After Axcess Systems Lost a Major Client, It Decided to Change

After Axcess Systems lost a major client, it decided to change its organizational structure. To communicate the organizational change to its employees, the top management sends out an email containing a detailed account of its new strategic plan to all the employees. In the context of formal communication channels, this scenario illustrates _____.

A) downward communication
B) upward communication
C) horizontal communication
D) lateral communication

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