Exam 7: Management and Leadership

Alejandro is the general manager of a retail outlet in Arizona. By emphasizing teamwork and acting in a role of coach rather than boss, Alejandro is considered to be a modern manager.

One of the challenges facing today's managers is to

________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.

As a management function, the main focus of controlling is to keep complete and up-to-date records of the organization's financial transactions for tax and regulatory purposes.

________ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization.

Ahmed is a department head at Southwest City Hospital. He spends most of his time training and coaching employees to perform their jobs more effectively and teaching other managers to be better leaders. Ahmed's job requires him to make full use of his

Brainstorming is coming up with as many solutions as possible in a short period of time with a focus toward not censoring anyone's ideas.

________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.

________ include dealers, who buy products to sell to others, and ultimate customers who buy products for their own personal use.

Financing is one of the four key functions of management.

Leadership, coaching, and morale building are all part of a manager's ________ skills.

________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

A long time employee of Brightside Electrical, Braden, has been promoted to foreman. In his new position, Braden will rely on

Today's business environment changes so rapidly that strategic planning is becoming more difficult and subject to change.

Leading is the management function of designing the structure of the organization so that everyone can function together.

Sierra is a manager at a nationwide retail chain. Each morning she determines the order in which store projects are performed; she sets work schedules for employees and standards that must be met. These activities suggest that Sierra is involved in operational planning.

Amazon customers often find it helpful to read reviews for products they're considering purchasing. After ultimately making the purchase, the customer can go to Amazon and post his or her opinion of the recently purchased product. This strategy not only assists other customers with their decision making, it helps Amazon assess the products it sells. Which of the following statements attests to the value of this service?

Due to the growth of the Internet, recruiting is less important today than in the past.

After management has created a plan of action, the focus turns to the controlling function to recheck and often redo the plan.

A customer-oriented firm should focus exclusively on satisfying its internal customers.