Exam 15: Managing Communication

Landon, a team leader, called his team for a meeting. He made a PowerPoint presentation on the company's future goals. In this scenario, Landon was engaged in _____.

Unlike constructive feedback, destructive feedback is:

Love & Light, a home appliance store, sends all its customers a letter via post that confirms the commencement of a lucky draw competition sponsored by the company. By creating a message for its customers, Love & Light is engaging in _____.

Henry, a project manager at Octagon Corp., delivers a personal note of appreciation to all his employees for the hard work they put into a recent project. This is an example of _____.

Wilvade Inc. has modified the work timings for its employees. The employees of the company believe that the new timings are inconvenient and voice their concerns to the management. The management tries to understand the perspective of the employees and is willing to address their issues. In this scenario, the management of Wilvade Inc. is most likely using _____.

After Axcess Systems lost a major client, it decided to change its organizational structure. To communicate the organizational change to its employees, the top management sends out an email containing a detailed account of its new strategic plan to all the employees. In the context of formal communication channels, this scenario illustrates _____.

Sophie was informed by the management of her company that she would receive her salary for the current month a day later than usual. She assumed that all her colleagues would also receive their salaries a day later. However, that was not the case. This scenario illustrates the concept of _____.

Giving positive feedback about behaviors beyond someone's control may be viewed as insincere.

Jensen was unable to meet a project deadline, and he noticed that his friend was finding it equally difficult to complete the project on time. Jensen put the blame on the management as he felt that it didn't provide the employees with adequate resources to successfully complete the project. In this scenario, Jensen's perception represents a(n) _____.

Passive listeners show the speaker that they are attentively listening by nodding and making short statements.

The _____ is the tendency to overestimate our value by attributing successes to internal causes and attributing failures to external causes.

Nathaniel, a reporting manager, sends out an email to inform his employees that the office will be under renovation for the next two days. In this case, Nathaniel is engaged in _____.

Jonah is an efficient member of the design team at Cheer Advertising. However, he is often burdened with extra work that forces him to work overtime. Frustrated by this situation, he writes an email to the head of the design department expressing the difficulties he is facing at work. In the given scenario, Jonah is engaging in _____.

Jared discovered that one of his colleagues received negative feedback during his performance review. As he had gone through a similar experience, he believed that he got the negative feedback because the management was unfair in setting unrealistic productivity goals. However, the truth was that although the quality of his work was good, he often struggled to meet his productivity targets. In this scenario, Jared's belief represents a(n) _____.

Listening is the act or process of perceiving sounds.

The term _____ refers to vocabulary particular to a profession or group that interferes with communication in a workplace.

Harrison Corp. wants to raise its level of service to enhance customer experience. The board of directors send out an email containing a message of encouragement directed toward the employees. In the context of formal communication channels, this scenario illustrates _____.

_____ is a type of one-on-one communication that involves communicating with someone about non-job-related issues that may be affecting or interfering with the person's performance.

Caleb received a notification from a food delivery app that certain restaurants would be out of service for the day. He assumed that these restaurants were physically shut down, which was not the case. This scenario illustrates the concept of _____.

In the context of the communication process, _____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.