Question 1

How many paragraphs are in the body of the letter and are they spaced correctly?

Accepted Answer

A) Two; yes 
B) Two; no 
C) Three; yes 
D) Three; no 
A) Two; yes 
B) Two; no 
C) Three; yes 
D) Three; no

Question 2

Which of the following is the correct number of lines required between the inside address and salutation?

Accepted Answer

A) None 
B) One 
C) Two 
D) Three 
A) None 
B) One 
C) Two 
D) Three

Question 3

What information is missing from this letter?

Accepted Answer

A) Date line 
B) Subject line 
C) Body of letter 
D) Typist's initials 
A) Date line 
B) Subject line 
C) Body of letter 
D) Typist's initials

Question 4

Which of the following is NOT eliminated from punctuation in the address to conform to USPS envelope standards?

Accepted Answer

A) Period after the state 
B) Hyphen in the ZIP + 4 code 
C) Period after all abbreviations 
D) Comma between city and state 
A) Period after the state 
B) Hyphen in the ZIP + 4 code 
C) Period after all abbreviations 
D) Comma between city and state

Question 5

How many misspelled words are in the letter?

Accepted Answer

A) None 
B) One 
C) Two 
D) Three 
A) None 
B) One 
C) Two 
D) Three

Question 6

What type of incoming mail does not require the provider's attention and can be directed? elsewhere in the office?

Accepted Answer

A) Journals 
B) Checks from patients 
C) Advertisements 
D) All of the above 
A) Journals 
B) Checks from patients 
C) Advertisements 
D) All of the above

Question 7

Match the definitions with the appropriate proofreading mark.

-#

Accepted Answer

A)  align type horizontally 
B)  center 
C)  move left 
D)  insert 
E)  insert space
F) paragraph indent 
A)  align type horizontally 
B)  center 
C)  move left 
D)  insert 
E)  insert space
F) paragraph indent

Question 8

Indicate whether the terms are spelled correctly or incorrectly.

-larynx

Accepted Answer

A)  spelled correctly 
B)  spelled incorrectly 
A)  spelled correctly 
B)  spelled incorrectly

Question 9

Which of the following would NOT be considered a trait of business correspondence?

Accepted Answer

A) Clear 
B) Concise 
C) Lengthy 
D) Courteous 
A) Clear 
B) Concise 
C) Lengthy 
D) Courteous

Question 10

Where are enclosure notations, if applicable, keyed in a letter?

Accepted Answer

A) Three lines above the reference initials 
B) One line above the reference initials 
C) One or two lines below the reference initials 
D) Three lines below the reference initials 
A) Three lines above the reference initials 
B) One line above the reference initials 
C) One or two lines below the reference initials 
D) Three lines below the reference initials

Question 11

Which of the following procedures is NOT followed after the mail is opened?

Accepted Answer

A) Stamp to indicate date received. 
B) Attach the envelope to the letter. 
C) Give the envelope with contents in it to the physician. 
D) If the address is not included on the letter, write it on. 
A) Stamp to indicate date received. 
B) Attach the envelope to the letter. 
C) Give the envelope with contents in it to the physician. 
D) If the address is not included on the letter, write it on.

Question 12

Which of the following is not a common envelope size?

Accepted Answer

A) 6 3/4 
B) 7 
C) 8 1/2 
D) 10 
A) 6 3/4 
B) 7 
C) 8 1/2 
D) 10

Question 13

Indicate whether the terms are spelled correctly or incorrectly.

-hemorrhage

Accepted Answer

A)  spelled correctly 
B)  spelled incorrectly 
A)  spelled correctly 
B)  spelled incorrectly

Question 14

Cloud computing offers which of the following benefits?

Accepted Answer

A) Documents no longer need to be transferred from author to another. 
B) Documents can be viewed by anyone. 
C) Documents can be viewed by anyone with a password. 
D) Both A and C. 
A) Documents no longer need to be transferred from author to another. 
B) Documents can be viewed by anyone. 
C) Documents can be viewed by anyone with a password. 
D) Both A and C.

Question 15

Which of the following is correct when folding letters for standard window envelopes?

Accepted Answer

A) There is no special way to fold letters. 
B) Fold to read name only in window. 
C) Fold to read entire address in window. 
D) Fold letter in half and then fold again. 
A) There is no special way to fold letters. 
B) Fold to read name only in window. 
C) Fold to read entire address in window. 
D) Fold letter in half and then fold again.

Question 16

Which of the following letter styles omits the salutation and closing?

Accepted Answer

A) Full block 
B) Modified block 
C) Indented block 
D) Simplified 
A) Full block 
B) Modified block 
C) Indented block 
D) Simplified

Question 17

Which of the following is an example of a document that may be signed by the medical assistant?

Accepted Answer

A) Medical reports to insurance companies 
B) Provider's personal letters 
C) Provider's correspondence to other providers 
D) Notification of collection procedures 
A) Medical reports to insurance companies 
B) Provider's personal letters 
C) Provider's correspondence to other providers 
D) Notification of collection procedures

Exam 14: Written Communications

How many paragraphs are in the body of the letter and are they spaced correctly?

Which of the following is the correct number of lines required between the inside address and salutation?

What information is missing from this letter?

Which of the following is NOT eliminated from punctuation in the address to conform to USPS envelope standards?

How many misspelled words are in the letter?

What type of incoming mail does not require the provider's attention and can be directed? elsewhere in the office?

Match the definitions with the appropriate proofreading mark. -#

Indicate whether the terms are spelled correctly or incorrectly. -larynx

Which of the following would NOT be considered a trait of business correspondence?

Where are enclosure notations, if applicable, keyed in a letter?

Which of the following procedures is NOT followed after the mail is opened?

Which of the following is not a common envelope size?

Indicate whether the terms are spelled correctly or incorrectly. -hemorrhage

Cloud computing offers which of the following benefits?

Which of the following is correct when folding letters for standard window envelopes?

Which of the following letter styles omits the salutation and closing?

Which of the following is an example of a document that may be signed by the medical assistant?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With a Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First Aid

Creating the Facility Environment

Computers in the Medical Clinic

Telecommunications

Patient Scheduling

Medical Records Management

Medical Documents

Medical Insurance

Medical Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

Infection Control and Medical Asepsis

The Patient History and Documentation

Vital Signs and Measurements

The Physical Examination

Obstetrics and Gynecology

Pediatrics

Male Reproductive System

Gerontology

Examinations and Procedures of Body Systems

Assisting With Minor Surgery

Diagnostic Imaging

Rehabilitation and Therapeutic Modalities

Nutrition in Health and Disease

Basic Pharmacology

Calculation of Medication Dosage and Medication Administration

Cardiac Procedures

Regulatory Guidelines for Safety and Quality in the Medical Laboratory

Introduction to the Medical Laboratory

Phlebotomy: Venipuncture and Capillary Puncture

Hematology

Urinalysis

Basic Microbiology

Speciality Laboratory Tests

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters