Question 1

Match the following:
-Paraphrasing

Accepted Answer

A) One's view of the world and its influence on interpersonal communication. 
B) A receiver's response to the message received from the sender. 
C) Feedback from receiver for purpose of checking accuracy of sender's message. 
D) A form of nonverbal communication. 
E) Repeating of a message using different words, or a form of oral shorthand. 
A) One's view of the world and its influence on interpersonal communication. 
B) A receiver's response to the message received from the sender. 
C) Feedback from receiver for purpose of checking accuracy of sender's message. 
D) A form of nonverbal communication. 
E) Repeating of a message using different words, or a form of oral shorthand.

Question 2

New communication technologies may make people less patient with face-to-face communication.

Accepted Answer

A) True 
 B)False

Question 3

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

Accepted Answer

A) paraphrase the expressed thoughts and feelings 
B) clarify implicit thoughts and feelings 
C) reflect core feelings 
D) make affirming contact 
A) paraphrase the expressed thoughts and feelings 
B) clarify implicit thoughts and feelings 
C) reflect core feelings 
D) make affirming contact

Question 4

The best way to determine whether someone may be lying is to look for:

Accepted Answer

A) inconsistencies in nonverbal cues 
B) rapid speech rate 
C) stuttering or stammering 
D) rapid eye movement 
A) inconsistencies in nonverbal cues 
B) rapid speech rate 
C) stuttering or stammering 
D) rapid eye movement

Question 5

Two-way communication is faster and should be used in an emergency situation.

Accepted Answer

A) True 
 B)False

Question 6

When a supervisor sends a message to his/her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

Accepted Answer

A) perceptual screens 
B) only verbal characteristics of the message 
C) the informal communication channel 
D) non-feedback 
A) perceptual screens 
B) only verbal characteristics of the message 
C) the informal communication channel 
D) non-feedback

Question 7

Beyond decreased supervisory satisfaction, incivility has been found to be displaced into an employee's family, increasing work-to-family conflict.

Accepted Answer

A) True 
 B)False

Question 8

Many of the communication technologies significantly limit or eliminate _____ forms of communication.

Accepted Answer

A) written 
B) nondefensive 
C) dominant 
D) nonverbal 
A) written 
B) nondefensive 
C) dominant 
D) nonverbal

Question 9

Women prefer face-to-face communication, whereas men are comfortable sitting side by side and concentrating on some focal point in front of them.

Accepted Answer

A) True 
 B)False

Question 10

The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace?

Accepted Answer

A) empathy 
B) writing 
C) serving clients 
D) understanding 
A) empathy 
B) writing 
C) serving clients 
D) understanding

Question 11

You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees.Later, you learn that the employee didn't make any mistake.The supervisor's communication is an example of:

Accepted Answer

A) nondefensive communication 
B) a territorial space violation 
C) paralanguage 
D) dominant defensiveness 
A) nondefensive communication 
B) a territorial space violation 
C) paralanguage 
D) dominant defensiveness

Question 12

Match the following:
-Proxemics

Accepted Answer

A) Communication characterized by passive, submissive, withdrawing behavior. 
B) Communication without words or use of language. 
C) Communication characterized by active, aggressive, and attacking behavior. 
D) Bands of space extending outward from oneself. 
E) Study of an individual's perception and use of space. 
A) Communication characterized by passive, submissive, withdrawing behavior. 
B) Communication without words or use of language. 
C) Communication characterized by active, aggressive, and attacking behavior. 
D) Bands of space extending outward from oneself. 
E) Study of an individual's perception and use of space.

Question 13

A software engineer has just discovered a major problem, which is not yet fully defined, in a large information system she is building for a very difficult customer. Her supervisor is listening to the engineer as she begins to talk through the problem. Which of the following responses would best exemplify the "reflecting of core feelings"?

Accepted Answer

A) "I see", "Uh-huh"....."yes, I understand". 
B) "I hear that you are feeling very upset about the problem and may be worried about the customer's reaction when you inform him". 
C) Extended periods of silence. 
D) "I understand that you are concerned there may be a major problem with the information system". 
A) "I see", "Uh-huh"....."yes, I understand". 
B) "I hear that you are feeling very upset about the problem and may be worried about the customer's reaction when you inform him". 
C) Extended periods of silence. 
D) "I understand that you are concerned there may be a major problem with the information system".

Question 14

Match the following:
-Perceptual Screening

Accepted Answer

A) One's view of the world and its influence on interpersonal communication. 
B) A receiver's response to the message received from the sender. 
C) Feedback from receiver for purpose of checking accuracy of sender's message. 
D) A form of nonverbal communication. 
E) Repeating of a message using different words, or a form of oral shorthand. 
A) One's view of the world and its influence on interpersonal communication. 
B) A receiver's response to the message received from the sender. 
C) Feedback from receiver for purpose of checking accuracy of sender's message. 
D) A form of nonverbal communication. 
E) Repeating of a message using different words, or a form of oral shorthand.

Question 15

Match the following:
-Paralanguage

Accepted Answer

A) Study of body movements, including posture. 
B) Speech variations, such as tone, tempo, pitch, and others. 
C) Extracting the message from the medium or channel. 
D) An example of nonverbal communication. 
E) Excessive information. 
A) Study of body movements, including posture. 
B) Speech variations, such as tone, tempo, pitch, and others. 
C) Extracting the message from the medium or channel. 
D) An example of nonverbal communication. 
E) Excessive information.

Question 16

Irish conversations, the Spanish bullfight, and American football would be examples of:

Accepted Answer

A) barriers to communication 
B) metaphors that can enable someone outside a culture to better understand members within the culture 
C) a first step to overcome cultural diversity as a barrier to communication by increasing awareness and sensitivity 
D) Irish, Spanish, and American cultural stereotypes 
A) barriers to communication 
B) metaphors that can enable someone outside a culture to better understand members within the culture 
C) a first step to overcome cultural diversity as a barrier to communication by increasing awareness and sensitivity 
D) Irish, Spanish, and American cultural stereotypes

Question 17

All of the following are included in reflective listening except:

Accepted Answer

A) affirming contact 
B) clarifying the implicit 
C) silence 
D) criticism 
A) affirming contact 
B) clarifying the implicit 
C) silence 
D) criticism

Question 18

Americans generally do not like to communicate with one another within their:

Accepted Answer

A) social distance 
B) personal distance 
C) intimate distance 
D) public distance 
A) social distance 
B) personal distance 
C) intimate distance 
D) public distance

Question 19

Evoking a shared or common meaning in another person is called reflective listening.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT a characteristic of nondefensive communication and behavior?

Accepted Answer

A) informative 
B) realistic 
C) controlled 
D) evasive 
A) informative 
B) realistic 
C) controlled 
D) evasive

Match the following: -Paraphrasing

New communication technologies may make people less patient with face-to-face communication.

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

The best way to determine whether someone may be lying is to look for:

Two-way communication is faster and should be used in an emergency situation.

When a supervisor sends a message to his/her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

Beyond decreased supervisory satisfaction, incivility has been found to be displaced into an employee's family, increasing work-to-family conflict.

Many of the communication technologies significantly limit or eliminate _____ forms of communication.

Women prefer face-to-face communication, whereas men are comfortable sitting side by side and concentrating on some focal point in front of them.

The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace?

You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees.Later, you learn that the employee didn't make any mistake.The supervisor's communication is an example of:

Match the following: -Proxemics

Match the following: -Perceptual Screening

Match the following: -Paralanguage

Irish conversations, the Spanish bullfight, and American football would be examples of:

All of the following are included in reflective listening except:

Americans generally do not like to communicate with one another within their:

Evoking a shared or common meaning in another person is called reflective listening.

Which of the following is NOT a characteristic of nondefensive communication and behavior?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Match the following: -Paraphrasing

New communication technologies may make people less patient with face-to-face communication.

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

The best way to determine whether someone may be lying is to look for:

Two-way communication is faster and should be used in an emergency situation.

When a supervisor sends a message to his/her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

Beyond decreased supervisory satisfaction, incivility has been found to be displaced into an employee's family, increasing work-to-family conflict.

Many of the communication technologies significantly limit or eliminate _____ forms of communication.

Women prefer face-to-face communication, whereas men are comfortable sitting side by side and concentrating on some focal point in front of them.

The Department of Labor has identified which interpersonal communication skill as being necessary for successful functioning in the workplace?

You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees.Later, you learn that the employee didn't make any mistake.The supervisor's communication is an example of:

Match the following: -Proxemics

Match the following: -Perceptual Screening

Match the following: -Paralanguage

Irish conversations, the Spanish bullfight, and American football would be examples of:

All of the following are included in reflective listening except:

Americans generally do not like to communicate with one another within their:

Evoking a shared or common meaning in another person is called reflective listening.

Which of the following is NOT a characteristic of nondefensive communication and behavior?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters