Exam 8: Performance and Talent Management

The critical incident method requires supervisors to keep a running list of incidents as examples of a subordinate's work-related behavior.

Which of the following terms refers to a performance appraisal based on surveys from peers,supervisors,subordinates,and customers?

Which of the following best describes a behaviorally anchored rating scale?

Which of the following enables supervisors to improve productivity by monitoring online activity?

Explain how an MBO program works and describe the six steps involved in this type of program.

What is the most likely problem with an appraisal that is too open to interpretation?

Why is it important for a manager to appraise a subordinate's performance? How can a manager handle a subordinate who is defensive when told that his or her performance is poor?

The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called ________.

Suppose you have five employees to rate.You make a chart of all possible pairs of employees for each trait being evaluated.Then,you indicate the better employee of the pair for each pair.Finally,you add up the number of positives for each employee.In this case,you have used the ________ method of performance appraisal.

Although management by objectives cannot be used as a primary performance appraisal tool,it is useful as a supplement to the graphic rating method.

In most organizations,which of the following is primarily responsible for appraising an employee's performance?

Dwayne,an IT specialist,is viewed by his supervisor and co-workers as unfriendly; however,his work quality is excellent.On his performance appraisal,Dwayne received unsatisfactory ratings for all traits.Which of the following appraisal problems most likely occurred?

Supervisors at Sun Microsystems use the forced distribution method to evaluate performance,so they must ensure that the proportions in each category are symmetrical.

What is the primary purpose of an appraisal interview?

What are the main steps in the performance appraisal process? What advice would you give to a supervisor who was about to conduct an appraisal interview?

During an appraisal interview,the supervisor should speak in generalities to avoid potential legal ramifications.

Which of the following is a benefit of using electronic performance monitoring (EPM)?

Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback.

Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?

Which of the following is NOT one of the recommended guidelines for setting effective employee goals?