Exam 13: Conflict and Negotiation

Suppose a manager receives counseling from her department head that she needs to socialize less with the nonmanagement employees.She also is told by her project manager that she needs to be a better team member, and that she can accomplish this by socializing more with the other nonmanagement team members.This is an example of:

Appealing to a higher authority or a neutral third party is an effective method for resolving conflicts.

One of the positive sides of intrapersonal conflicts is:

At a software company there is one person for databases, one for statistical packages, and another for expert systems.The structural cause for conflict between these individuals is:

The Real World feature of chapter 13.1 described the conflict that developed while Cynthia Stroum was Ambassador to Luxembourg. Her management style was described as hostile, intimidating, and aggressive. Communication was described as restrictive, job assignments were arbitrary and erratic. Which form of conflict best reflects this situation?

Estimates show that managers spend what percent of their time dealing with conflict?

A negotiation approach where each party seeks to maximize its resources is called:

Long lasting and difficult conflicts between individuals usually stem from differences in:

Match the following: -Character Assassination

Administrative orbiting and direct confrontation are very good (effective) conflict reduction techniques.

As a supervisor, you are not likely to be able to solve _____ conflict of others.

The conflict that occurs between a company and a union during a strike is:

EQ is defined as:

Which of the following is NOT a structural factor in causing conflict?

The positive view of conflict endorses the thought that emotional toxins can be reduced by compassionate leaders.

Match the following: -Identification

The tendency for an individual to make up for a bad relationship at home by spending more time at the office is considered what type of defense mechanism?

Which of the following defense mechanisms takes the form of aggressive behavior directed at someone else who is not the source of the conflict?

In research on styles of conflict management, the _____ style was least effective.

Tjosvold argues that well-managed conflict adds to an organization's innovation and productivity.Which of the following is NOT one of the four interrelated steps that is necessary in creating a conflict-positive organization?