Question 1

Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

Accepted Answer

A)  providing examples of excellent work performance 
B)  comparing and ranking employees within a group 
C)  connecting specific incidents with performance goals 
D)  compiling examples of ineffective work performance 
A)  providing examples of excellent work performance 
B)  comparing and ranking employees within a group 
C)  connecting specific incidents with performance goals 
D)  compiling examples of ineffective work performance

Question 2

Upward feedback primarily helps top-level managers to ________.

Accepted Answer

A)  implement organizational strategies 
B)  compare appraisal techniques 
C)  diagnose management styles 
D)  document critical incidents 
A)  implement organizational strategies 
B)  compare appraisal techniques 
C)  diagnose management styles 
D)  document critical incidents

Question 3

Most appraisal forms used in the workplace are a combination of several different appraisal methods.

Accepted Answer

A) True 
 B)False

Question 4

What are the advantages and disadvantages of using upward feedback?

Accepted Answer

Many employers have subordinates rate th

Question 5

Central tendency is defined as the influence of a rater's general impression on ratings of specific ratee qualities.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is one of the primary complaints regarding the use of the forced distribution method for performance appraisals?

Accepted Answer

A)  counterproductive in the long term 
B)  high cost of administration 
C)  standardization of group sizes 
D)  time consuming to administer 
A)  counterproductive in the long term 
B)  high cost of administration 
C)  standardization of group sizes 
D)  time consuming to administer

Question 7

What is the first step in the MBO method of performance appraisal?

Accepted Answer

A)  setting the organization's goals 
B)  setting departmental goals 
C)  conducting employee reviews 
D)  defining expected results 
A)  setting the organization's goals 
B)  setting departmental goals 
C)  conducting employee reviews 
D)  defining expected results

Question 8

Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?

Accepted Answer

A)  halo effect 
B)  stereotyping 
C)  recency effect 
D)  central tendency 
A)  halo effect 
B)  stereotyping 
C)  recency effect 
D)  central tendency

Question 9

Oshman manufactures small kitchen appliances,such as blenders,toasters,and mixers.The firm has nearly 80,000 employees in 22 countries.Employees receive annual performance appraisals from their supervisors that combine critical incidents with a graphic rating scale.However,the firm's CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven. All of the following questions are relevant to Oshman's decision to replace its traditional appraisal methods with the performance management approach EXCEPT ________.

Accepted Answer

A)  What procedures are already in place to effectively identify and measure critical incidents? 
B)  What methods would be most effective to keep employees' goal-driven performance on track? 
C)  How would the firm's mission and vision translate into departmental, team, and individual goals? 
D)  What technology is available to help managers gain immediate access to employee performance data? 
A)  What procedures are already in place to effectively identify and measure critical incidents? 
B)  What methods would be most effective to keep employees' goal-driven performance on track? 
C)  How would the firm's mission and vision translate into departmental, team, and individual goals? 
D)  What technology is available to help managers gain immediate access to employee performance data?

Question 10

Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools?

Accepted Answer

A)  offers extremely high rate of accuracy 
B)  provides quantitative rating for each employee 
C)  links with mutually agreed upon performance objectives 
D)  explains how employees can improve their overall performance 
A)  offers extremely high rate of accuracy 
B)  provides quantitative rating for each employee 
C)  links with mutually agreed upon performance objectives 
D)  explains how employees can improve their overall performance

Question 11

In order to be the most effective,the performance management process should occur ________.

Accepted Answer

A)  occasionally 
B)  continuously 
C)  periodically 
D)  annually 
A)  occasionally 
B)  continuously 
C)  periodically 
D)  annually

Question 12

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Accepted Answer

A)  allowing employees to rate themselves first 
B)  using descriptive phrases to illustrate traits 
C)  avoiding the use of extremely low ratings 
D)  using graphic rating scales to rank employees 
A)  allowing employees to rate themselves first 
B)  using descriptive phrases to illustrate traits 
C)  avoiding the use of extremely low ratings 
D)  using graphic rating scales to rank employees

Question 13

Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's age,sex,or race?

Accepted Answer

A)  bias 
B)  strictness 
C)  central tendency 
D)  halo affect 
A)  bias 
B)  strictness 
C)  central tendency 
D)  halo affect

Question 14

An appraisal interview is used to make plans for new hires as they move through the selection and training process.

Accepted Answer

A) True 
 B)False

Question 15

The primary advantage of the alternation ranking method is its simplicity,but central tendency is a common problem with the method.

Accepted Answer

A) True 
 B)False

Question 16

Laurie received a performance appraisal from her immediate supervisor and three other supervisors at MJX Enterprises.Which of the following performance appraisal methods is most likely used by MJX Enterprises?

Accepted Answer

A)  rating committee 
B)  peer appraisal 
C)  360-degree feedback 
D)  self-rating 
A)  rating committee 
B)  peer appraisal 
C)  360-degree feedback 
D)  self-rating

Question 17

Which of the following should a manager do to prepare for an appraisal interview?

Accepted Answer

A)  give the employee a day's notice to compile questions and comments 
B)  compare the employee's performance to industry standards 
C)  locate a private area for conducting the interview 
D)  set aside at least two hours for the interview 
A)  give the employee a day's notice to compile questions and comments 
B)  compare the employee's performance to industry standards 
C)  locate a private area for conducting the interview 
D)  set aside at least two hours for the interview

Question 18

Which of the following best describes the purpose of an appraisal interview?

Accepted Answer

A)  making plans to correct employee weaknesses 
B)  discussing and scheduling training programs 
C)  providing upward feedback to supervisors 
D)  training supervisors in the rating process 
A)  making plans to correct employee weaknesses 
B)  discussing and scheduling training programs 
C)  providing upward feedback to supervisors 
D)  training supervisors in the rating process

Question 19

Peer appraisals have been shown to result in a ________.

Accepted Answer

A)  reduction of social loafing 
B)  reduction of group cohesion 
C)  decrease in satisfaction with the group 
D)  tendency to inaccurately predict promotions 
A)  reduction of social loafing 
B)  reduction of group cohesion 
C)  decrease in satisfaction with the group 
D)  tendency to inaccurately predict promotions

Question 20

Jason is generally considered unfriendly at work,although he performs the tasks of his job very well.His supervisor rates him low on the trait "gets along well with others" and also rates him low on standards not related to socialization at work.Jason's performance appraisal may be unfair due to ________.

Accepted Answer

A)  impression management 
B)  stereotyping 
C)  halo effect 
D)  strictness 
A)  impression management 
B)  stereotyping 
C)  halo effect 
D)  strictness

Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

Upward feedback primarily helps top-level managers to ________.

Most appraisal forms used in the workplace are a combination of several different appraisal methods.

What are the advantages and disadvantages of using upward feedback?

Central tendency is defined as the influence of a rater's general impression on ratings of specific ratee qualities.

Which of the following is one of the primary complaints regarding the use of the forced distribution method for performance appraisals?

What is the first step in the MBO method of performance appraisal?

Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?

Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools?

In order to be the most effective,the performance management process should occur ________.

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's age,sex,or race?

An appraisal interview is used to make plans for new hires as they move through the selection and training process.

The primary advantage of the alternation ranking method is its simplicity,but central tendency is a common problem with the method.

Laurie received a performance appraisal from her immediate supervisor and three other supervisors at MJX Enterprises.Which of the following performance appraisal methods is most likely used by MJX Enterprises?

Which of the following should a manager do to prepare for an appraisal interview?

Which of the following best describes the purpose of an appraisal interview?

Peer appraisals have been shown to result in a ________.

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

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Exam 8: Performance and Talent Management

Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

Upward feedback primarily helps top-level managers to ________.

Most appraisal forms used in the workplace are a combination of several different appraisal methods.

What are the advantages and disadvantages of using upward feedback?

Central tendency is defined as the influence of a rater's general impression on ratings of specific ratee qualities.

Which of the following is one of the primary complaints regarding the use of the forced distribution method for performance appraisals?

What is the first step in the MBO method of performance appraisal?

Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?

Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools?

In order to be the most effective,the performance management process should occur ________.

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's age,sex,or race?

An appraisal interview is used to make plans for new hires as they move through the selection and training process.

The primary advantage of the alternation ranking method is its simplicity,but central tendency is a common problem with the method.

Laurie received a performance appraisal from her immediate supervisor and three other supervisors at MJX Enterprises.Which of the following performance appraisal methods is most likely used by MJX Enterprises?

Which of the following should a manager do to prepare for an appraisal interview?

Which of the following best describes the purpose of an appraisal interview?

Peer appraisals have been shown to result in a ________.

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters