Question 1

The high versus middle versus low power relationship illustrates the conflict felt by middle managers.

Accepted Answer

A) True 
 B)False

Question 2

A key to recognizing functional conflict is that it is often cognitive in origin.

Accepted Answer

A) True 
 B)False

Question 3

Match the following:
-Conversion

Accepted Answer

A) Enhancement of one's self esteem by patterning behavior after another's. 
B) Using active or passive resistance. 
C) Use of daydreams to escape reality. 
D) Physically escaping a conflict. 
E) Emotional conflicts that are expressed in physical symptoms. 
A) Enhancement of one's self esteem by patterning behavior after another's. 
B) Using active or passive resistance. 
C) Use of daydreams to escape reality. 
D) Physically escaping a conflict. 
E) Emotional conflicts that are expressed in physical symptoms.

Question 4

All of the following are negative conflict diagnostic questions except:

Accepted Answer

A) Is energy being diverted from goal achievement? 
B) Is the outcome likely to be negative for the organization? 
C) Are the parties hostile toward each other? 
D) Do the potential losses exceed any potential benefits? 
A) Is energy being diverted from goal achievement? 
B) Is the outcome likely to be negative for the organization? 
C) Are the parties hostile toward each other? 
D) Do the potential losses exceed any potential benefits?

Question 5

Match the following:
-Fantasy

Accepted Answer

A) Enhancement of one's self esteem by patterning behavior after another's. 
B) Using active or passive resistance. 
C) Use of daydreams to escape reality. 
D) Physically escaping a conflict. 
E) Emotional conflicts that are expressed in physical symptoms. 
A) Enhancement of one's self esteem by patterning behavior after another's. 
B) Using active or passive resistance. 
C) Use of daydreams to escape reality. 
D) Physically escaping a conflict. 
E) Emotional conflicts that are expressed in physical symptoms.

Question 6

Conflict involves disagreement between two or more parties because of:

Accepted Answer

A) mutual interest 
B) incompatible goals 
C) resource dependency 
D) goal congruence 
A) mutual interest 
B) incompatible goals 
C) resource dependency 
D) goal congruence

Question 7

Match the following:
-Rationalization

Accepted Answer

A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem. 
A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem.

Question 8

Which approach to conflict management would be most appropriate for a culture that values collectivism?

Accepted Answer

A) competing 
B) avoiding 
C) accommodating 
D) collaboration 
A) competing 
B) avoiding 
C) accommodating 
D) collaboration

Question 9

Match the following:
-Interdependence

Accepted Answer

A) Conflict that is constructive and beneficial. 
B) Two or more persons, units, or organizations that are tightly interconnected. 
C) An unhealthy, potentially destructive disagreement between two or more persons. 
D) Two work units claiming the same job or having blurred lines of responsibility. 
E) Conflict between two groups. 
A) Conflict that is constructive and beneficial. 
B) Two or more persons, units, or organizations that are tightly interconnected. 
C) An unhealthy, potentially destructive disagreement between two or more persons. 
D) Two work units claiming the same job or having blurred lines of responsibility. 
E) Conflict between two groups.

Question 10

All of the following are steps involved in creating a conflict-positive organization except:

Accepted Answer

A) reduce risks 
B) value diversity and confront differences 
C) take stock to reward success and learn from mistakes 
D) empower employees to feel confident and skillful 
A) reduce risks 
B) value diversity and confront differences 
C) take stock to reward success and learn from mistakes 
D) empower employees to feel confident and skillful

Question 11

The mechanisms used by individuals to make the best of a conflict situation are considered:

Accepted Answer

A) aggressive mechanisms 
B) cooperative mechanisms 
C) compromise mechanisms 
D) withdrawal mechanisms 
A) aggressive mechanisms 
B) cooperative mechanisms 
C) compromise mechanisms 
D) withdrawal mechanisms

Question 12

A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:

Accepted Answer

A) negativism 
B) rationalization 
C) displacement 
D) fixation 
A) negativism 
B) rationalization 
C) displacement 
D) fixation

Question 13

Chinese culture values:

Accepted Answer

A) uncertainty 
B) low power distance 
C) the long term 
D) individualism 
A) uncertainty 
B) low power distance 
C) the long term 
D) individualism

Question 14

Two techniques that are effective in managing intrapersonal conflict include:

Accepted Answer

A) role analysis and personal/organizational value clarification 
B) taking a personality inventory and identifying your natural conflict resolution style 
C) role analysis and personality inventory identification 
D) personal/organizational value clarification and identification of natural conflict resolution style 
A) role analysis and personal/organizational value clarification 
B) taking a personality inventory and identifying your natural conflict resolution style 
C) role analysis and personality inventory identification 
D) personal/organizational value clarification and identification of natural conflict resolution style

Question 15

According to the discussion of conflict offered in the text, conflict cannot be:

Accepted Answer

A) managed 
B) prevented 
C) dysfunctional 
D) functional 
A) managed 
B) prevented 
C) dysfunctional 
D) functional

Question 16

Work units that are highly interdependent may be more prone to interunit conflict than two independent departments.

Accepted Answer

A) True 
 B)False

Question 17

Conflict that occurs between two or more organizations is considered:

Accepted Answer

A) intraorganizational conflict 
B) interorganizational conflict 
C) intergroup conflict 
D) interpersonal conflict 
A) intraorganizational conflict 
B) interorganizational conflict 
C) intergroup conflict 
D) interpersonal conflict

Question 18

Match the following:
-Flight

Accepted Answer

A) Enhancement of one's self esteem by patterning behavior after another's. 
B) Using active or passive resistance. 
C) Use of daydreams to escape reality. 
D) Physically escaping a conflict. 
E) Emotional conflicts that are expressed in physical symptoms. 
A) Enhancement of one's self esteem by patterning behavior after another's. 
B) Using active or passive resistance. 
C) Use of daydreams to escape reality. 
D) Physically escaping a conflict. 
E) Emotional conflicts that are expressed in physical symptoms.

Question 19

Match the following:
-Displacement

Accepted Answer

A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem. 
A) Person-role conflict is an example of this type of conflict. 
B) Offering an alternative explanation for the actual reason for failure. 
C) Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem. 
D) Redirecting one's grief onto someone else. 
E) A defense mechanism in which a person responds with pessimism to any attempt at solving the problem.

Question 20

When a child gets sick at school, the parent often must leave work to care for the child.This would be an example of:

Accepted Answer

A) interrole conflict 
B) intrarole conflict 
C) interpersonal conflict 
D) person-role conflict 
A) interrole conflict 
B) intrarole conflict 
C) interpersonal conflict 
D) person-role conflict

The high versus middle versus low power relationship illustrates the conflict felt by middle managers.

A key to recognizing functional conflict is that it is often cognitive in origin.

Match the following: -Conversion

All of the following are negative conflict diagnostic questions except:

Match the following: -Fantasy

Conflict involves disagreement between two or more parties because of:

Match the following: -Rationalization

Which approach to conflict management would be most appropriate for a culture that values collectivism?

Match the following: -Interdependence

All of the following are steps involved in creating a conflict-positive organization except:

The mechanisms used by individuals to make the best of a conflict situation are considered:

A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:

Chinese culture values:

Two techniques that are effective in managing intrapersonal conflict include:

According to the discussion of conflict offered in the text, conflict cannot be:

Work units that are highly interdependent may be more prone to interunit conflict than two independent departments.

Conflict that occurs between two or more organizations is considered:

Match the following: -Flight

Match the following: -Displacement

When a child gets sick at school, the parent often must leave work to care for the child.This would be an example of:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

The high versus middle versus low power relationship illustrates the conflict felt by middle managers.

A key to recognizing functional conflict is that it is often cognitive in origin.

Match the following: -Conversion

All of the following are negative conflict diagnostic questions except:

Match the following: -Fantasy

Conflict involves disagreement between two or more parties because of:

Match the following: -Rationalization

Which approach to conflict management would be most appropriate for a culture that values collectivism?

Match the following: -Interdependence

All of the following are steps involved in creating a conflict-positive organization except:

The mechanisms used by individuals to make the best of a conflict situation are considered:

A defense mechanism in which an individual continues dysfunctional behavior that will clearly not solve a conflict is known as:

Chinese culture values:

Two techniques that are effective in managing intrapersonal conflict include:

According to the discussion of conflict offered in the text, conflict cannot be:

Work units that are highly interdependent may be more prone to interunit conflict than two independent departments.

Conflict that occurs between two or more organizations is considered:

Match the following: -Flight

Match the following: -Displacement

When a child gets sick at school, the parent often must leave work to care for the child.This would be an example of:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters