment?

Accepted Answer

A)  3-6 years 
B)  8-15 years 
C)  16-21 years 
D)  22+ years 
A)  3-6 years 
B)  8-15 years 
C)  16-21 years 
D)  22+ years

Question 10

Replacement of filters in a hotel's HVAC system would be considered which type of activity?

Accepted Answer

A)  Controlling 
B)  Engineering 
C)  Maintenance 
D)  Routine planning 
A)  Controlling 
B)  Engineering 
C)  Maintenance 
D)  Routine planning

Question 11

GMs must be most concerned with indemnification-related issues when

Accepted Answer

A)  POM staff are poorly trained. 
B)  POM staff turnover rates are very high. 
C)  preventive maintenance activities are undertaken by POM staff. 
D)  outside vendors, rather than POM staff, are used to provide services. 
A)  POM staff are poorly trained. 
B)  POM staff turnover rates are very high. 
C)  preventive maintenance activities are undertaken by POM staff. 
D)  outside vendors, rather than POM staff, are used to provide services.

Question 12

In most cases a hotel's wastewater charges will be reduced when its

Accepted Answer

A)  natural gas usage is reduced. 
B)  water consumption is reduced. 
C)  electrical consumption is reduced. 
D)  fossil fuel consumption is reduced. 
A)  natural gas usage is reduced. 
B)  water consumption is reduced. 
C)  electrical consumption is reduced. 
D)  fossil fuel consumption is reduced.

Question 13

The designing of a hotel's HVAC system would be considered which type of activity?

Accepted Answer

A)  Engineering 
B)  Maintenance 
C)  Routine planning 
D)  Preventive maintenance 
A)  Engineering 
B)  Maintenance 
C)  Routine planning 
D)  Preventive maintenance

Question 14

Which types of tasks performed by a POM department involve the customary care of the hotel facility?

Accepted Answer

A)  Routine 
B)  Preventive 
C)  Emergency 
D)  Outsourced 
A)  Routine 
B)  Preventive 
C)  Emergency 
D)  Outsourced

Question 15

The major cost of operating a hotel's air conditioning system will be related to its use of

Accepted Answer

A)  water. 
B)  electricity. 
C)  natural gas. 
D)  fossils fuels. 
A)  water. 
B)  electricity. 
C)  natural gas. 
D)  fossils fuels.

Question 16

An effective HVAC system in a hotel provides comfortable air temperatures and it

Accepted Answer

A)  provides proper air quality. 
B)  requires minimal maintenance. 
C)  has been designed by the hotel's chief engineer. 
D)  must complement the hotel's water delivery systems. 
A)  provides proper air quality. 
B)  requires minimal maintenance. 
C)  has been designed by the hotel's chief engineer. 
D)  must complement the hotel's water delivery systems.

Question 17

In a well-managed hotel,who should be able to initiate work orders?

Accepted Answer

A)  All employees 
B)  Only POM staff 
C)  All salaried employees 
D)  Only Housekeeping staff 
A)  All employees 
B)  Only POM staff 
C)  All salaried employees 
D)  Only Housekeeping staff

Question 18

For which POM activity would it be most important for a hotel to document its routine maintenance efforts?

Accepted Answer

A)  In-room TV sets 
B)  Exercise equipment 
C)  Highway sign lightbulbs 
D)  Refrigeration compressors 
A)  In-room TV sets 
B)  Exercise equipment 
C)  Highway sign lightbulbs 
D)  Refrigeration compressors

Question 19

Which two areas of sustainability are most influenced when a hotel's POM department installs water flow restrictors in guest room shower heads?

Accepted Answer

A)  Energy conservation and waste minimization 
B)  Water management and pollution prevention 
C)  Water management and energy management 
D)  Energy conservation and environmentally sensitive purchasing 
A)  Energy conservation and waste minimization 
B)  Water management and pollution prevention 
C)  Water management and energy management 
D)  Energy conservation and environmentally sensitive purchasing

Question 20

Which maintenance tasks would most likely require the unplanned use of employee overtime and the use of outside service providers?

Accepted Answer

A)  Routine 
B)  Preventive 
C)  Emergency 
D)  Outsourced 
A)  Routine 
B)  Preventive 
C)  Emergency 
D)  Outsourced

Which task would NOT typically be assigned to an individual employed as a maintenance assistant in a hotel?

Which is the highest level of LEED recognition for which a green hotel could qualify?

Which type of light producing lamps requires special disposal methods because they contain trace amounts of mercury?

A hotel purchases a highly complex piece of operating equipment.What is the GM's role regarding employee training for the use of this piece of equipment?

In general FF&E reserves in a hotel should average what percent of a hotel's gross revenue?

What is an energy sensitive,but effective for cleaning,setting for hot water temperatures to be used in a hotel's OPL?

Which maintenance tasks are most likely to require labor and parts purchased at premium prices?

Keeping careful track of exactly when air filters have been changed in guest room heating and cooling units is an example of which maintenance activity?

At what age will a hotel building first need minor renovation as well as refurbishment?

Replacement of filters in a hotel's HVAC system would be considered which type of activity?

GMs must be most concerned with indemnification-related issues when

In most cases a hotel's wastewater charges will be reduced when its

The designing of a hotel's HVAC system would be considered which type of activity?

Which types of tasks performed by a POM department involve the customary care of the hotel facility?

The major cost of operating a hotel's air conditioning system will be related to its use of

An effective HVAC system in a hotel provides comfortable air temperatures and it

In a well-managed hotel,who should be able to initiate work orders?

For which POM activity would it be most important for a hotel to document its routine maintenance efforts?

Which two areas of sustainability are most influenced when a hotel's POM department installs water flow restrictors in guest room shower heads?

Which maintenance tasks would most likely require the unplanned use of employee overtime and the use of outside service providers?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters

Exam 12: Property Operation and Maintenance

Which task would NOT typically be assigned to an individual employed as a maintenance assistant in a hotel?

Which is the highest level of LEED recognition for which a green hotel could qualify?

Which type of light producing lamps requires special disposal methods because they contain trace amounts of mercury?

A hotel purchases a highly complex piece of operating equipment.What is the GM's role regarding employee training for the use of this piece of equipment?

In general FF&E reserves in a hotel should average what percent of a hotel's gross revenue?

What is an energy sensitive,but effective for cleaning,setting for hot water temperatures to be used in a hotel's OPL?

Which maintenance tasks are most likely to require labor and parts purchased at premium prices?

Keeping careful track of exactly when air filters have been changed in guest room heating and cooling units is an example of which maintenance activity?

At what age will a hotel building first need minor renovation as well as refurbishment?

Replacement of filters in a hotel's HVAC system would be considered which type of activity?

GMs must be most concerned with indemnification-related issues when

In most cases a hotel's wastewater charges will be reduced when its

The designing of a hotel's HVAC system would be considered which type of activity?

Which types of tasks performed by a POM department involve the customary care of the hotel facility?

The major cost of operating a hotel's air conditioning system will be related to its use of

An effective HVAC system in a hotel provides comfortable air temperatures and it

In a well-managed hotel,who should be able to initiate work orders?

For which POM activity would it be most important for a hotel to document its routine maintenance efforts?

Which two areas of sustainability are most influenced when a hotel's POM department installs water flow restrictors in guest room shower heads?

Which maintenance tasks would most likely require the unplanned use of employee overtime and the use of outside service providers?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters