Question 1

American workers tend to be able to tolerate high levels of uncertainty and ambiguity.

Accepted Answer

A) True 
 B)False

Question 2

Conflict can be functional, or a positive force, in all of the following situations except:

Accepted Answer

A) when group and organizational cohesion is broken down 
B) when it stimulates creativity out of a friendly rivalry 
C) when it causes individuals or groups to better understand themselves and their contribution to the organization 
D) when it motivates people to change 
A) when group and organizational cohesion is broken down 
B) when it stimulates creativity out of a friendly rivalry 
C) when it causes individuals or groups to better understand themselves and their contribution to the organization 
D) when it motivates people to change

Question 3

When an intrapersonal conflict forces us to choose between right and right, the situation is called a:

Accepted Answer

A) moral dilemma 
B) defining moment 
C) test of character 
D) situation to avoid 
A) moral dilemma 
B) defining moment 
C) test of character 
D) situation to avoid

Question 4

An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

Accepted Answer

A) secrecy 
B) avoidance 
C) administrative orbiting 
D) nonaction 
A) secrecy 
B) avoidance 
C) administrative orbiting 
D) nonaction

Question 5

Causes of conflict can be found in characteristics of the organization and personal characteristics of those in the conflict.What personal and organizational factors are similar?

Accepted Answer

An organizational (or structural) factor

Question 6

Individualism means that people believe that the situation determines whether to put individual or the group first.

Accepted Answer

A) True 
 B)False

Question 7

Two departments in a university are engaged in a conflict because one had its budget cut.This is an example of conflict based on:

Accepted Answer

A) jurisdictional ambiguity 
B) interdependence 
C) authority relationships 
D) common resources 
A) jurisdictional ambiguity 
B) interdependence 
C) authority relationships 
D) common resources

Question 8

Middle managers frequently are caught in a power squeeze.This conflict takes the form of:

Accepted Answer

A) equal versus equal conflict 
B) high versus low conflict 
C) role conflict 
D) resource dependency conflict 
A) equal versus equal conflict 
B) high versus low conflict 
C) role conflict 
D) resource dependency conflict

Question 9

Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

Accepted Answer

A) collaborating 
B) avoiding 
C) accommodating 
D) compromising 
A) collaborating 
B) avoiding 
C) accommodating 
D) compromising

Question 10

Match the following:
-Functional Conflict

Accepted Answer

A) Conflict that is constructive and beneficial. 
B) Two or more persons, units, or organizations that are tightly interconnected. 
C) An unhealthy, potentially destructive disagreement between two or more persons. 
D) Two work units claiming the same job or having blurred lines of responsibility. 
E) Conflict between two groups. 
A) Conflict that is constructive and beneficial. 
B) Two or more persons, units, or organizations that are tightly interconnected. 
C) An unhealthy, potentially destructive disagreement between two or more persons. 
D) Two work units claiming the same job or having blurred lines of responsibility. 
E) Conflict between two groups.

Question 11

Escape from conflict by daydreaming is known as:

Accepted Answer

A) flight 
B) fantasy 
C) conversion 
D) displacement 
A) flight 
B) fantasy 
C) conversion 
D) displacement

Question 12

When contrasting American and Japanese business cultures, Americans tend to _____, whereas the Japanese prefer _____.

Accepted Answer

A) be long-term in orientation; short-term gains 
B) avoid uncertainty; ambiguity 
C) be individualistic; collectivism 
D) accept a high or great power distance; low power distance 
A) be long-term in orientation; short-term gains 
B) avoid uncertainty; ambiguity 
C) be individualistic; collectivism 
D) accept a high or great power distance; low power distance

Question 13

The power not only to control emotions but also to perceive them is termed:

Accepted Answer

A) self-awareness 
B) emotional intelligence 
C) disciplined empathy 
D) emotional perception 
A) self-awareness 
B) emotional intelligence 
C) disciplined empathy 
D) emotional perception

Question 14

The key to managing conflict in a multicultural workforce is:

Accepted Answer

A) to address the power distance issue 
B) the degree that a culture is more individualistic or collectivist 
C) to apply the appropriate resolution strategy 
D) understanding cultural differences and appreciating their value 
A) to address the power distance issue 
B) the degree that a culture is more individualistic or collectivist 
C) to apply the appropriate resolution strategy 
D) understanding cultural differences and appreciating their value

Question 15

Cross-cultural negotiations between Japanese and Americans can resemble a dance where one person is waltzing and the other is doing a samba.

Accepted Answer

A) True 
 B)False

Question 16

Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?

Accepted Answer

A) equal versus equal relationship 
B) high versus low relationship 
C) high versus middle versus low 
D) intergroup 
A) equal versus equal relationship 
B) high versus low relationship 
C) high versus middle versus low 
D) intergroup

Question 17

The competitive strategy in conflict management is founded on which assumption?

Accepted Answer

A) less than honest communication 
B) trust 
C) openness 
D) synergy 
A) less than honest communication 
B) trust 
C) openness 
D) synergy

Question 18

Match the following:
-Negativism

Accepted Answer

A) Enhancement of one's self esteem by patterning behavior after another's. 
B) Using active or passive resistance. 
C) Use of daydreams to escape reality. 
D) Physically escaping a conflict. 
E) Emotional conflicts that are expressed in physical symptoms. 
A) Enhancement of one's self esteem by patterning behavior after another's. 
B) Using active or passive resistance. 
C) Use of daydreams to escape reality. 
D) Physically escaping a conflict. 
E) Emotional conflicts that are expressed in physical symptoms.

Question 19

Match the following:
-Collaborating

Accepted Answer

A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together. 
A) Deliberate decision to take no action in resolving a conflict. 
B) Concerned about another person's goals more than your own so you give in to or assist the other person. 
C) You continue to pursue your goal despite the objection of someone else and the correctness of his/her position. 
D) Both parties to a conflict move toward each other. 
E) The disputing parties recognize that it is in their best interest to work together.

Question 20

What are the structural factors that cause conflict in an organization?

Accepted Answer

Unclear or competing goals, insufficient

American workers tend to be able to tolerate high levels of uncertainty and ambiguity.

Conflict can be functional, or a positive force, in all of the following situations except:

When an intrapersonal conflict forces us to choose between right and right, the situation is called a:

An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

Causes of conflict can be found in characteristics of the organization and personal characteristics of those in the conflict.What personal and organizational factors are similar?

Individualism means that people believe that the situation determines whether to put individual or the group first.

Two departments in a university are engaged in a conflict because one had its budget cut.This is an example of conflict based on:

Middle managers frequently are caught in a power squeeze.This conflict takes the form of:

Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

Match the following: -Functional Conflict

Escape from conflict by daydreaming is known as:

When contrasting American and Japanese business cultures, Americans tend to _, whereas the Japanese prefer _.

The power not only to control emotions but also to perceive them is termed:

The key to managing conflict in a multicultural workforce is:

Cross-cultural negotiations between Japanese and Americans can resemble a dance where one person is waltzing and the other is doing a samba.

Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?

The competitive strategy in conflict management is founded on which assumption?

Match the following: -Negativism

Match the following: -Collaborating

What are the structural factors that cause conflict in an organization?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

American workers tend to be able to tolerate high levels of uncertainty and ambiguity.

Conflict can be functional, or a positive force, in all of the following situations except:

When an intrapersonal conflict forces us to choose between right and right, the situation is called a:

An ineffective technique for dealing with conflict where a delaying action is used to buy time is referred to as:

Causes of conflict can be found in characteristics of the organization and personal characteristics of those in the conflict.What personal and organizational factors are similar?

Individualism means that people believe that the situation determines whether to put individual or the group first.

Two departments in a university are engaged in a conflict because one had its budget cut.This is an example of conflict based on:

Middle managers frequently are caught in a power squeeze.This conflict takes the form of:

Which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding?

Match the following: -Functional Conflict

Escape from conflict by daydreaming is known as:

When contrasting American and Japanese business cultures, Americans tend to _____, whereas the Japanese prefer _____.

The power not only to control emotions but also to perceive them is termed:

The key to managing conflict in a multicultural workforce is:

Cross-cultural negotiations between Japanese and Americans can resemble a dance where one person is waltzing and the other is doing a samba.

Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?

The competitive strategy in conflict management is founded on which assumption?

Match the following: -Negativism

Match the following: -Collaborating

What are the structural factors that cause conflict in an organization?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

When contrasting American and Japanese business cultures, Americans tend to _, whereas the Japanese prefer _.