Question 1

Which industry certification would most likely be listed as a preferred qualification on an advertisement for a select-service hotel's GM vacancy?

Accepted Answer

A)  CHA 
B)  CFBE 
C)  CLSS 
D)  CHRM 
A)  CHA 
B)  CFBE 
C)  CLSS 
D)  CHRM

Question 2

Who most often creates the job description for an individual hotel's GM?

Accepted Answer

A)  EOC 
B)  Franchisor 
C)  Hotel owner 
D)  Brand manager 
A)  EOC 
B)  Franchisor 
C)  Hotel owner 
D)  Brand manager

Question 3

The term FF&E refers to furniture,fixtures and

Accepted Answer

A)  electricity. 
B)  equipment. 
C)  engineering. 
D)  environment. 
A)  electricity. 
B)  equipment. 
C)  engineering. 
D)  environment.

Question 4

Which is the first step in the management process?

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Staffing/Directing 
D)  Controlling/Evaluating 
A)  Planning 
B)  Organizing 
C)  Staffing/Directing 
D)  Controlling/Evaluating

Question 5

In which academic program would students earn an associate degree in hospitality management?

Accepted Answer

A)  OJT 
B)  Two-year 
C)  Four-year 
D)  Graduate 
A)  OJT 
B)  Two-year 
C)  Four-year 
D)  Graduate

Which industry certification would most likely be listed as a preferred qualification on an advertisement for a select-service hotel's GM vacancy?

Who most often creates the job description for an individual hotel's GM?

The term FF&E refers to furniture,fixtures and

Which is the first step in the management process?

In which academic program would students earn an associate degree in hospitality management?

Overview of the Hotel Industry

The Guest Service Imperative

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters

Exam 3: The Hotel General Manager

Which industry certification would most likely be listed as a preferred qualification on an advertisement for a select-service hotel's GM vacancy?

Who most often creates the job description for an individual hotel's GM?

The term FF&E refers to furniture,fixtures and

Which is the first step in the management process?

In which academic program would students earn an associate degree in hospitality management?

Overview of the Hotel Industry

The Guest Service Imperative

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters