Exam 3: The Hotel General Manager

OJT in the hotel industry has most recently focused on changes in guest preferences and

Which organization was developed specifically to meet the training needs of the hotel industry?

Who would most likely assign a hotel its quality inspection score?

Which task would more likely be undertaken by a full-service hotel GM than a select-service hotel GM?

The primary purpose of professional certification in the hospitality industry is to

When compared to the job description of a select-service hotel GM,the job description for a full-service hotel GM can be written in more

Which describes the formal communication between a hotel's GM and those who own the hotel?

Which statement most accurately reflects the daily work assignments of select-service and full-service hotel GMs?

When GMs participate in charity events and fundraisers held at their hotels they are primarily working in the area of

Which management processes would be utilized to assess the effectiveness of a new marketing program recently implemented in a hotel?

According to the U.S.Department of Education 59 percent of first-time,full-time students who begin a bachelor's degree complete the degree within

A common use of GM job descriptions is to

Which area of management most requires GMs to work with their hotels' accounting staff?

Which hospitality industry trade association operates the Educational Institute (E.I.)?

Which industry certification would be of most importance to a hotel owner whose property offered extensive banquet facilities and catering space?

Which task would more likely be undertaken by a select-service hotel GM than a full-service hotel GM?

Which management processes directly relates to arranging and deploying resources in ways that most efficiently achieve a hotel's goals?

Who would most likely be a member of a hotel's EOC?

Attendance at association-sponsored trade shows allows GMs to interact with potential

Which industry certification is most often sought after,and acquired,by hotel GMs?