Exam 8: Project Quality Management

Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

_____ means that a product can be used as it was intended.

The term sigma means median.

Project managers are ultimately responsible for quality management on their projects.

Performing _____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

One of Juran's ten steps to quality improvement states that:

List and briefly describe the three project quality management processes.

_____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.

_____ addresses the ease of performing maintenance on a product.

_____ help users to identify the vital few contributors that account for most quality problems in a system.

A run chart is a bar graph that depicts data points and their order of occurrence.

Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.

_____ is a measure of quality control equal to 1 fault in 1 million opportunities.

_____ correct or prevent further quality problems based on quality control measurements.

The _____ model focuses on defining user requirements and planning software projects.

Frameworks for helping organizations improve their processes and system are called Six Sigma charts.​

DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

_____ measures how much variation exists in a distribution of data.

_____ involves choosing part of a population of interest for inspection.

_____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.