Question 1

An individual who is relatively good at transformational coping is/has:

Accepted Answer

A) an external locus of control 
B) overdependent 
C) a hardy personality 
D) a low tolerance for ambiguity 
A) an external locus of control 
B) overdependent 
C) a hardy personality 
D) a low tolerance for ambiguity C

Question 2

A secondary prevention method of organizational stress is:

Accepted Answer

A) job redesign 
B) role negotiation 
C) goal setting 
D) team building 
A) job redesign 
B) role negotiation 
C) goal setting 
D) team building D

Question 3

A recent study that examined the experiences of role conflict, role ambiguity, and role overload for middle managers across 21 nations revealed:

Accepted Answer

A) there is rather high cross-cultural consistency in the amount of stress generated by these three variables 
B) role stress varied more by demographic factors than country or organizational factors 
C) role stress varied more by organizational factors than country or demographic factors 
D) role stress varied more by country than by demographic or organizational factors 
A) there is rather high cross-cultural consistency in the amount of stress generated by these three variables 
B) role stress varied more by demographic factors than country or organizational factors 
C) role stress varied more by organizational factors than country or demographic factors 
D) role stress varied more by country than by demographic or organizational factors D

Question 4

The job strain model presented in your text suggests:

Accepted Answer

A) high job demands lead to a high-strain job 
B) low self-determination leads to a high-strain job 
C) an active job is associated with high strain 
D) that the combination of high job demand and restricted job decision latitude leads to a high-strain job 
A) high job demands lead to a high-strain job 
B) low self-determination leads to a high-strain job 
C) an active job is associated with high strain 
D) that the combination of high job demand and restricted job decision latitude leads to a high-strain job

Question 5

Individuals possessing a Type A personality:

Accepted Answer

A) are socially secure 
B) are less prone than Type B personalities to heart attacks 
C) may become aggressive, even somewhat hostile when faced with conflict and other work-related difficulties 
D) tend to be relatively calm in difficult situations 
A) are socially secure 
B) are less prone than Type B personalities to heart attacks 
C) may become aggressive, even somewhat hostile when faced with conflict and other work-related difficulties 
D) tend to be relatively calm in difficult situations

Question 6

An employee with a major sales presentation on Monday and a sick child at home Sunday night is likely to experience:

Accepted Answer

A) interrole conflict 
B) intrarole conflict 
C) person-role conflict 
D) role ambiguity 
A) interrole conflict 
B) intrarole conflict 
C) person-role conflict 
D) role ambiguity

Question 7

Match the following:
-Ego-Ideal

Accepted Answer

A) The embodiment of a person's perfect self. 
B) An equilibrium or steady state of bodily functioning. 
C) Adverse consequences of stress. 
D) The unconscious preparation to fight or flee. 
E) The view of one's self. 
A) The embodiment of a person's perfect self. 
B) An equilibrium or steady state of bodily functioning. 
C) Adverse consequences of stress. 
D) The unconscious preparation to fight or flee. 
E) The view of one's self.

Question 8

Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:

Accepted Answer

A) managing your response 
B) managing the stressor 
C) managing the set of role expectations such that there is a good person-situation fit 
D) managing the gap between your ego-ideal and real self-image 
A) managing your response 
B) managing the stressor 
C) managing the set of role expectations such that there is a good person-situation fit 
D) managing the gap between your ego-ideal and real self-image

Question 9

Counterdependence is a healthy, secure, interdependent pattern of behavior that is useful when facing stressful situations.

Accepted Answer

A) True 
 B)False

Question 10

JM Family Enterprises Inc.reflects an organization's efforts to actively prevent distress and enhance positive well being according to Real World feature 7.2. JM Family has emphasized which of the following?

Accepted Answer

A) the secondary prevention of time management 
B) the tertiary prevention of providing professional help 
C) the secondary prevention of physical exercise 
D) the primary prevention of positive thinking through training 
A) the secondary prevention of time management 
B) the tertiary prevention of providing professional help 
C) the secondary prevention of physical exercise 
D) the primary prevention of positive thinking through training

Question 11

Evaluative feedback is an aspect of a(n) _____ approach to stress prevention.

Accepted Answer

A) social support system 
B) focal role definition 
C) task specification 
D) uncertainty reduction 
A) social support system 
B) focal role definition 
C) task specification 
D) uncertainty reduction

Question 12

Match the following:
-Distress

Accepted Answer

A) The embodiment of a person's perfect self. 
B) An equilibrium or steady state of bodily functioning. 
C) Adverse consequences of stress. 
D) The unconscious preparation to fight or flee. 
E) The view of one's self. 
A) The embodiment of a person's perfect self. 
B) An equilibrium or steady state of bodily functioning. 
C) Adverse consequences of stress. 
D) The unconscious preparation to fight or flee. 
E) The view of one's self.

Question 13

Match the following:
-Overdependence

Accepted Answer

A) A healthy independent behavior pattern with the individual being able to develop supportive attachments to others. 
B) A personality resistant to distress. 
C) An unhealthy, insecure pattern of behavior that leads to separation from others. 
D) Coronary-prone behavior. 
E) An unhealthy, insecure pattern of behavior that leads to excessive attempts to achieve security through relationships with others. 
A) A healthy independent behavior pattern with the individual being able to develop supportive attachments to others. 
B) A personality resistant to distress. 
C) An unhealthy, insecure pattern of behavior that leads to separation from others. 
D) Coronary-prone behavior. 
E) An unhealthy, insecure pattern of behavior that leads to excessive attempts to achieve security through relationships with others.

Question 14

Work demands can be a major source of work stress. Researchers have categorized work stressors as "challenge" stressors or "hindrance" stressors. All of the following are "challenge" stressors except:

Accepted Answer

A) time pressure 
B) job responsibility 
C) amount of red tape required to get through to accomplish the job 
D) work quantity 
A) time pressure 
B) job responsibility 
C) amount of red tape required to get through to accomplish the job 
D) work quantity

Question 15

Benefits of eustress include all of the following except:

Accepted Answer

A) increased arousal 
B) bursts of physical strength 
C) cardiovascular efficiency 
D) overstimulation 
A) increased arousal 
B) bursts of physical strength 
C) cardiovascular efficiency 
D) overstimulation

Question 16

The study of fit between person (employee) and machine is:

Accepted Answer

A) performance appraisal 
B) job design 
C) operant conditioning 
D) ergonomics 
A) performance appraisal 
B) job design 
C) operant conditioning 
D) ergonomics

Question 17

Interrole conflict is caused by conflicting expectations related to a single role.

Accepted Answer

A) True 
 B)False

Question 18

Match the following:
-Interpersonal Demands

Accepted Answer

A) Uncertainty and lack of control. 
B) Strenuous activities and hazardous substances. 
C) Child and day care arrangements. 
D) Abrasive personalities and domineering leadership. 
E) Confused expectations coming from others. 
A) Uncertainty and lack of control. 
B) Strenuous activities and hazardous substances. 
C) Child and day care arrangements. 
D) Abrasive personalities and domineering leadership. 
E) Confused expectations coming from others.

Question 19

Groupon recognizes that talking to customers, building relationships, and maintaining those relationships are challenging and stressful but keys to the success of the business. Groupon employs a 300 person customer service department in Chicago and 700 additional customer service employees across the world. This is a big commitment and sends the clear message Groupon is managing customer service stress through:

Accepted Answer

A) self service technology 
B) personal relationships 
C) off shore call centers 
D) All of the above 
A) self service technology 
B) personal relationships 
C) off shore call centers 
D) All of the above

Question 20

Two of the most stressful demands people face at work are:

Accepted Answer

A) change and heavy workload 
B) lack of control and heavy workload 
C) change and lack of control 
D) change and lack of clear direction 
A) change and heavy workload 
B) lack of control and heavy workload 
C) change and lack of control 
D) change and lack of clear direction

An individual who is relatively good at transformational coping is/has:

A secondary prevention method of organizational stress is:

A recent study that examined the experiences of role conflict, role ambiguity, and role overload for middle managers across 21 nations revealed:

The job strain model presented in your text suggests:

Individuals possessing a Type A personality:

An employee with a major sales presentation on Monday and a sick child at home Sunday night is likely to experience:

Match the following: -Ego-Ideal

Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:

Counterdependence is a healthy, secure, interdependent pattern of behavior that is useful when facing stressful situations.

JM Family Enterprises Inc.reflects an organization's efforts to actively prevent distress and enhance positive well being according to Real World feature 7.2. JM Family has emphasized which of the following?

Evaluative feedback is an aspect of a(n) _____ approach to stress prevention.

Match the following: -Distress

Match the following: -Overdependence

Work demands can be a major source of work stress. Researchers have categorized work stressors as "challenge" stressors or "hindrance" stressors. All of the following are "challenge" stressors except:

Benefits of eustress include all of the following except:

The study of fit between person (employee) and machine is:

Interrole conflict is caused by conflicting expectations related to a single role.

Match the following: -Interpersonal Demands

Two of the most stressful demands people face at work are:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 7: Stress and Well-Being at Work

An individual who is relatively good at transformational coping is/has:

A secondary prevention method of organizational stress is:

A recent study that examined the experiences of role conflict, role ambiguity, and role overload for middle managers across 21 nations revealed:

The job strain model presented in your text suggests:

Individuals possessing a Type A personality:

An employee with a major sales presentation on Monday and a sick child at home Sunday night is likely to experience:

Match the following: -Ego-Ideal

Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:

Counterdependence is a healthy, secure, interdependent pattern of behavior that is useful when facing stressful situations.

JM Family Enterprises Inc.reflects an organization's efforts to actively prevent distress and enhance positive well being according to Real World feature 7.2. JM Family has emphasized which of the following?

Evaluative feedback is an aspect of a(n) _____ approach to stress prevention.

Match the following: -Distress

Match the following: -Overdependence

Work demands can be a major source of work stress. Researchers have categorized work stressors as "challenge" stressors or "hindrance" stressors. All of the following are "challenge" stressors except:

Benefits of eustress include all of the following except:

The study of fit between person (employee) and machine is:

Interrole conflict is caused by conflicting expectations related to a single role.

Match the following: -Interpersonal Demands

Two of the most stressful demands people face at work are:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters