Question 1

When the final interview is completed,what should the HR manager NOT do?

Accepted Answer

A)  Offer the interviewee the job. 
B)  Compare notes with the others involved. 
C)  Check references. 
D)  Discuss impressions with others involved. 
A)  Offer the interviewee the job. 
B)  Compare notes with the others involved. 
C)  Check references. 
D)  Discuss impressions with others involved.

Question 2

Match the following manuals with the content that can be found in them.

-HIPAA compliance

Accepted Answer

A) policy manual 
B) procedures manual 
A) policy manual 
B) procedures manual

Question 3

Match the following manuals with the content that can be found in them.

-safety issues

Accepted Answer

A) policy manual 
B) procedures manual 
A) policy manual 
B) procedures manual

Question 4

Having written policies means not having to determine a policy on a case-by-case basis.

Accepted Answer

A) True 
 B)False

Question 5

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Encourage monthly continuing education programs.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education

Question 6

"Why did you leave your last job?" is a general question common in interviews.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following would the human resources manager most likely NOT look for when reviewing résumés?

Accepted Answer

A)  Supplemental education received 
B)  Training related to the position 
C)  Unexplained gaps in employment 
D)  Age, sex, and race of applicant 
A)  Supplemental education received 
B)  Training related to the position 
C)  Unexplained gaps in employment 
D)  Age, sex, and race of applicant

Question 8

Which of the following is the most appropriate action when performing interviews?

Accepted Answer

A)  Discuss specific salaries. 
B)  Wait until the second interview before discussing a specific salary. 
C)  Make a job offer as soon as you like a candidate, even if there are more applicants scheduled. 
D)  Schedule interviews back to back. 
A)  Discuss specific salaries. 
B)  Wait until the second interview before discussing a specific salary. 
C)  Make a job offer as soon as you like a candidate, even if there are more applicants scheduled. 
D)  Schedule interviews back to back.

Question 9

The Civil Rights Act of which of the following years prevents employers from discriminating against individuals on the basis of race,color,religion,sex,age,or national origin?

Accepted Answer

A)  1977 
B)  1967 
C)  1964 
D)  1974 
A)  1977 
B)  1967 
C)  1964 
D)  1974

Question 10

Match the following manuals with the content that can be found in them.

-mission statement

Accepted Answer

A) policy manual 
B) procedures manual 
A) policy manual 
B) procedures manual

Question 11

What should one NOT look for when evaluating a candidate's résumé?

Accepted Answer

A)  Education 
B)  Good "fit" for the job 
C)  Errors 
D)  Religious background 
A)  Education 
B)  Good "fit" for the job 
C)  Errors 
D)  Religious background

Question 12

Which of the following may NOT be an effective tool for recruiting?

Accepted Answer

A)  Facebook 
B)  LinkedIn 
C)  Networking 
D)  Newspaper advertisements 
A)  Facebook 
B)  LinkedIn 
C)  Networking 
D)  Newspaper advertisements

Question 13

Which of the following is NOT a task of the human resources manager?

Accepted Answer

A)  Creating office policy manuals 
B)  Hiring and recruiting personnel 
C)  Interpreting legal regulations 
D)  Providing employee training 
A)  Creating office policy manuals 
B)  Hiring and recruiting personnel 
C)  Interpreting legal regulations 
D)  Providing employee training

Question 14

When is NOT the best time to offer employee training?

Accepted Answer

A)  During a lunch period 
B)  After the office opens for the day 
C)  Before the office opens for the day 
D)  After the office closes for the day 
A)  During a lunch period 
B)  After the office opens for the day 
C)  Before the office opens for the day 
D)  After the office closes for the day

Question 15

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Provide an in-house demonstration on new office equipment.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education

Question 16

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Conduct an exit interview.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education

Question 17

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Encourage participation by paying employees for time.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education

Question 18

Which of the following statements is NOT true regarding the objective of a smoking policy?

Accepted Answer

A)  Promotes health 
B)  Sets an example for patients 
C)  Covers staff only 
D)  Encourages employee morale and productivity 
A)  Promotes health 
B)  Sets an example for patients 
C)  Covers staff only 
D)  Encourages employee morale and productivity

Question 19

Match the following manuals with the content that can be found in them.

-emergency protocol

Accepted Answer

A) policy manual 
B) procedures manual 
A) policy manual 
B) procedures manual

Question 20

To verify that all employees are authorized to work,employers are required by law to have the job candidate complete an eligibility verification (I-9)form.

Accepted Answer

A) True 
 B)False

Exam 23: The Medical Assistant As Human Resources Manager

When the final interview is completed,what should the HR manager NOT do?

Match the following manuals with the content that can be found in them. -HIPAA compliance

Match the following manuals with the content that can be found in them. -safety issues

Having written policies means not having to determine a policy on a case-by-case basis.

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Encourage monthly continuing education programs.

"Why did you leave your last job?" is a general question common in interviews.

Which of the following would the human resources manager most likely NOT look for when reviewing résumés?

Which of the following is the most appropriate action when performing interviews?

The Civil Rights Act of which of the following years prevents employers from discriminating against individuals on the basis of race,color,religion,sex,age,or national origin?

Match the following manuals with the content that can be found in them. -mission statement

What should one NOT look for when evaluating a candidate's résumé?

Which of the following may NOT be an effective tool for recruiting?

Which of the following is NOT a task of the human resources manager?

When is NOT the best time to offer employee training?

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Provide an in-house demonstration on new office equipment.

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Conduct an exit interview.

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Encourage participation by paying employees for time.

Which of the following statements is NOT true regarding the objective of a smoking policy?

Match the following manuals with the content that can be found in them. -emergency protocol

To verify that all employees are authorized to work,employers are required by law to have the job candidate complete an eligibility verification (I-9)form.

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters