Question 1

Which of the following is the best example of where you might find an intergenerational conflict?

Accepted Answer

A) Conflict between baseball's players' union and management 
B) Conflict over whether flexible employee benefit systems are needed 
C) Conflict over strategic decisions 
D) Conflict over work/home expectations 
A) Conflict between baseball's players' union and management 
B) Conflict over whether flexible employee benefit systems are needed 
C) Conflict over strategic decisions 
D) Conflict over work/home expectations

Question 2

Conflict that occurs between two or more individuals would be considered:

Accepted Answer

A) interpersonal conflict 
B) intrapersonal conflict 
C) intergroup conflict 
D) intragroup conflict 
A) interpersonal conflict 
B) intrapersonal conflict 
C) intergroup conflict 
D) intragroup conflict

Question 3

Match the following:
-Accommodating

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together. 
A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together.

Question 4

Groupthink would be an occasion when a manager may want to increase conflict.

Accepted Answer

A) True 
 B)False

Question 5

Match the following:
-Nonaction

Accepted Answer

A) Delaying action or buying time rather than directly solving problem. 
B) An example of a neutral third party. 
C) Doing nothing. 
D) Both parties to a conflict gain. 
E) Labeling or discrediting an opponent. 
A) Delaying action or buying time rather than directly solving problem. 
B) An example of a neutral third party. 
C) Doing nothing. 
D) Both parties to a conflict gain. 
E) Labeling or discrediting an opponent.

Question 6

Role ambiguity and jurisdiction ambiguity are the same except that the former refers to an individual and the latter to a group.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT a structural cause of conflict in organizations?

Accepted Answer

A) skills and abilities 
B) interdependence 
C) status inconsistencies 
D) goal differences 
A) skills and abilities 
B) interdependence 
C) status inconsistencies 
D) goal differences

Question 8

One way of classifying styles of conflict management is to examine the styles' cooperativeness and the styles':

Accepted Answer

A) assertiveness 
B) accommodation 
C) degree of competition 
D) degree of compromise 
A) assertiveness 
B) accommodation 
C) degree of competition 
D) degree of compromise

Question 9

Match the following:
-Fixation

Accepted Answer

A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem. 
A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem.

Question 10

Displacement can be a relatively aggressive defense mechanism in an interpersonal conflict situation; whereas, fixation is a very passive defense mechanism.

Accepted Answer

A) True 
 B)False

Question 11

Conflict that occurs between teams in an organization is referred to as:

Accepted Answer

A) intraorganizational conflict 
B) interorganizational conflict 
C) intergroup conflict 
D) interpersonal conflict 
A) intraorganizational conflict 
B) interorganizational conflict 
C) intergroup conflict 
D) interpersonal conflict

Question 12

The cooperative approach to conflict management leads to:

Accepted Answer

A) win-win solutions 
B) win-lose solutions 
C) lose-lose solutions 
D) more conflict 
A) win-win solutions 
B) win-lose solutions 
C) lose-lose solutions 
D) more conflict

Question 13

One occasion in which managers should work to stimulate conflict is when:

Accepted Answer

A) there has been a tendency to over use the devil's advocate perspective 
B) group members are highly cohesive 
C) there is only one source of conflict 
D) the group suffers from groupthink 
A) there has been a tendency to over use the devil's advocate perspective 
B) group members are highly cohesive 
C) there is only one source of conflict 
D) the group suffers from groupthink

Question 14

Conflict between groups can lead to increased cohesiveness within the group.

Accepted Answer

A) True 
 B)False

Question 15

Match the following:
-Intergroup Conflict

Accepted Answer

A) Conflict that is constructive and beneficial. 
B) Two or more persons, units, or organizations that are tightly interconnected. 
C) An unhealthy, potentially destructive disagreement between two or more persons. 
D) Two work units claiming the same job or having blurred lines of responsibility. 
E) Conflict between two groups. 
A) Conflict that is constructive and beneficial. 
B) Two or more persons, units, or organizations that are tightly interconnected. 
C) An unhealthy, potentially destructive disagreement between two or more persons. 
D) Two work units claiming the same job or having blurred lines of responsibility. 
E) Conflict between two groups.

Question 16

How can conflict be functional and positive?

Accepted Answer

Conflict stems from disagreements or dif

Question 17

Emotional intelligence relates positively to the ability to manage conflict.

Accepted Answer

A) True 
 B)False

Which of the following is the best example of where you might find an intergenerational conflict?

Conflict that occurs between two or more individuals would be considered:

Match the following: -Accommodating

Groupthink would be an occasion when a manager may want to increase conflict.

Match the following: -Nonaction

Role ambiguity and jurisdiction ambiguity are the same except that the former refers to an individual and the latter to a group.

Which of the following is NOT a structural cause of conflict in organizations?

One way of classifying styles of conflict management is to examine the styles' cooperativeness and the styles':

Match the following: -Fixation

Displacement can be a relatively aggressive defense mechanism in an interpersonal conflict situation; whereas, fixation is a very passive defense mechanism.

Conflict that occurs between teams in an organization is referred to as:

The cooperative approach to conflict management leads to:

One occasion in which managers should work to stimulate conflict is when:

Conflict between groups can lead to increased cohesiveness within the group.

Match the following: -Intergroup Conflict

How can conflict be functional and positive?

Emotional intelligence relates positively to the ability to manage conflict.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

Which of the following is the best example of where you might find an intergenerational conflict?

Conflict that occurs between two or more individuals would be considered:

Match the following: -Accommodating

Groupthink would be an occasion when a manager may want to increase conflict.

Match the following: -Nonaction

Role ambiguity and jurisdiction ambiguity are the same except that the former refers to an individual and the latter to a group.

Which of the following is NOT a structural cause of conflict in organizations?

One way of classifying styles of conflict management is to examine the styles' cooperativeness and the styles':

Match the following: -Fixation

Displacement can be a relatively aggressive defense mechanism in an interpersonal conflict situation; whereas, fixation is a very passive defense mechanism.

Conflict that occurs between teams in an organization is referred to as:

The cooperative approach to conflict management leads to:

One occasion in which managers should work to stimulate conflict is when:

Conflict between groups can lead to increased cohesiveness within the group.

Match the following: -Intergroup Conflict

How can conflict be functional and positive?

Emotional intelligence relates positively to the ability to manage conflict.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters