Question 1

Which of the following activities would be a part of the leading function of management?

Accepted Answer

A)  Devising a new strategic plan to enter a new foreign market currently dominated by a competing firm 
B)  Recruiting qualified workers to join the organization and assigning them to their proper position 
C)  Examining a financial report to see whether the firm's profits are improving and taking corrective action if they are not 
D)  Training and coaching workers to help them understand their job and perform it effectively 
A)  Devising a new strategic plan to enter a new foreign market currently dominated by a competing firm 
B)  Recruiting qualified workers to join the organization and assigning them to their proper position 
C)  Examining a financial report to see whether the firm's profits are improving and taking corrective action if they are not 
D)  Training and coaching workers to help them understand their job and perform it effectively

Question 2

How are managers today different from managers in the past?

Accepted Answer

A)  Managers today are more likely to reprimand workers. 
B)  Managers in the past would use praise and gentle suggestions. 
C)  Managers in the past were less loyal to their employer. 
D)  Managers today emphasize teamwork. 
A)  Managers today are more likely to reprimand workers. 
B)  Managers in the past would use praise and gentle suggestions. 
C)  Managers in the past were less loyal to their employer. 
D)  Managers today emphasize teamwork.

Question 3

Brock is a no-nonsense boss. He believes the best way for an organization to achieve its goals is for workers to follow their boss's direct orders. Thus, he tells workers exactly what to do and how to do it. Brock's approach is an example of directing.

Accepted Answer

A) True 
 B)False

Question 4

Strategic planning determines the major goals of the organization.

Accepted Answer

A) True 
 B)False

Question 5

Tactical planning involves making decisions about which customers to serve, what products or services to sell, and the geographic areas in which the firm will compete.

Accepted Answer

A) True 
 B)False

Question 6

Autumn, a manager for Shine Cosmetics, has just been given a report showing sales in her region are lower than anticipated for the third quarter. Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level. Autumn's efforts are part of the ________ function of management.

Accepted Answer

A)  controlling 
B)  directing 
C)  organizing 
D)  planning 
A)  controlling 
B)  directing 
C)  organizing 
D)  planning

Question 7

Middle managers are responsible for

Accepted Answer

A)  establishing the vision for the organization. 
B)  assigning specific jobs and evaluating the daily performance of workers. 
C)  devising the organization's strategic plan. 
D)  developing tactical plans and controlling. 
A)  establishing the vision for the organization. 
B)  assigning specific jobs and evaluating the daily performance of workers. 
C)  devising the organization's strategic plan. 
D)  developing tactical plans and controlling.

Question 8

The recent recession eliminated many middle managers giving the remaining managers more employees to supervise.

Accepted Answer

A) True 
 B)False

Question 9

Cassidy is concerned about the number of customer complaints she has received regarding the poor service provided by her department. She is convinced her employees are able to provide better service and cut complaints significantly. Cassidy has set a new goal for her department to reduce customer complaints by 15% within six months. This goal is an example of the type of performance standard needed for effective controlling.

Accepted Answer

A) True 
 B)False

Question 10

Winston is quick and decisive. He makes most decisions by himself, issues orders, and expects his subordinates to follow them without question. Winston's behavior is an example of the free-rein style of leadership.

Accepted Answer

A) True 
 B)False

Question 11

Tactical planning is concerned with

Accepted Answer

A)  determining the best way to cope with an emergency situation. 
B)  developing detailed strategies about what is to be done, who is to do it, and how it is to be done. 
C)  devising temporary courses of action to be used if the primary plans do not achieve the desired results. 
D)  setting long-run goals that will govern the general course of the organization for years. 
A)  determining the best way to cope with an emergency situation. 
B)  developing detailed strategies about what is to be done, who is to do it, and how it is to be done. 
C)  devising temporary courses of action to be used if the primary plans do not achieve the desired results. 
D)  setting long-run goals that will govern the general course of the organization for years.

Question 12

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Accepted Answer

A) True 
 B)False

Question 13

________ is choosing among two or more alternatives.

Accepted Answer

A)  Contingency planning 
B)  Decision making 
C)  Organizational selection 
D)  Utility analysis 
A)  Contingency planning 
B)  Decision making 
C)  Organizational selection 
D)  Utility analysis

Question 14

A person who is a good first-line manager is automatically likely to be a good middle or top manager.

Accepted Answer

A) True 
 B)False

Question 15

Planning is a key management function because other management functions depend on having a good plan.

Accepted Answer

A) True 
 B)False

Question 16

Aleah is a first-line manager at her company. At this level of management, she will use human relations and conceptual skills as well as technical skills.

Accepted Answer

A) True 
 B)False

Question 17

The steps of the controlling function include assigning tasks and establishing procedures to accomplish organizational goals.

Accepted Answer

A) True 
 B)False

Question 18

The main job of managers today is to watch over people to be sure they do what the manager asks of them.

Accepted Answer

A) True 
 B)False

Question 19

Managers in progressive firms of all kinds tend to be friendly, and treat employees as partners.

Accepted Answer

A) True 
 B)False

Question 20

Staffing involves recruiting, hiring, motivating, and retaining the best people available for the organization.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

Which of the following activities would be a part of the leading function of management?

How are managers today different from managers in the past?

Brock is a no-nonsense boss. He believes the best way for an organization to achieve its goals is for workers to follow their boss's direct orders. Thus, he tells workers exactly what to do and how to do it. Brock's approach is an example of directing.

Strategic planning determines the major goals of the organization.

Tactical planning involves making decisions about which customers to serve, what products or services to sell, and the geographic areas in which the firm will compete.

Middle managers are responsible for

The recent recession eliminated many middle managers giving the remaining managers more employees to supervise.

Winston is quick and decisive. He makes most decisions by himself, issues orders, and expects his subordinates to follow them without question. Winston's behavior is an example of the free-rein style of leadership.

Tactical planning is concerned with

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

________ is choosing among two or more alternatives.

A person who is a good first-line manager is automatically likely to be a good middle or top manager.

Planning is a key management function because other management functions depend on having a good plan.

Aleah is a first-line manager at her company. At this level of management, she will use human relations and conceptual skills as well as technical skills.

The steps of the controlling function include assigning tasks and establishing procedures to accomplish organizational goals.

The main job of managers today is to watch over people to be sure they do what the manager asks of them.

Managers in progressive firms of all kinds tend to be friendly, and treat employees as partners.

Staffing involves recruiting, hiring, motivating, and retaining the best people available for the organization.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Structuring Organizations for Todays Challenges

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

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