Exam 8: Project Quality Management

____ is an independent test performed by end users prior to accepting the delivered system.

_____ is the ability of a product or service to perform as expected under normal conditions.

_____ are groups of non-supervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.

What are the three main outcomes of quality control? Briefly describe each.

The quality assurance process involves taking responsibility for quality throughout the project's life cycle.

Only in-house auditors can perform quality audits.

Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

Process improvement plan, quality metrics, and quality checklists are the outputs of the _____ process of project quality management.

Reliability is the ability of a product or service to perform as expected under deviant conditions.

A _____ is a graphic display of data that illustrates the results of a process over time.

The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.

_____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.

In a _____, the closer data points are to a diagonal line, the more closely the two variables are related.

Validated changes and validated deliverables are the outputs of the quality assurance process.

Gantt charts cannot be used to aid project quality management.

In the DMAIC process, the letter "C" stands for _____.

An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram.

_____ means the project's processes and products meet written specifications.

The _____ represents the number of units handled correctly through the process steps.

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.