Question 1

Personnel records are usually kept for a period of 6-8 years after employees leave the practice.

Accepted Answer

A) True 
 B)False  False

Question 2

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Use networking to meet office needs.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education A

Question 3

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Present the office policy manual and discuss its key elements.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education B

Question 4

According to the U.S.Department of Labor,Bureau of Labor Statistics,medical assistants are listed in the top ten occupations with the employment growth much faster than average through which of the following years?

Accepted Answer

A)  2010 
B)  2018 
C)  2009 
D)  2020 
A)  2010 
B)  2018 
C)  2009 
D)  2020

Question 5

When should an employer ideally pay for an employee's continuing education?

Accepted Answer

A)  When the cost is inexpensive. 
B)  When the employer is afraid the employee is thinking of quitting. 
C)  When it benefits the employee on the job. 
D)  When the employee is really interested in the topic. 
A)  When the cost is inexpensive. 
B)  When the employer is afraid the employee is thinking of quitting. 
C)  When it benefits the employee on the job. 
D)  When the employee is really interested in the topic.

Question 6

Be prepared with an alternate candidate for a position should the preferred candidate respond negatively.

Accepted Answer

A) True 
 B)False

Question 7

Which social network is most popular for the purposes of recruiting employees?

Accepted Answer

A)  Pinterest 
B)  Twitter 
C)  Facebook 
D)  LinkedIn 
A)  Pinterest 
B)  Twitter 
C)  Facebook 
D)  LinkedIn

Question 8

Which of the following is NOT one of the elements of professionalism?

Accepted Answer

A)  Speed 
B)  Communication 
C)  Initiative 
D)  Integrity 
A)  Speed 
B)  Communication 
C)  Initiative 
D)  Integrity

Question 9

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Adhere to anti-discrimination policies.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education

Question 10

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Implement using probationary reviews.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education

Question 11

The interview is usually conducted by two people if second interviews are anticipated.

Accepted Answer

A) True 
 B)False

Question 12

Match the following manuals with the content that can be found in them.

-details of procedures performed

Accepted Answer

A) policy manual 
B) procedures manual 
A) policy manual 
B) procedures manual

Question 13

Which of the following interview questions would be inappropriate?

Accepted Answer

A)  What is most important to you about this job? 
B)  How would a co-worker describe you? 
C)  Do you have any health problems that might affect your job performance? 
D)  What are your weaknesses? 
A)  What is most important to you about this job? 
B)  How would a co-worker describe you? 
C)  Do you have any health problems that might affect your job performance? 
D)  What are your weaknesses?

Question 14

Match the following manuals with the content that can be found in them.

-employment issues

Accepted Answer

A) policy manual 
B) procedures manual 
A) policy manual 
B) procedures manual

Question 15

A voluntary separation occurs when an employee's performance is poor or there has been a serious violation of the office policies.

Accepted Answer

A) True 
 B)False

Question 16

The Americans with Disabilities Act prohibits discrimination by all private employers with how many employees?

Accepted Answer

A)  Five or more 
B)  Ten or more 
C)  Fifteen or more 
D)  Twenty-five or more 
A)  Five or more 
B)  Ten or more 
C)  Fifteen or more 
D)  Twenty-five or more

Question 17

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Demonstrate the use of any specialized equipment.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education

Question 18

Which of the following is true regarding a job description?

Accepted Answer

A)  Completed with the human resources manager and new personnel 
B)  Discarded when the employee leaves the office position 
C)  Updated on an annual basis 
D)  Updated only when an employee leaves 
A)  Completed with the human resources manager and new personnel 
B)  Discarded when the employee leaves the office position 
C)  Updated on an annual basis 
D)  Updated only when an employee leaves

Question 19

Which of the following is the most common probationary period for a new employee?

Accepted Answer

A)  1 week 
B)  1 month 
C)  2 to 3 months 
D)  6 to 9 months 
A)  1 week 
B)  1 month 
C)  2 to 3 months 
D)  6 to 9 months

Question 20

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

-Implement OSHA-related training sessions.

Accepted Answer

A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education 
A) recruiting and hiring personnel 
B) orienting and training personnel 
C) dismissing employees 
D) complying with all personnel laws 
E) planning employee training and education

Exam 23: The Medical Assistant As Human Resources Manager

Personnel records are usually kept for a period of 6-8 years after employees leave the practice.

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Use networking to meet office needs.

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Present the office policy manual and discuss its key elements.

According to the U.S.Department of Labor,Bureau of Labor Statistics,medical assistants are listed in the top ten occupations with the employment growth much faster than average through which of the following years?

When should an employer ideally pay for an employee's continuing education?

Be prepared with an alternate candidate for a position should the preferred candidate respond negatively.

Which social network is most popular for the purposes of recruiting employees?

Which of the following is NOT one of the elements of professionalism?

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Adhere to anti-discrimination policies.

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Implement using probationary reviews.

The interview is usually conducted by two people if second interviews are anticipated.

Match the following manuals with the content that can be found in them. -details of procedures performed

Which of the following interview questions would be inappropriate?

Match the following manuals with the content that can be found in them. -employment issues

A voluntary separation occurs when an employee's performance is poor or there has been a serious violation of the office policies.

The Americans with Disabilities Act prohibits discrimination by all private employers with how many employees?

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Demonstrate the use of any specialized equipment.

Which of the following is true regarding a job description?

Which of the following is the most common probationary period for a new employee?

MATCHING Match the specific and separate functions with the specific human resources manager responsibilities. -Implement OSHA-related training sessions.

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters