Exam 7: Management and Leadership

________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

By comparing the types of skills used by managers at different levels within an organization, which of the following is true?

Recently, a senior software engineer complained that his boss was always in the command and control mode: "He doesn't trust us to make the right decision!" The boss rarely took the advice of his employees. There were occasions when productivity was hampered because he chose to do things only his way. Referring to leadership styles, this would best be described as

The further up the managerial ladder a person moves, the ________ his or her original job skills become.

Last year, Game Guys, Inc., had its most successful rollout of one of its first person games in the company's history. The CEO announced sales and profits had far exceeded company projections. He attributed the success to a flexible plan, which included good design, accurate product testing, and innovative marketing and sales tactics. In order to have good recall of the procedures that were put in place for this successful introduction, he has charged a team of managers to develop a(n) ________ system, so the company can avoid "reinventing the wheel." For future introductions, he wants to be able to recall what worked and what didn't work.

One difference between managers and leaders is that

Otto, the previous CEO at Idle Time Gaming, relied on a(n) ________ style of management.

Leighton has spent the last two hours going over customer surveys to see how well her company is achieving its goal of improving overall customer satisfaction. Leighton's efforts are an example of the controlling function of management.

At PharmaPros, the highly regarded research team relies on top management to provide its strategic direction. After that, researchers work on their own to develop new medications to satisfy customer needs and company profit objectives. Middle management at PharmaPros practice ________.

Due to the fact that employees today often know much more about technology and the technical aspects of their jobs than their managers do, progressive managers emphasize teamwork and cooperation as a strategy for getting work done.

The question of how to implement change within an organization is the responsibility of the firm's CEO.

Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

Staffing is a less important management function today than in the past.

Objectives should be expressed as broad, general principles rather than as specific short-term results.

Sylvia is responsible for hiring, motivating, and retaining the best employees for her organization. Sylvia is in charge of

A vision gives the organization a sense of purpose and a set of values that unite employees toward a common destiny.

Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

A(n) ________ would be used by a department manager as a tool for making daily and weekly assignments.

The SWOT analysis focuses only on the internal activities of the firm, while a PERT analysis is used to review the external environment in which the firm operates.

Without clear standards, the control process is impossible to implement.