Question 1

In a study of managers' communication skills and performance,:

Accepted Answer

A) higher performing managers' communication skills were no better than lower performing managers' 
B) higher performing managers are better and less apprehensive communicators than lower performing managers 
C) higher performing managers had significantly greater social cognitive abilities than lower performing managers 
D) female managers consistently outperformed male managers when communication skills were about the same 
A) higher performing managers' communication skills were no better than lower performing managers' 
B) higher performing managers are better and less apprehensive communicators than lower performing managers 
C) higher performing managers had significantly greater social cognitive abilities than lower performing managers 
D) female managers consistently outperformed male managers when communication skills were about the same

Question 2

Match the following:
-Message

Accepted Answer

A) The characteristic of a communication medium or channel that evokes meaning in the receiver. 
B) Meaningful data. 
C) The content, thoughts, and feelings of the sender. 
D) Symbols and words used in meaningful communication. 
E) The person transmitting a message. 
A) The characteristic of a communication medium or channel that evokes meaning in the receiver. 
B) Meaningful data. 
C) The content, thoughts, and feelings of the sender. 
D) Symbols and words used in meaningful communication. 
E) The person transmitting a message.

Question 3

Match the following:
-Subordinate Defensiveness

Accepted Answer

A) Communication characterized by passive, submissive, withdrawing behavior. 
B) Communication without words or use of language. 
C) Communication characterized by active, aggressive, and attacking behavior. 
D) Bands of space extending outward from oneself. 
E) Study of an individual's perception and use of space. 
A) Communication characterized by passive, submissive, withdrawing behavior. 
B) Communication without words or use of language. 
C) Communication characterized by active, aggressive, and attacking behavior. 
D) Bands of space extending outward from oneself. 
E) Study of an individual's perception and use of space.

Question 4

The study of an individual's perception and use of space, including territorial space, is called:

Accepted Answer

A) proxemics 
B) kinesics 
C) spatial differentiation 
D) paralanguage 
A) proxemics 
B) kinesics 
C) spatial differentiation 
D) paralanguage

Question 5

The use of new technologies encourages what kind of activity?

Accepted Answer

A) unequal participation in groups 
B) polyphasic 
C) less time for groups to reach consensus 
D) increased inhibition due to the complexity inherent in technology 
A) unequal participation in groups 
B) polyphasic 
C) less time for groups to reach consensus 
D) increased inhibition due to the complexity inherent in technology

Question 6

A paradox created by the new, modern communication technology lies in the danger that managers cannot get away from the office.

Accepted Answer

A) True 
 B)False

Question 7

Positive, healthy communication is achieved when:

Accepted Answer

A) there is a balance between the head and the heart 
B) a person displays positive emotional competence and has a healthy conversation between thoughts and feelings 
C) working together is taken for its interpersonal and intrapersonal meaning 
D) all of these 
A) there is a balance between the head and the heart 
B) a person displays positive emotional competence and has a healthy conversation between thoughts and feelings 
C) working together is taken for its interpersonal and intrapersonal meaning 
D) all of these

Question 8

Passive-aggressive communication and behavior frequently end up as:

Accepted Answer

A) dominant defensive behavior 
B) nonassertive behavior 
C) accommodative and helpful behavior 
D) subordinate defensive behavior 
A) dominant defensive behavior 
B) nonassertive behavior 
C) accommodative and helpful behavior 
D) subordinate defensive behavior

Question 9

Status differences can be indicated by dress, office location and size, and number of employees.

Accepted Answer

A) True 
 B)False

Question 10

A barrier to effective communication is:

Accepted Answer

A) redundancy 
B) feedback 
C) status difference 
D) common language 
A) redundancy 
B) feedback 
C) status difference 
D) common language

Question 11

Match the following:
-Sender

Accepted Answer

A) The characteristic of a communication medium or channel that evokes meaning in the receiver. 
B) Meaningful data. 
C) The content, thoughts, and feelings of the sender. 
D) Symbols and words used in meaningful communication. 
E) The person transmitting a message. 
A) The characteristic of a communication medium or channel that evokes meaning in the receiver. 
B) Meaningful data. 
C) The content, thoughts, and feelings of the sender. 
D) Symbols and words used in meaningful communication. 
E) The person transmitting a message.

Question 12

Match the following:
-Richness

Accepted Answer

A) The characteristic of a communication medium or channel that evokes meaning in the receiver. 
B) Meaningful data. 
C) The content, thoughts, and feelings of the sender. 
D) Symbols and words used in meaningful communication. 
E) The person transmitting a message. 
A) The characteristic of a communication medium or channel that evokes meaning in the receiver. 
B) Meaningful data. 
C) The content, thoughts, and feelings of the sender. 
D) Symbols and words used in meaningful communication. 
E) The person transmitting a message.

Question 13

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work.Which of the following would be the best way to send your message?

Accepted Answer

A) e-mail 
B) posted memo on a bulletin board 
C) a telephone call 
D) written memo followed by a face-to-face meeting 
A) e-mail 
B) posted memo on a bulletin board 
C) a telephone call 
D) written memo followed by a face-to-face meeting

Question 14

A memo from the company president to all employees is an example of one-way communication.

Accepted Answer

A) True 
 B)False

Question 15

Interpersonal communication is not central to health and well-being.

Accepted Answer

A) True 
 B)False

Question 16

It is difficult to draw general conclusions about people's satisfaction with one-way versus two-way communication.

Accepted Answer

A) True 
 B)False

Question 17

Which form of communication has high to moderate data capacity and moderate to low information richness?

Accepted Answer

A) written communication 
B) face-to-face communication 
C) telephone communication 
D) voice mail 
A) written communication 
B) face-to-face communication 
C) telephone communication 
D) voice mail

Question 18

Aflac (Real World 8.2) changed its automated customer service line with the intention of delivering a "nicer" and more "competent" sounding message with an emphasis on providing a tone that was warm, conversational, even empathetic. This was an example of which type of nonverbal communication?

Accepted Answer

A) proxemics 
B) kinesics 
C) paralanguage 
D) polyphasic 
A) proxemics 
B) kinesics 
C) paralanguage 
D) polyphasic

Question 19

Match the following:
-Eye Contact

Accepted Answer

A) One's view of the world and its influence on interpersonal communication. 
B) A receiver's response to the message received from the sender. 
C) Feedback from receiver for purpose of checking accuracy of sender's message. 
D) A form of nonverbal communication. 
E) Repeating of a message using different words, or a form of oral shorthand. 
A) One's view of the world and its influence on interpersonal communication. 
B) A receiver's response to the message received from the sender. 
C) Feedback from receiver for purpose of checking accuracy of sender's message. 
D) A form of nonverbal communication. 
E) Repeating of a message using different words, or a form of oral shorthand.

Question 20

Persons from many other countries, Arabs for example, prefer to interact (in face-to-face situations) at a/an _____ distance.

Accepted Answer

A) intimate 
B) public 
C) personal 
D) extended (beyond 20 feet) 
A) intimate 
B) public 
C) personal 
D) extended (beyond 20 feet)

In a study of managers' communication skills and performance,:

Match the following: -Message

Match the following: -Subordinate Defensiveness

The study of an individual's perception and use of space, including territorial space, is called:

The use of new technologies encourages what kind of activity?

A paradox created by the new, modern communication technology lies in the danger that managers cannot get away from the office.

Positive, healthy communication is achieved when:

Passive-aggressive communication and behavior frequently end up as:

Status differences can be indicated by dress, office location and size, and number of employees.

A barrier to effective communication is:

Match the following: -Sender

Match the following: -Richness

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work.Which of the following would be the best way to send your message?

A memo from the company president to all employees is an example of one-way communication.

Interpersonal communication is not central to health and well-being.

It is difficult to draw general conclusions about people's satisfaction with one-way versus two-way communication.

Which form of communication has high to moderate data capacity and moderate to low information richness?

Aflac (Real World 8.2) changed its automated customer service line with the intention of delivering a "nicer" and more "competent" sounding message with an emphasis on providing a tone that was warm, conversational, even empathetic. This was an example of which type of nonverbal communication?

Match the following: -Eye Contact

Persons from many other countries, Arabs for example, prefer to interact (in face-to-face situations) at a/an _____ distance.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

In a study of managers' communication skills and performance,:

Match the following: -Message

Match the following: -Subordinate Defensiveness

The study of an individual's perception and use of space, including territorial space, is called:

The use of new technologies encourages what kind of activity?

A paradox created by the new, modern communication technology lies in the danger that managers cannot get away from the office.

Positive, healthy communication is achieved when:

Passive-aggressive communication and behavior frequently end up as:

Status differences can be indicated by dress, office location and size, and number of employees.

A barrier to effective communication is:

Match the following: -Sender

Match the following: -Richness

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work.Which of the following would be the best way to send your message?

A memo from the company president to all employees is an example of one-way communication.

Interpersonal communication is not central to health and well-being.

It is difficult to draw general conclusions about people's satisfaction with one-way versus two-way communication.

Which form of communication has high to moderate data capacity and moderate to low information richness?

Aflac (Real World 8.2) changed its automated customer service line with the intention of delivering a "nicer" and more "competent" sounding message with an emphasis on providing a tone that was warm, conversational, even empathetic. This was an example of which type of nonverbal communication?

Match the following: -Eye Contact

Persons from many other countries, Arabs for example, prefer to interact (in face-to-face situations) at a/an _____ distance.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters