Question 1

Defensive communication can be successfully confronted with factual information.

Accepted Answer

A) True 
 B)False

Question 2

Match the following:
-Nonverbal Communication

Accepted Answer

A) Communication characterized by passive, submissive, withdrawing behavior. 
B) Communication without words or use of language. 
C) Communication characterized by active, aggressive, and attacking behavior. 
D) Bands of space extending outward from oneself. 
E) Study of an individual's perception and use of space. 
A) Communication characterized by passive, submissive, withdrawing behavior. 
B) Communication without words or use of language. 
C) Communication characterized by active, aggressive, and attacking behavior. 
D) Bands of space extending outward from oneself. 
E) Study of an individual's perception and use of space.

Question 3

As an applicant in a job interview, what nonverbal communication should you use and what should you avoid?

Accepted Answer

Eye contact can be very positive as nonv

Question 4

As much as 65 to 90 percent of the substance or content of a message sent in person can be through:

Accepted Answer

A) nonverbal communication 
B) written forms of communication 
C) tone of voice 
D) numeric examples 
A) nonverbal communication 
B) written forms of communication 
C) tone of voice 
D) numeric examples

Question 5

A manager comments to her secretary, "How come Nancy (a word processor) is always hard to find when there is a deadline? She is a loafer." This is an example of:

Accepted Answer

A) deception 
B) regression 
C) misleading information 
D) labeling 
A) deception 
B) regression 
C) misleading information 
D) labeling

Question 6

Which of the following is NOT one of the four basic rules Catherine Crier (news anchor for a major television network) uses to prevent defensive communication?

Accepted Answer

A) define the situation 
B) clarify the person's position 
C) acknowledge the person's feelings 
D) bring the focus back to the person 
A) define the situation 
B) clarify the person's position 
C) acknowledge the person's feelings 
D) bring the focus back to the person

Question 7

A main method to overcome physical separation as a barrier to communication is:

Accepted Answer

A) the formation of nonhierarchical working relationships through new information technologies 
B) to develop an awareness of gender specific differences in conversational style 
C) to eliminate the use of acronyms in technical terminology 
D) to increase the use of face-to-face communication 
A) the formation of nonhierarchical working relationships through new information technologies 
B) to develop an awareness of gender specific differences in conversational style 
C) to eliminate the use of acronyms in technical terminology 
D) to increase the use of face-to-face communication

Question 8

Modern technologies may challenge our ability to maintain trust in relationships.

Accepted Answer

A) True 
 B)False

Question 9

Match the following:
-Two-Way Communication

Accepted Answer

A) Interactive communication. 
B) A person who can experience the feelings and emotions of the message and sender. 
C) Aggressive, attacking, angry communication and/or passive, withdrawing communication. 
D) A defensive communication tactic. 
E) Constructive, healthy communication in working relationships. 
A) Interactive communication. 
B) A person who can experience the feelings and emotions of the message and sender. 
C) Aggressive, attacking, angry communication and/or passive, withdrawing communication. 
D) A defensive communication tactic. 
E) Constructive, healthy communication in working relationships.

Question 10

Match the following:
-Dominant Defensiveness

Accepted Answer

A) Communication characterized by passive, submissive, withdrawing behavior. 
B) Communication without words or use of language. 
C) Communication characterized by active, aggressive, and attacking behavior. 
D) Bands of space extending outward from oneself. 
E) Study of an individual's perception and use of space. 
A) Communication characterized by passive, submissive, withdrawing behavior. 
B) Communication without words or use of language. 
C) Communication characterized by active, aggressive, and attacking behavior. 
D) Bands of space extending outward from oneself. 
E) Study of an individual's perception and use of space.

Question 11

Communication styles and channels are very similar for men and women.

Accepted Answer

A) True 
 B)False

Question 12

Dynamic facial actions and expressions in a person's appearance are key clues of truthfulness, especially in deception situations.

Accepted Answer

A) True 
 B)False

Question 13

A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is an example of nondefensive communication?

Accepted Answer

A) "Mary is always late to meetings." 
B) "I sent the memo through intra-company mail.They must have lost it." 
C) "I received the report from Dan yesterday and have briefly reviewed it.It looks good but I need to talk to him about one recommendation before I approve it." 
D) "The check is in the mail.Don't call me again." 
A) "Mary is always late to meetings." 
B) "I sent the memo through intra-company mail.They must have lost it." 
C) "I received the report from Dan yesterday and have briefly reviewed it.It looks good but I need to talk to him about one recommendation before I approve it." 
D) "The check is in the mail.Don't call me again."

Question 15

Which of the following is considered high in rich information?

Accepted Answer

A) personalized memo 
B) electronic mail 
C) telephone 
D) flyer 
A) personalized memo 
B) electronic mail 
C) telephone 
D) flyer

Question 16

Nonverbal communication can be as meaningful as factual information in conveying a message to someone.

Accepted Answer

A) True 
 B)False

Question 17

Language

Accepted Answer

A) The characteristic of a communication medium or channel that evokes meaning in the receiver. 
B) Meaningful data. 
C) The content, thoughts, and feelings of the sender. 
D) Symbols and words used in meaningful communication. 
E) The person transmitting a message. 
A) The characteristic of a communication medium or channel that evokes meaning in the receiver. 
B) Meaningful data. 
C) The content, thoughts, and feelings of the sender. 
D) Symbols and words used in meaningful communication. 
E) The person transmitting a message.

Question 18

When people from one culture view those in another culture through the lens of a stereotype, they are in effect discounting the individual differences within the other culture.

Accepted Answer

A) True 
 B)False

Question 19

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called:

Accepted Answer

A) a perceptual screen 
B) a communication filter 
C) an interpretation funnel 
D) the communication vacuum 
A) a perceptual screen 
B) a communication filter 
C) an interpretation funnel 
D) the communication vacuum

Defensive communication can be successfully confronted with factual information.

Match the following: -Nonverbal Communication

As an applicant in a job interview, what nonverbal communication should you use and what should you avoid?

As much as 65 to 90 percent of the substance or content of a message sent in person can be through:

A manager comments to her secretary, "How come Nancy (a word processor) is always hard to find when there is a deadline? She is a loafer." This is an example of:

Which of the following is NOT one of the four basic rules Catherine Crier (news anchor for a major television network) uses to prevent defensive communication?

A main method to overcome physical separation as a barrier to communication is:

Modern technologies may challenge our ability to maintain trust in relationships.

Match the following: -Two-Way Communication

Match the following: -Dominant Defensiveness

Communication styles and channels are very similar for men and women.

Dynamic facial actions and expressions in a person's appearance are key clues of truthfulness, especially in deception situations.

A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.

Which of the following statements is an example of nondefensive communication?

Which of the following is considered high in rich information?

Nonverbal communication can be as meaningful as factual information in conveying a message to someone.

Language

When people from one culture view those in another culture through the lens of a stereotype, they are in effect discounting the individual differences within the other culture.

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Defensive communication can be successfully confronted with factual information.

Match the following: -Nonverbal Communication

As an applicant in a job interview, what nonverbal communication should you use and what should you avoid?

As much as 65 to 90 percent of the substance or content of a message sent in person can be through:

A manager comments to her secretary, "How come Nancy (a word processor) is always hard to find when there is a deadline? She is a loafer." This is an example of:

Which of the following is NOT one of the four basic rules Catherine Crier (news anchor for a major television network) uses to prevent defensive communication?

A main method to overcome physical separation as a barrier to communication is:

Modern technologies may challenge our ability to maintain trust in relationships.

Match the following: -Two-Way Communication

Match the following: -Dominant Defensiveness

Communication styles and channels are very similar for men and women.

Dynamic facial actions and expressions in a person's appearance are key clues of truthfulness, especially in deception situations.

A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.

Which of the following statements is an example of nondefensive communication?

Which of the following is considered high in rich information?

Nonverbal communication can be as meaningful as factual information in conveying a message to someone.

Language

When people from one culture view those in another culture through the lens of a stereotype, they are in effect discounting the individual differences within the other culture.

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters