Exam 8: Project Quality Management

_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

A(n) _____ is any instance where the product or service fails to meet customer requirements.

_____ are the system's special characteristics that appeal to users.

Customer requirements are an important aspect of the quality planning process.

_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.

Performing _____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.

The International Organization for Standardization (ISO) defines _____ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

What are the five major cost categories related to quality? Briefly describe each category.

_____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.

Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management.

The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.

Performing quality assurance is a subprocess of the _____ process of project quality management.

Describe the relationship between Six Sigma and Statistics. What statistical concepts are involved in the Six Sigma philosophy?

A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).

The term _____ means a product can be used as it was intended.

_____ diagrams trace complaints about quality problems back to the responsible production operations.

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

The purpose of _____ is to ensure that the project will satisfy the needs for which it was undertaken.