Question 1

Peoples' confidence in their ability to decode nonverbal communication is greater than their accuracy in doing so.

Accepted Answer

A) True 
 B)False

Question 2

One-way communication in contrast to two-way communication:

Accepted Answer

A) is especially more accurate for complex tasks 
B) solicits interaction 
C) allows for reflective listening 
D) is faster 
A) is especially more accurate for complex tasks 
B) solicits interaction 
C) allows for reflective listening 
D) is faster

Question 3

Match the following:
-Decoding

Accepted Answer

A) Study of body movements, including posture. 
B) Speech variations, such as tone, tempo, pitch, and others. 
C) Extracting the message from the medium or channel. 
D) An example of nonverbal communication. 
E) Excessive information. 
A) Study of body movements, including posture. 
B) Speech variations, such as tone, tempo, pitch, and others. 
C) Extracting the message from the medium or channel. 
D) An example of nonverbal communication. 
E) Excessive information.

Question 4

An effective method to reduce or overcome barriers to communication due to gender differences is to:

Accepted Answer

A) frequently use metaphors 
B) attempt to use more technical terms with precise meanings 
C) seek clarification of the meaning 
D) use face-to-face communication 
A) frequently use metaphors 
B) attempt to use more technical terms with precise meanings 
C) seek clarification of the meaning 
D) use face-to-face communication

Question 5

Computer-aided communications systems (e-mail, intranet for example) encourage all of the following except:

Accepted Answer

A) flaming or rude communication 
B) increasing speed of group decision making 
C) overloading of information 
D) significant disparities in participation levels of persons within the group 
A) flaming or rude communication 
B) increasing speed of group decision making 
C) overloading of information 
D) significant disparities in participation levels of persons within the group

Question 6

How can you be a reflective (or better) listener in the classroom?

Accepted Answer

The student can be a better listener by

Question 7

In nonverbal communication, the study of body movements, including posture, is known as:

Accepted Answer

A) kinesics 
B) proxemics 
C) paralanguage 
D) posturics 
A) kinesics 
B) proxemics 
C) paralanguage 
D) posturics

Question 8

Richness in a communication message refers to:

Accepted Answer

A) the amount of data that can be sent via the type of communication medium 
B) the amount of feeling that is communicated with the message 
C) the amount of analyzable elements of a message 
D) the ability of the medium to convey the meaning 
A) the amount of data that can be sent via the type of communication medium 
B) the amount of feeling that is communicated with the message 
C) the amount of analyzable elements of a message 
D) the ability of the medium to convey the meaning

Question 9

Personal integrity in positive, healthy communication is achieved through:

Accepted Answer

A) morality 
B) leadership 
C) ethics 
D) emotional competence 
A) morality 
B) leadership 
C) ethics 
D) emotional competence

Question 10

Incivility is becoming an increasingly common organizational phenomenon in the US, Europe, and around the world.

Accepted Answer

A) True 
 B)False

Question 11

Nonverbal communication can be utilized in which of the following communication situations?

Accepted Answer

A) committee meeting 
B) e-mail 
C) voice mail 
D) telephone call 
A) committee meeting 
B) e-mail 
C) voice mail 
D) telephone call

Question 12

Which of the following is NOT considered a result or outcome of defensive communication?

Accepted Answer

A) assertive but accurate message sending 
B) increased nonwork time 
C) retaliation 
D) aggression and abuse 
A) assertive but accurate message sending 
B) increased nonwork time 
C) retaliation 
D) aggression and abuse

Question 13

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as:

Accepted Answer

A) scapegoating 
B) dominant defensiveness 
C) a defensive tactic 
D) a power play 
A) scapegoating 
B) dominant defensiveness 
C) a defensive tactic 
D) a power play

Question 14

The absence of heartfelt communication in human relationships leads to loneliness and social isolation and is known as communicative disease.

Accepted Answer

A) True 
 B)False

Question 15

Polyphasic activity is known as:

Accepted Answer

A) the study of space in nonverbal communication 
B) the study of seating arrangements 
C) limiting your activity to only one at a time 
D) doing more than one thing at time 
A) the study of space in nonverbal communication 
B) the study of seating arrangements 
C) limiting your activity to only one at a time 
D) doing more than one thing at time

Question 16

Identify the elements of the communication model and provide an example of each.

Accepted Answer

The basic elements are sender, receiver,

Question 17

A defensive tactic where an individual attempts to manipulate and control others is:

Accepted Answer

A) a put-down 
B) a power play 
C) labeling 
D) raising doubts 
A) a put-down 
B) a power play 
C) labeling 
D) raising doubts

Question 18

The use of new information technologies reduces status differences as a barrier to communication because:

Accepted Answer

A) of its impersonal nature 
B) it increases polyphasic behavior 
C) of the opportunity for immediate feedback 
D) it encourages the formation of nonhierarchical working relationships 
A) of its impersonal nature 
B) it increases polyphasic behavior 
C) of the opportunity for immediate feedback 
D) it encourages the formation of nonhierarchical working relationships

Question 19

Defensive communication can lead to:

Accepted Answer

A) a productive work environment 
B) successful problem solving 
C) strained working relationships 
D) task efficiency 
A) a productive work environment 
B) successful problem solving 
C) strained working relationships 
D) task efficiency

Question 20

A communication medium that is moderate in both information richness and data capacity is:

Accepted Answer

A) the telephone 
B) electronic mail 
C) face-to-face discussion 
D) formal numeric report 
A) the telephone 
B) electronic mail 
C) face-to-face discussion 
D) formal numeric report

Peoples' confidence in their ability to decode nonverbal communication is greater than their accuracy in doing so.

One-way communication in contrast to two-way communication:

Match the following: -Decoding

An effective method to reduce or overcome barriers to communication due to gender differences is to:

Computer-aided communications systems (e-mail, intranet for example) encourage all of the following except:

How can you be a reflective (or better) listener in the classroom?

In nonverbal communication, the study of body movements, including posture, is known as:

Richness in a communication message refers to:

Personal integrity in positive, healthy communication is achieved through:

Incivility is becoming an increasingly common organizational phenomenon in the US, Europe, and around the world.

Nonverbal communication can be utilized in which of the following communication situations?

Which of the following is NOT considered a result or outcome of defensive communication?

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as:

The absence of heartfelt communication in human relationships leads to loneliness and social isolation and is known as communicative disease.

Polyphasic activity is known as:

Identify the elements of the communication model and provide an example of each.

A defensive tactic where an individual attempts to manipulate and control others is:

The use of new information technologies reduces status differences as a barrier to communication because:

Defensive communication can lead to:

A communication medium that is moderate in both information richness and data capacity is:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 8: Communication

Peoples' confidence in their ability to decode nonverbal communication is greater than their accuracy in doing so.

One-way communication in contrast to two-way communication:

Match the following: -Decoding

An effective method to reduce or overcome barriers to communication due to gender differences is to:

Computer-aided communications systems (e-mail, intranet for example) encourage all of the following except:

How can you be a reflective (or better) listener in the classroom?

In nonverbal communication, the study of body movements, including posture, is known as:

Richness in a communication message refers to:

Personal integrity in positive, healthy communication is achieved through:

Incivility is becoming an increasingly common organizational phenomenon in the US, Europe, and around the world.

Nonverbal communication can be utilized in which of the following communication situations?

Which of the following is NOT considered a result or outcome of defensive communication?

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as:

The absence of heartfelt communication in human relationships leads to loneliness and social isolation and is known as communicative disease.

Polyphasic activity is known as:

Identify the elements of the communication model and provide an example of each.

A defensive tactic where an individual attempts to manipulate and control others is:

The use of new information technologies reduces status differences as a barrier to communication because:

Defensive communication can lead to:

A communication medium that is moderate in both information richness and data capacity is:

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters