Question 1

Which of the following best describes the order of occurrence in the GAS theory of adaptation?

Accepted Answer

A)  Fight or flight, alarm, return to normal, exhaustion 
B)  Exhaustion, alarm, fight or flight, return to normal 
C)  Alarm, fight or flight, exhaustion, return to normal 
D)  Alarm, fight or flight, return to normal, exhaustion 
A)  Fight or flight, alarm, return to normal, exhaustion 
B)  Exhaustion, alarm, fight or flight, return to normal 
C)  Alarm, fight or flight, exhaustion, return to normal 
D)  Alarm, fight or flight, return to normal, exhaustion C

Question 2

Which of these traits are least likely to make a person vulnerable to burnout?

Accepted Answer

A)  Poor social support networks 
B)  Perfectionist 
C)  Planner 
D)  Poorly nourishment 
A)  Poor social support networks 
B)  Perfectionist 
C)  Planner 
D)  Poorly nourishment C

Question 3

Which of the following is a cause of long-term stress?

Accepted Answer

A)  Environment 
B)  Powerlessness 
C)  Management style 
D)  All of the above 
A)  Environment 
B)  Powerlessness 
C)  Management style 
D)  All of the above D

Question 4

MATCHING
Identify each statement as a long-term goal or a short-term goal.

-Become proficient in all back office clinical skills during the first year of employment.

Accepted Answer

A) long-term goal 
B) short-term goal 
A) long-term goal 
B) short-term goal

Question 5

Which of the following best describes a positive way to help cope with stress in the workplace?

Accepted Answer

A)  Play loud music all day. 
B)  Encourage employees to work through lunch. 
C)  Decorate the office with bright, vivid colors. 
D)  Instead of working through lunch to solve problems, take a break. 
A)  Play loud music all day. 
B)  Encourage employees to work through lunch. 
C)  Decorate the office with bright, vivid colors. 
D)  Instead of working through lunch to solve problems, take a break.

Question 6

MATCHING
Identify each statement as a long-term goal or a short-term goal.

-Focus on office management during the third year of employment.

Accepted Answer

A) long-term goal 
B) short-term goal 
A) long-term goal 
B) short-term goal

Question 7

Which of the following is NOT associated with the body's psychological response to stress?

Accepted Answer

A)  Anxiety 
B)  Depression 
C)  Immune system disorders 
D)  Eating problems 
A)  Anxiety 
B)  Depression 
C)  Immune system disorders 
D)  Eating problems

Question 8

MATCHING
Identify each statement as a long-term goal or a short-term goal.

-Evaluate progress on a regular basis and identify areas that need improvement.

Accepted Answer

A) long-term goal 
B) short-term goal 
A) long-term goal 
B) short-term goal

Question 9

MATCHING
Identify each statement as a long-term goal or a short-term goal.

-Practice accuracy and proficiency when performing tasks and skills.

Accepted Answer

A) long-term goal 
B) short-term goal 
A) long-term goal 
B) short-term goal

Question 10

The three categories that stressors can be divided into do not include which of the following?

Accepted Answer

A)  Pressure 
B)  Confrontation 
C)  Conflicts 
D)  Frustrations 
A)  Pressure 
B)  Confrontation 
C)  Conflicts 
D)  Frustrations

Question 11

What is a danger of the honeymoon stage?

Accepted Answer

A)  Depression 
B)  Pulled in too many directions 
C)  Fatigue 
D)  Unrealistic expectations 
A)  Depression 
B)  Pulled in too many directions 
C)  Fatigue 
D)  Unrealistic expectations

Question 12

How many stages are associated with burnout?

Accepted Answer

A)  Two 
B)  Five 
C)  Three 
D)  Four 
A)  Two 
B)  Five 
C)  Three 
D)  Four

Question 13

MATCHING
Identify each statement as a long-term goal or a short-term goal.

-Add front office administrative tasks and skills to the routine during second year of employment.

Accepted Answer

A) long-term goal 
B) short-term goal 
A) long-term goal 
B) short-term goal

Question 14

Which of the following best describes the fight or flight stage of the GAS theory?

Accepted Answer

A)  The body becomes exhausted by its reaction to stress. 
B)  The sympathetic nervous system prepares the body. 
C)  The parasympathetic nervous system is activated. 
D)  The body begins to perceive and be aware of stress. 
A)  The body becomes exhausted by its reaction to stress. 
B)  The sympathetic nervous system prepares the body. 
C)  The parasympathetic nervous system is activated. 
D)  The body begins to perceive and be aware of stress.

Question 15

Which of the following is NOT one of the characteristics associated with burnout?

Accepted Answer

A)  Role conflict 
B)  Role ambiguity 
C)  Role frustration 
D)  Role overload 
A)  Role conflict 
B)  Role ambiguity 
C)  Role frustration 
D)  Role overload

Question 16

Which of the following is an example of episodic stress?

Accepted Answer

A)  Long-term unemployment 
B)  Dysfunctional relationships 
C)  Needlessly worrying 
D)  Chronic illness 
A)  Long-term unemployment 
B)  Dysfunctional relationships 
C)  Needlessly worrying 
D)  Chronic illness

Question 17

Which of the following best describes a technique to prevent stress in the workplace?

Accepted Answer

A)  Use color to create a bright, busy atmosphere. 
B)  Close the office, but answer the telephone during lunch. 
C)  Play loud music. 
D)  Know your limits and be aware of your body's needs. 
A)  Use color to create a bright, busy atmosphere. 
B)  Close the office, but answer the telephone during lunch. 
C)  Play loud music. 
D)  Know your limits and be aware of your body's needs.

Question 18

MATCHING
Identify each statement as a long-term goal or a short-term goal.

-Enroll in office management classes.

Accepted Answer

A) long-term goal 
B) short-term goal 
A) long-term goal 
B) short-term goal

Question 19

Which of the following is NOT an advantage of short-duration stress?

Accepted Answer

A)  Accomplishing tasks within maximum time limits 
B)  Helping to focus on details 
C)  Helping to achieve difficult goals 
D)  Assisting to perform at best levels 
A)  Accomplishing tasks within maximum time limits 
B)  Helping to focus on details 
C)  Helping to achieve difficult goals 
D)  Assisting to perform at best levels

Question 20

Which of the following best describes how to achieve long-range goals?

Accepted Answer

A)  Set them to be accomplished in less than a year. 
B)  Do not adjust or change them. 
C)  Make short-term goals to get there. 
D)  Stick with the goal no matter what happens. 
A)  Set them to be accomplished in less than a year. 
B)  Do not adjust or change them. 
C)  Make short-term goals to get there. 
D)  Stick with the goal no matter what happens.

Exam 4: Coping Skills for the Medical Assistant

Which of the following best describes the order of occurrence in the GAS theory of adaptation?

Which of these traits are least likely to make a person vulnerable to burnout?

Which of the following is a cause of long-term stress?

MATCHING Identify each statement as a long-term goal or a short-term goal. -Become proficient in all back office clinical skills during the first year of employment.

Which of the following best describes a positive way to help cope with stress in the workplace?

MATCHING Identify each statement as a long-term goal or a short-term goal. -Focus on office management during the third year of employment.

Which of the following is NOT associated with the body's psychological response to stress?

MATCHING Identify each statement as a long-term goal or a short-term goal. -Evaluate progress on a regular basis and identify areas that need improvement.

MATCHING Identify each statement as a long-term goal or a short-term goal. -Practice accuracy and proficiency when performing tasks and skills.

The three categories that stressors can be divided into do not include which of the following?

What is a danger of the honeymoon stage?

How many stages are associated with burnout?

MATCHING Identify each statement as a long-term goal or a short-term goal. -Add front office administrative tasks and skills to the routine during second year of employment.

Which of the following best describes the fight or flight stage of the GAS theory?

Which of the following is NOT one of the characteristics associated with burnout?

Which of the following is an example of episodic stress?

Which of the following best describes a technique to prevent stress in the workplace?

MATCHING Identify each statement as a long-term goal or a short-term goal. -Enroll in office management classes.

Which of the following is NOT an advantage of short-duration stress?

Which of the following best describes how to achieve long-range goals?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters