Question 1

A person who attributes his or her success to hard work and failure to bad luck is most likely experiencing the _____.

Accepted Answer

A)  modality effect 
B)  self-generation effect 
C)  self-serving bias 
D)  confirmation bias 
A)  modality effect 
B)  self-generation effect 
C)  self-serving bias 
D)  confirmation bias

Question 2

Much of the basic management process cannot be performed without effective communication.

Accepted Answer

A) True 
 B)False

Question 3

Ethereal Feels is a food catering company. It wants to revamp its business in order to expand its customer base. The top management of the company makes an official announcement to all its employees about its new business model. In the context of formal communication channels, this scenario illustrates _____.

Accepted Answer

A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  lateral communication 
A)  downward communication 
B)  upward communication 
C)  horizontal communication 
D)  lateral communication

Question 4

Organizational grapevines can be managed by:

Accepted Answer

A)  withholding information from employees. 
B)  punishing those who share information with other employees. 
C)  consistently circulating gossip in the organization. 
D)  keeping employees informed about possible changes and strategies. 
A)  withholding information from employees. 
B)  punishing those who share information with other employees. 
C)  consistently circulating gossip in the organization. 
D)  keeping employees informed about possible changes and strategies.

Question 5

Damian, the chief executive officer of Starlet Systems, sends an email to all his employees informing them of the revised sales targets. This is an example of _____.

Accepted Answer

A)  encoding 
B)  benchmarking 
C)  decoding 
D)  brainstorming 
A)  encoding 
B)  benchmarking 
C)  decoding 
D)  brainstorming

Question 6

Harper ordered a pair of shoes from an e-commerce website. A few days later, she received a notification from the website informing her that the delivery of her order would be delayed. She assumed that this delay has occurred because the shoe store was located in another city, even though that was not the case. This scenario illustrates the concept of _____.

Accepted Answer

A)  closure 
B)  kinesics 
C)  social loafing 
D)  structural accommodation 
A)  closure 
B)  kinesics 
C)  social loafing 
D)  structural accommodation

Question 7

When people are unsure of what to say, they tend to decrease their communication effectiveness by speaking softly. This example best illustrates _____ in nonverbal communication.

Accepted Answer

A)  proxemics 
B)  kinesics 
C)  paralanguage 
D)  metalanguage 
A)  proxemics 
B)  kinesics 
C)  paralanguage 
D)  metalanguage

Question 8

In the context of nonverbal communication, _____ are movements of the body and face.

Accepted Answer

A)  proxemics 
B)  kinesics 
C)  metalanguages 
D)  paralanguages 
A)  proxemics 
B)  kinesics 
C)  metalanguages 
D)  paralanguages

Question 9

Delayed feedback is much more effective than immediate feedback.

Accepted Answer

A) True 
 B)False

Question 10

_____ is a type of one-on-one communication that involves communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior.

Accepted Answer

A)  Upward communication 
B)  Coaching 
C)  Counseling 
D)  Incongruent communication 
A)  Upward communication 
B)  Coaching 
C)  Counseling 
D)  Incongruent communication

Question 11

In the context of communication, which of the following is a difference between encoding and decoding?

Accepted Answer

A)  Unlike encoding, decoding is the process by which the receiver translates the verbal or symbolic form of a message into an understood message. 
B)  Encoding does not require a communication channel, whereas decoding requires a communication channel. 
C)  Unlike decoding, the process of encoding is immediately followed by the process of providing feedback to the sender of a message. 
D)  The process of encoding is affected by noise, whereas the process of decoding is not affected by noise. 
A)  Unlike encoding, decoding is the process by which the receiver translates the verbal or symbolic form of a message into an understood message. 
B)  Encoding does not require a communication channel, whereas decoding requires a communication channel. 
C)  Unlike decoding, the process of encoding is immediately followed by the process of providing feedback to the sender of a message. 
D)  The process of encoding is affected by noise, whereas the process of decoding is not affected by noise.

Question 12

Which of the following is a similarity between a cluster chain and a gossip chain?

Accepted Answer

A)  Both need to be curbed by management to maintain good work ethics in the workplace. 
B)  Both seldom involve face-to-face conversations. 
C)  Both result in the circulation of highly unreliable information. 
D)  Both allow information to flow freely and quickly through an organization. 
A)  Both need to be curbed by management to maintain good work ethics in the workplace. 
B)  Both seldom involve face-to-face conversations. 
C)  Both result in the circulation of highly unreliable information. 
D)  Both allow information to flow freely and quickly through an organization.

Question 13

Which of the following is true of empathetic listening?

Accepted Answer

A)  It is less important than active listening. 
B)  It means understanding the speaker's perspective and personal frame of reference. 
C)  In empathetic listening, the focus is on the informational content in the message rather than on the affective part of the message. 
D)  In empathetic listening, listeners should respond first with facts and then with feelings. 
A)  It is less important than active listening. 
B)  It means understanding the speaker's perspective and personal frame of reference. 
C)  In empathetic listening, the focus is on the informational content in the message rather than on the affective part of the message. 
D)  In empathetic listening, listeners should respond first with facts and then with feelings.

Question 14

In the context of listening, which of the following is a difference between paraphrasing and summarizing?

Accepted Answer

A)  The statement "Thus far, you've discussed…" is used when paraphrasing responses, whereas the statement "If I understand you correctly…" is used when summarizing responses. 
B)  Unlike paraphrasing, summarizing helps you become a better active listener. 
C)  Unlike paraphrasing, summarizing shows the speaker that the listener is interested in the speaker's message. 
D)  Paraphrasing is restating what has been said in your own words, whereas summarizing is reviewing the speaker's main points or emotions. 
A)  The statement "Thus far, you've discussed…" is used when paraphrasing responses, whereas the statement "If I understand you correctly…" is used when summarizing responses. 
B)  Unlike paraphrasing, summarizing helps you become a better active listener. 
C)  Unlike paraphrasing, summarizing shows the speaker that the listener is interested in the speaker's message. 
D)  Paraphrasing is restating what has been said in your own words, whereas summarizing is reviewing the speaker's main points or emotions.

Question 15

Alfred, an architect at Abode Inc., uses the term "spatial organization" while communicating to his client. The client is unable to understand the term used by Alfred. In this scenario, the term "spatial organization" exemplifies _____.

Accepted Answer

A)  a misnomer 
B)  an allegory 
C)  jargon 
D)  feedback 
A)  a misnomer 
B)  an allegory 
C)  jargon 
D)  feedback

Question 16

In the context of formal communication channels, a day-shift nurse coming in at 7:30 a.m. for a half-hour discussion with the midnight nurse supervisor who leaves at 8:00 a.m. is an example of _____.

Accepted Answer

A)  incongruent communication 
B)  upward communication 
C)  horizontal communication 
D)  downward communication 
A)  incongruent communication 
B)  upward communication 
C)  horizontal communication 
D)  downward communication

Question 17

Listening is an involuntary behavior.

Accepted Answer

A) True 
 B)False

Question 18

Frequent informal meetings, surprise visits, and blogs contribute to organizational silence.

Accepted Answer

A) True 
 B)False

Question 19

Because of _____, people exposed to the same information will often disagree about what they saw or heard.

Accepted Answer

A)  respondent conditioning 
B)  empathetic listening 
C)  cognitive mapping 
D)  perceptual filtering 
A)  respondent conditioning 
B)  empathetic listening 
C)  cognitive mapping 
D)  perceptual filtering

Question 20

Misha is a new employee at Jonas Inc. He regularly seeks guidance from Nathan, a senior employee, on how to perform his job-related tasks effectively. This scenario illustrates the concept of _____.

Accepted Answer

A)  apprenticeship 
B)  counseling 
C)  coaching 
D)  attribution 
A)  apprenticeship 
B)  counseling 
C)  coaching 
D)  attribution

A person who attributes his or her success to hard work and failure to bad luck is most likely experiencing the _____.

Much of the basic management process cannot be performed without effective communication.

Organizational grapevines can be managed by:

Damian, the chief executive officer of Starlet Systems, sends an email to all his employees informing them of the revised sales targets. This is an example of _____.

When people are unsure of what to say, they tend to decrease their communication effectiveness by speaking softly. This example best illustrates _____ in nonverbal communication.

In the context of nonverbal communication, _____ are movements of the body and face.

Delayed feedback is much more effective than immediate feedback.

_____ is a type of one-on-one communication that involves communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior.

In the context of communication, which of the following is a difference between encoding and decoding?

Which of the following is a similarity between a cluster chain and a gossip chain?

Which of the following is true of empathetic listening?

In the context of listening, which of the following is a difference between paraphrasing and summarizing?

Alfred, an architect at Abode Inc., uses the term "spatial organization" while communicating to his client. The client is unable to understand the term used by Alfred. In this scenario, the term "spatial organization" exemplifies _____.

In the context of formal communication channels, a day-shift nurse coming in at 7:30 a.m. for a half-hour discussion with the midnight nurse supervisor who leaves at 8:00 a.m. is an example of _____.

Listening is an involuntary behavior.

Frequent informal meetings, surprise visits, and blogs contribute to organizational silence.

Because of _____, people exposed to the same information will often disagree about what they saw or heard.

Misha is a new employee at Jonas Inc. He regularly seeks guidance from Nathan, a senior employee, on how to perform his job-related tasks effectively. This scenario illustrates the concept of _____.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 15: Managing Communication

A person who attributes his or her success to hard work and failure to bad luck is most likely experiencing the _____.

Much of the basic management process cannot be performed without effective communication.

Organizational grapevines can be managed by:

Damian, the chief executive officer of Starlet Systems, sends an email to all his employees informing them of the revised sales targets. This is an example of _____.

When people are unsure of what to say, they tend to decrease their communication effectiveness by speaking softly. This example best illustrates _____ in nonverbal communication.

In the context of nonverbal communication, _____ are movements of the body and face.

Delayed feedback is much more effective than immediate feedback.

_____ is a type of one-on-one communication that involves communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior.

In the context of communication, which of the following is a difference between encoding and decoding?

Which of the following is a similarity between a cluster chain and a gossip chain?

Which of the following is true of empathetic listening?

In the context of listening, which of the following is a difference between paraphrasing and summarizing?

Alfred, an architect at Abode Inc., uses the term "spatial organization" while communicating to his client. The client is unable to understand the term used by Alfred. In this scenario, the term "spatial organization" exemplifies _____.

In the context of formal communication channels, a day-shift nurse coming in at 7:30 a.m. for a half-hour discussion with the midnight nurse supervisor who leaves at 8:00 a.m. is an example of _____.

Listening is an involuntary behavior.

Frequent informal meetings, surprise visits, and blogs contribute to organizational silence.

Because of _____, people exposed to the same information will often disagree about what they saw or heard.

Misha is a new employee at Jonas Inc. He regularly seeks guidance from Nathan, a senior employee, on how to perform his job-related tasks effectively. This scenario illustrates the concept of _____.

Management

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Control

Managing Information

Managing Service and Manufacturing Operations

Filters