Question 1

Match the following:
-Compromising

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together. 
A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together. D

Question 2

Match the following:
-Competing

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together. 
A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together. C

Question 3

When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

Accepted Answer

A) True 
 B)False  True

Question 4

Match the following:
-Negativism

Accepted Answer

A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem. 
A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem.

Question 5

Match the following:
-Intrapersonal

Accepted Answer

A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem. 
A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem.

Question 6

You are supervising two work crews that work in adjacent departments performing nearly the same task.You decide to create a competitive situation between them as a means of increasing productivity and performance.Hopefully, you realize that:

Accepted Answer

A) friendly competition does not have to be supervised 
B) this situation can only be positive 
C) conflict may emerge and hostile and aggressive behaviors may be disruptive 
D) functional conflict creates a negative climate 
A) friendly competition does not have to be supervised 
B) this situation can only be positive 
C) conflict may emerge and hostile and aggressive behaviors may be disruptive 
D) functional conflict creates a negative climate

Question 7

Disagreements over wages and working conditions between a union and an employer are usually resolved through:

Accepted Answer

A) strikes 
B) changing union leaders and management personnel 
C) negotiations 
D) expending resources and giving everybody what they want 
A) strikes 
B) changing union leaders and management personnel 
C) negotiations 
D) expending resources and giving everybody what they want

Question 8

EI and the ability to manage conflicts appears to hold across cultures.

Accepted Answer

A) True 
 B)False

Question 9

Two of your employees are having a disagreement over the scheduling of a production run.An appropriate way to resolve this conflict is:

Accepted Answer

A) change personnel 
B) change the structure 
C) expand resources 
D) confront or negotiate with the parties 
A) change personnel 
B) change the structure 
C) expand resources 
D) confront or negotiate with the parties

Question 10

You have a problem with your computer, so you call the company that made it.They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware.This is an example of:

Accepted Answer

A) interdependent forms of structural conflict 
B) goal differences 
C) jurisdictional ambiguities 
D) common resources 
A) interdependent forms of structural conflict 
B) goal differences 
C) jurisdictional ambiguities 
D) common resources

Question 11

Two machine operators disagree over the cause of an equipment breakdown.This conflict is based on differences in:

Accepted Answer

A) personalities 
B) perception 
C) emotions 
D) needs 
A) personalities 
B) perception 
C) emotions 
D) needs

Question 12

As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

Accepted Answer

A) the issue 
B) the parties involved 
C) the context of the conflict 
D) the presence of groupthink 
A) the issue 
B) the parties involved 
C) the context of the conflict 
D) the presence of groupthink

Question 13

The accommodating conflict management style is one where you are concerned that the other party's goals be met but relatively unconcerned with getting your own way. Research has shown that individuals will sometimes overestimate the importance of the relationship and focus too heavily on the overuse of accommodating at the expense of the actual outcomes. The overuse of accommodating has been shown to be more prevalent when:

Accepted Answer

A) two females are involved in the conflict 
B) two males are involved in the conflict 
C) one female and one male are involved in the conflict 
D) none of these or there was no difference between any of the groups 
A) two females are involved in the conflict 
B) two males are involved in the conflict 
C) one female and one male are involved in the conflict 
D) none of these or there was no difference between any of the groups

Question 14

Match the following:
-Win-Win Outcome

Accepted Answer

A) Delaying action or buying time rather than directly solving problem. 
B) An example of a neutral third party. 
C) Doing nothing. 
D) Both parties to a conflict gain. 
E) Labeling or discrediting an opponent. 
A) Delaying action or buying time rather than directly solving problem. 
B) An example of a neutral third party. 
C) Doing nothing. 
D) Both parties to a conflict gain. 
E) Labeling or discrediting an opponent.

Question 15

Match the following:
-Administrative Orbiting

Accepted Answer

A) Delaying action or buying time rather than directly solving problem. 
B) An example of a neutral third party. 
C) Doing nothing. 
D) Both parties to a conflict gain. 
E) Labeling or discrediting an opponent. 
A) Delaying action or buying time rather than directly solving problem. 
B) An example of a neutral third party. 
C) Doing nothing. 
D) Both parties to a conflict gain. 
E) Labeling or discrediting an opponent.

Question 16

Match the following:
-Avoiding

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together. 
A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together.

Question 17

To avoid dysfunctional conflicts in virtual teams, a manager should:

Accepted Answer

A) insure each individual has access to e-mail 
B) make sure each member of the virtual team understands the emotional side of e-mail messages and keep e-mails as neutral as possible 
C) insure virtual team members have team training 
D) make sure their tasks fit their methods of interacting 
A) insure each individual has access to e-mail 
B) make sure each member of the virtual team understands the emotional side of e-mail messages and keep e-mails as neutral as possible 
C) insure virtual team members have team training 
D) make sure their tasks fit their methods of interacting

Question 18

In a conflict situation, you should not compromise or accommodate when you are correct; rather, you should intensify efforts to compete.

Accepted Answer

A) True 
 B)False

Question 19

Recent research on conflicts that arise between cultures in their time orientation of values supports:

Accepted Answer

A) Russians have a long term orientation 
B) the U.S.and China have short term orientations 
C) the U.S.prefer values that focus on the past 
D) the Chinese have a long term orientation and focus on the future such as saving and persistence 
A) Russians have a long term orientation 
B) the U.S.and China have short term orientations 
C) the U.S.prefer values that focus on the past 
D) the Chinese have a long term orientation and focus on the future such as saving and persistence

Question 20

In your role as a department supervisor, you are confronted by a senior employee who claims that she should not have been passed over for a promotion.You don't have decision authority but can only recommend to the plant manager decisions concerning promotions.You listen to the employee's protest but inform her that there is nothing you can do and direct her to your supervisor and the human resource department.The technique you are using is:

Accepted Answer

A) character assassination 
B) administrative orbiting 
C) due process nonaction 
D) confrontation 
A) character assassination 
B) administrative orbiting 
C) due process nonaction 
D) confrontation

Match the following: -Compromising

Match the following: -Competing

When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

Match the following: -Negativism

Match the following: -Intrapersonal

You are supervising two work crews that work in adjacent departments performing nearly the same task.You decide to create a competitive situation between them as a means of increasing productivity and performance.Hopefully, you realize that:

Disagreements over wages and working conditions between a union and an employer are usually resolved through:

EI and the ability to manage conflicts appears to hold across cultures.

Two of your employees are having a disagreement over the scheduling of a production run.An appropriate way to resolve this conflict is:

You have a problem with your computer, so you call the company that made it.They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware.This is an example of:

Two machine operators disagree over the cause of an equipment breakdown.This conflict is based on differences in:

As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

Match the following: -Win-Win Outcome

Match the following: -Administrative Orbiting

Match the following: -Avoiding

To avoid dysfunctional conflicts in virtual teams, a manager should:

In a conflict situation, you should not compromise or accommodate when you are correct; rather, you should intensify efforts to compete.

Recent research on conflicts that arise between cultures in their time orientation of values supports:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

Match the following: -Compromising

Match the following: -Competing

When negotiators let emotion rather than cognition determine their actions, it is much less likely that conflict will be resolved.

Match the following: -Negativism

Match the following: -Intrapersonal

You are supervising two work crews that work in adjacent departments performing nearly the same task.You decide to create a competitive situation between them as a means of increasing productivity and performance.Hopefully, you realize that:

Disagreements over wages and working conditions between a union and an employer are usually resolved through:

EI and the ability to manage conflicts appears to hold across cultures.

Two of your employees are having a disagreement over the scheduling of a production run.An appropriate way to resolve this conflict is:

You have a problem with your computer, so you call the company that made it.They inform you that the problem is caused by software, so you call the software division and they tell you it's the hardware.This is an example of:

Two machine operators disagree over the cause of an equipment breakdown.This conflict is based on differences in:

As a manager, your ability to diagnose conflict as good or bad is contingent upon your looking at all of the following except:

Match the following: -Win-Win Outcome

Match the following: -Administrative Orbiting

Match the following: -Avoiding

To avoid dysfunctional conflicts in virtual teams, a manager should:

In a conflict situation, you should not compromise or accommodate when you are correct; rather, you should intensify efforts to compete.

Recent research on conflicts that arise between cultures in their time orientation of values supports:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters