Exam 8: Communication

The balance between head and heart is achieved when a person displays positive emotional competence and is able to have a healthy internal conversation between his or her thoughts and feelings.

An important method for determining if a message has been received and understood is to solicit and examine feedback.

Match the following: -Information

Information overload for employees or a lack of sufficient information for performance and task accomplishment can result from:

Match the following: -Defensive Communication

Seating arrangements and dynamics can be examined in a/an _____ study.

Match the following: -Affirmation

Larry Ellison, CEO of Oracle, is well known for a communication style that is characterized as:

How do communication technologies affect behavior?

You are chairing quality circle meetings with your employees and want to maximize opportunities for all to speak and contribute.The seating arrangement and table shape to accomplish this should be:

Providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one of the purposes of:

Studies have shown that using computer-mediated communication tends to result in an increase in:

The use of new technologies encourages doing more than one thing at a time.

Match the following: -Kinesics

To facilitate direct and open communication, which of the following seating arrangements would be most appropriate?

Relative to face to face interaction, people who communicate via e-mail are more cooperative and feel less justified in being non-cooperative.

Anti social behavior in the form of incivility can be acceptable under the right circumstances and in the right context.

If your boss spoke with you about a significant production problem within his/her areas of the plant, you would avoid:

Social swearing and annoyance swearing are basically the same form of uncivil behavior.

Match the following: -Scapegoating