Exam 8: Project Quality Management

_____ addresses how well a product or service performs the customer's intended use.

_____ is the ability of a product or service to perform as expected under normal conditions.

Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

Products that are accepted by project stakeholders are considered to be validated deliverables.

_____ is a technique that helps identify which variables have the most influence on the overall outcome of a process.

A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

Which of the following is one of Deming's 14 Points for Management?

_____ involves choosing part of a population of interest for inspection.

Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.

_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.

The _____ means taking responsibility for failures or not meeting quality expectations.

_____ is the degree to which a system performs its intended function.

What are the five phases in the DMAIC process? Briefly describe each one.

_____ correct(s) or prevent(s) further quality problems based on quality control measurements.

A _____ is a standard of measurement in quality management.

Genichi Taguchi's _____ methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods.

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

_____ are the screens and reports the system generates.