Question 1

The U.S.tourism industry is one of the top ten largest industries in

Accepted Answer

A)  50 of the 50 states. 
B)  49 of the 50 states. 
C)  40 of the 50 states. 
D)  39 of the 50 states. 
A)  50 of the 50 states. 
B)  49 of the 50 states. 
C)  40 of the 50 states. 
D)  39 of the 50 states. B

Question 2

Which is a graphic "road map" that indicates possible career progression through a lodging organization?

Accepted Answer

A)  Mentorship 
B)  Career ladder 
C)  Internships 
D)  Professional development programs 
A)  Mentorship 
B)  Career ladder 
C)  Internships 
D)  Professional development programs A

Question 3

Which is a staff department in a lodging operation?

Accepted Answer

A)  Human resources 
B)  Front office 
C)  Food and beverage 
D)  Housekeeping 
A)  Human resources 
B)  Front office 
C)  Food and beverage 
D)  Housekeeping A

Question 4

The use of technology to analyze guest-related data to make better marketing decisions is known as data

Accepted Answer

A)  mining. 
B)  management. 
C)  segmenting. 
D)  selection. 
A)  mining. 
B)  management. 
C)  segmenting. 
D)  selection.

Question 5

Which lodging industry characteristic recognizes the fact that,if a guest room is not rented on a specific day,the room revenue that would have been achieved for that room,on that day,is lost forever?

Accepted Answer

A)  Inseparability of manufacture and sales 
B)  Perishability 
C)  Repetitiveness 
D)  Labor intensive 
A)  Inseparability of manufacture and sales 
B)  Perishability 
C)  Repetitiveness 
D)  Labor intensive

Question 6

What is another name for a management company that operates hotels for a fee?

Accepted Answer

A)  Brand manager 
B)  Franchisee 
C)  Contract company 
D)  Franchisor 
A)  Brand manager 
B)  Franchisee 
C)  Contract company 
D)  Franchisor

Question 7

The focusing of marketing efforts on highly-defined groups of travelers is a process known in the lodging industry as

Accepted Answer

A)  merchandising. 
B)  revenue management. 
C)  shotgun marketing. 
D)  market segmentation. 
A)  merchandising. 
B)  revenue management. 
C)  shotgun marketing. 
D)  market segmentation.

Question 8

Which type of hotel is typically operated out of a converted home?

Accepted Answer

A)  Hostel 
B)  Full-service 
C)  Select-service 
D)  Bed and Breakfast 
A)  Hostel 
B)  Full-service 
C)  Select-service 
D)  Bed and Breakfast

Question 9

Which is a cost center in a lodging operation?

Accepted Answer

A)  Human resources department 
B)  Front office department 
C)  Food and beverage department 
D)  Parking garage 
A)  Human resources department 
B)  Front office department 
C)  Food and beverage department 
D)  Parking garage

Question 10

A hotel had 353 rooms available for sale on a Saturday night.The hotel sold 300 rooms that night.What was the hotel's occupancy % for that Saturday?

Accepted Answer

A)  8.5% 
B)  85.0% 
C)  11.6% 
D)  116.6% 
A)  8.5% 
B)  85.0% 
C)  11.6% 
D)  116.6%

Question 11

A career ladder is

Accepted Answer

A)  a series of promotions that can occur within a single hotel department. 
B)  a plan identifying successively responsible positions within an organization or industry. 
C)  the collective methods used by employees to gain promotions. 
D)  the manner in which employees seek raises for accepting new positions. 
A)  a series of promotions that can occur within a single hotel department. 
B)  a plan identifying successively responsible positions within an organization or industry. 
C)  the collective methods used by employees to gain promotions. 
D)  the manner in which employees seek raises for accepting new positions.

Question 12

Which lodging industry characteristic recognizes the fact that a hotel's ability to attract and retain qualified staff members who consistently deliver excellent service is a key to the success or failure of a hotel?

Accepted Answer

A)  Inseparability of manufacture and sales 
B)  Perishability 
C)  Repetitiveness 
D)  Labor intensive 
A)  Inseparability of manufacture and sales 
B)  Perishability 
C)  Repetitiveness 
D)  Labor intensive

Question 13

What is the approximate size of the "average" hotel in the United States? management process?

Accepted Answer

A)  50 rooms 
B)  100 rooms 
C)  200 rooms 
D)  300 rooms 
A)  50 rooms 
B)  100 rooms 
C)  200 rooms 
D)  300 rooms

Question 14

Which segment of the tourism industry includes lodging operations?

Accepted Answer

A)  Hospitality 
B)  Retail 
C)  Transportation 
D)  Destination sites 
A)  Hospitality 
B)  Retail 
C)  Transportation 
D)  Destination sites

Question 15

Which lodging industry characteristic recognizes the fact that,in most cases,a hotel's GM must have expertise in one or more areas beyond that of merely selling hotel rooms?

Accepted Answer

A)  Inseparability of manufacture and sales 
B)  Perishability 
C)  Repetitiveness 
D)  Labor intensive 
A)  Inseparability of manufacture and sales 
B)  Perishability 
C)  Repetitiveness 
D)  Labor intensive

Question 16

How is "market share" typically determined in the lodging industry?

Accepted Answer

A)  By the percentage of dollars spent 
B)  By the number of guest rooms sold 
C)  By the number of guest rooms available for sale 
D)  By the number of hotels in a market 
A)  By the percentage of dollars spent 
B)  By the number of guest rooms sold 
C)  By the number of guest rooms available for sale 
D)  By the number of hotels in a market

Question 17

About what percentage of hotel guests travel for pleasure,rather than travelling for business?

Accepted Answer

A)  19% 
B)  39% 
C)  79% 
D)  59% 
A)  19% 
B)  39% 
C)  79% 
D)  59%

Question 18

An ala carte menu is one in which the menu items offered are individually

Accepted Answer

A)  described. 
B)  portioned. 
C)  served. 
D)  priced. 
A)  described. 
B)  portioned. 
C)  served. 
D)  priced.

Question 19

What is the formula lodging managers use to calculate a hotel's occupancy %?

Accepted Answer

A)  Total Rooms Sold + Total Rooms Available = Occupancy Percent (%) 
B)  Total Rooms Sold - Total Rooms Available = Occupancy Percent (%) 
C)  Total Rooms Sold ? Total Rooms Available = Occupancy Percent (%) 
D)  Total Rooms Sold x Total Rooms Available = Occupancy Percent (%) 
A)  Total Rooms Sold + Total Rooms Available = Occupancy Percent (%) 
B)  Total Rooms Sold - Total Rooms Available = Occupancy Percent (%) 
C)  Total Rooms Sold ? Total Rooms Available = Occupancy Percent (%) 
D)  Total Rooms Sold x Total Rooms Available = Occupancy Percent (%)

Question 20

Significantly reducing the number of staff members in an organization for cost containment purposes is a process generally referred to as

Accepted Answer

A)  abasing. 
B)  attrition. 
C)  downsizing. 
D)  erosion. 
A)  abasing. 
B)  attrition. 
C)  downsizing. 
D)  erosion.

The U.S.tourism industry is one of the top ten largest industries in

Which is a graphic "road map" that indicates possible career progression through a lodging organization?

Which is a staff department in a lodging operation?

The use of technology to analyze guest-related data to make better marketing decisions is known as data

Which lodging industry characteristic recognizes the fact that,if a guest room is not rented on a specific day,the room revenue that would have been achieved for that room,on that day,is lost forever?

What is another name for a management company that operates hotels for a fee?

The focusing of marketing efforts on highly-defined groups of travelers is a process known in the lodging industry as

Which type of hotel is typically operated out of a converted home?

Which is a cost center in a lodging operation?

A hotel had 353 rooms available for sale on a Saturday night.The hotel sold 300 rooms that night.What was the hotel's occupancy % for that Saturday?

A career ladder is

Which lodging industry characteristic recognizes the fact that a hotel's ability to attract and retain qualified staff members who consistently deliver excellent service is a key to the success or failure of a hotel?

What is the approximate size of the "average" hotel in the United States? management process?

Which segment of the tourism industry includes lodging operations?

Which lodging industry characteristic recognizes the fact that,in most cases,a hotel's GM must have expertise in one or more areas beyond that of merely selling hotel rooms?

How is "market share" typically determined in the lodging industry?

About what percentage of hotel guests travel for pleasure,rather than travelling for business?

An ala carte menu is one in which the menu items offered are individually

What is the formula lodging managers use to calculate a hotel's occupancy %?

Significantly reducing the number of staff members in an organization for cost containment purposes is a process generally referred to as

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters

Exam 1: Overview of the Hotel Industry

The U.S.tourism industry is one of the top ten largest industries in

Which is a graphic "road map" that indicates possible career progression through a lodging organization?

Which is a staff department in a lodging operation?

The use of technology to analyze guest-related data to make better marketing decisions is known as data

Which lodging industry characteristic recognizes the fact that,if a guest room is not rented on a specific day,the room revenue that would have been achieved for that room,on that day,is lost forever?

What is another name for a management company that operates hotels for a fee?

The focusing of marketing efforts on highly-defined groups of travelers is a process known in the lodging industry as

Which type of hotel is typically operated out of a converted home?

Which is a cost center in a lodging operation?

A hotel had 353 rooms available for sale on a Saturday night.The hotel sold 300 rooms that night.What was the hotel's occupancy % for that Saturday?

A career ladder is

Which lodging industry characteristic recognizes the fact that a hotel's ability to attract and retain qualified staff members who consistently deliver excellent service is a key to the success or failure of a hotel?

What is the approximate size of the "average" hotel in the United States? management process?

Which segment of the tourism industry includes lodging operations?

Which lodging industry characteristic recognizes the fact that,in most cases,a hotel's GM must have expertise in one or more areas beyond that of merely selling hotel rooms?

How is "market share" typically determined in the lodging industry?

About what percentage of hotel guests travel for pleasure,rather than travelling for business?

An ala carte menu is one in which the menu items offered are individually

What is the formula lodging managers use to calculate a hotel's occupancy %?

Significantly reducing the number of staff members in an organization for cost containment purposes is a process generally referred to as

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters