Question 1

Match the following culture or religion with the appropriate statement.

-Requires kosher food

Accepted Answer

A) Judaism 
B) Islam 
C) Hispanic and Latino 
D) Asian 
A) Judaism 
B) Islam 
C) Hispanic and Latino 
D) Asian A

Question 2

Match each defense mechanism with the appropriate situation or statement.

-After the physician tells Mrs.James that it is too soon to fill her pain medication,she leaves the office,slamming the door behind her.

Accepted Answer

A) denial 
B) displacement 
C) repression 
D) projection 
E) rationalization 
A) denial 
B) displacement 
C) repression 
D) projection 
E) rationalization B

Question 3

Which of the following best describes how the medical assistant should be positioned when communicating with a patient?

Accepted Answer

A)  Stand directly over the patient so he can look up and see you clearly. 
B)  Maintain a close, but comfortable, position to observe her verbal and nonverbal cues. 
C)  Sit far away from the patient so you do not appear too friendly. 
D)  Sit very close to the patient on the exam table so you can hear everything. 
A)  Stand directly over the patient so he can look up and see you clearly. 
B)  Maintain a close, but comfortable, position to observe her verbal and nonverbal cues. 
C)  Sit far away from the patient so you do not appear too friendly. 
D)  Sit very close to the patient on the exam table so you can hear everything. B

Question 4

Use the following scenario to answer the questions below.
Mr. Kind is coming into the office to receive instructions for giving his injections for diabetes. He has also brought his wife with him for moral support.
-You ask him,"Mr.Kind,how are you coming along on this new diet?" Which of the following best describes this form of communication?

Accepted Answer

A)  Open-ended question 
B)  Compensation 
C)  Indirect statement 
D)  Expressing empathy 
A)  Open-ended question 
B)  Compensation 
C)  Indirect statement 
D)  Expressing empathy

Question 5

Which of the following is an example,according to the culture of the United States,of what is considered a comfortable personal space in an intimate setting?

Accepted Answer

A)  1/2 foot 
B)  1 1/2 feet 
C)  1 foot 
D)  1 1/2 to 4 feet 
A)  1/2 foot 
B)  1 1/2 feet 
C)  1 foot 
D)  1 1/2 to 4 feet

Question 6

MATCHING
In the sequence of events below, match the modes or channels of communication with the correct example.

-The clinical medical assistant calls Mrs.Kind's name to come in.

Accepted Answer

A) speaking 
B) listening 
C) gestures or body language 
D) writing 
A) speaking 
B) listening 
C) gestures or body language 
D) writing

Question 7

Match each defense mechanism with the appropriate situation or statement.

-After the physician tells Mrs.Black her son must have immediate heart surgery,she responds by saying she will schedule the surgery in the summer after her son finishes the school year.

Accepted Answer

A) denial 
B) displacement 
C) repression 
D) projection 
E) rationalization 
A) denial 
B) displacement 
C) repression 
D) projection 
E) rationalization

Question 8

Which of the following best describes the major reason communication is of the utmost importance in the health care setting?

Accepted Answer

A)  Patients prefer a friendly office. 
B)  Patients are more satisfied. 
C)  Communication serves as the foundation for all patient care. 
D)  The medical assistant obtains a better history. 
A)  Patients prefer a friendly office. 
B)  Patients are more satisfied. 
C)  Communication serves as the foundation for all patient care. 
D)  The medical assistant obtains a better history.

Question 9

Match the following culture or religion with the appropriate statement.

-Mind control of the body and maintaining a balance between natural forces and energy in the body

Accepted Answer

A) Judaism 
B) Islam 
C) Hispanic and Latino 
D) Asian 
A) Judaism 
B) Islam 
C) Hispanic and Latino 
D) Asian

Question 10

MATCHING
In the sequence of events below, match the modes or channels of communication with the correct example.

-The medical assistant looks up,smiles,and nods at Mrs.Kind.

Accepted Answer

A) speaking 
B) listening 
C) gestures or body language 
D) writing 
A) speaking 
B) listening 
C) gestures or body language 
D) writing

Question 11

When the patient is age 6 to 11,what is one of the better ways to overcome communication issues?

Accepted Answer

A)  Use play therapy 
B)  Provide health care options 
C)  Make health care a teaching opportunity 
D)  Permit ambulating 
A)  Use play therapy 
B)  Provide health care options 
C)  Make health care a teaching opportunity 
D)  Permit ambulating

Question 12

Which of the following is NOT one of the Cs of communication?

Accepted Answer

A)  Complete 
B)  Clear 
C)  Current 
D)  Concise 
E)  Cohesive 
A)  Complete 
B)  Clear 
C)  Current 
D)  Concise 
E)  Cohesive

Question 13

Which of the following takes place after the receiver has decoded the message sent by the sender?

Accepted Answer

A)  Delivery 
B)  Feedback 
C)  Summary 
D)  Concentration 
A)  Delivery 
B)  Feedback 
C)  Summary 
D)  Concentration

Question 14

Which of the following communication styles is direct and in-your-face?

Accepted Answer

A)  Low-content 
B)  Low-context 
C)  High-context 
D)  High-content 
A)  Low-content 
B)  Low-context 
C)  High-context 
D)  High-content

Question 15

Facial expression is considered one of the most important and observed nonverbal communicators. Why is this?

Accepted Answer

A)  Expressions vary by culture. 
B)  One knows when you do not agree. 
C)  People cannot hear if they cannot see your face. 
D)  Each facet of the face sends a nonverbal message. 
A)  Expressions vary by culture. 
B)  One knows when you do not agree. 
C)  People cannot hear if they cannot see your face. 
D)  Each facet of the face sends a nonverbal message.

Question 16

Mrs.Love has just seen the physician and,as you walk her from the examining room,she says,"Dr.Med sure was short with me today." You respond,"Did you get to spend all the time you needed?" Which of the following best describes the communication skill used in your response?

Accepted Answer

A)  Masking 
B)  Congruency 
C)  Clustering 
D)  Feedback 
A)  Masking 
B)  Congruency 
C)  Clustering 
D)  Feedback

Question 17

Which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?

Accepted Answer

A)  Abraham Martin 
B)  Abraham Maslow 
C)  Abraham Lincoln 
D)  Abraham Masters 
A)  Abraham Martin 
B)  Abraham Maslow 
C)  Abraham Lincoln 
D)  Abraham Masters

Question 18

Match the following culture or religion with the appropriate statement.

-Strong belief in intervention by Allah

Accepted Answer

A) Judaism 
B) Islam 
C) Hispanic and Latino 
D) Asian 
A) Judaism 
B) Islam 
C) Hispanic and Latino 
D) Asian

Question 19

Which of the following best describes what must be considered when formulating the message in the communication cycle?

Accepted Answer

A)  The four modes of communication must be taken into account. 
B)  Only verbal communication should be taken into account. 
C)  Only verbal communication and facial expression should be taken into account. 
D)  Attentive listening is required. 
A)  The four modes of communication must be taken into account. 
B)  Only verbal communication should be taken into account. 
C)  Only verbal communication and facial expression should be taken into account. 
D)  Attentive listening is required.

Question 20

The principle barrier to communication at the point of care is which of the following?

Accepted Answer

A)  Old age 
B)  Speech impairment 
C)  Emotional tension 
D)  None of the above 
A)  Old age 
B)  Speech impairment 
C)  Emotional tension 
D)  None of the above

Exam 5: Therapeutic Communication Skills

Match the following culture or religion with the appropriate statement. -Requires kosher food

Match each defense mechanism with the appropriate situation or statement. -After the physician tells Mrs.James that it is too soon to fill her pain medication,she leaves the office,slamming the door behind her.

Which of the following best describes how the medical assistant should be positioned when communicating with a patient?

Which of the following is an example,according to the culture of the United States,of what is considered a comfortable personal space in an intimate setting?

MATCHING In the sequence of events below, match the modes or channels of communication with the correct example. -The clinical medical assistant calls Mrs.Kind's name to come in.

Match each defense mechanism with the appropriate situation or statement. -After the physician tells Mrs.Black her son must have immediate heart surgery,she responds by saying she will schedule the surgery in the summer after her son finishes the school year.

Which of the following best describes the major reason communication is of the utmost importance in the health care setting?

Match the following culture or religion with the appropriate statement. -Mind control of the body and maintaining a balance between natural forces and energy in the body

MATCHING In the sequence of events below, match the modes or channels of communication with the correct example. -The medical assistant looks up,smiles,and nods at Mrs.Kind.

When the patient is age 6 to 11,what is one of the better ways to overcome communication issues?

Which of the following is NOT one of the Cs of communication?

Which of the following takes place after the receiver has decoded the message sent by the sender?

Which of the following communication styles is direct and in-your-face?

Facial expression is considered one of the most important and observed nonverbal communicators. Why is this?

Mrs.Love has just seen the physician and,as you walk her from the examining room,she says,"Dr.Med sure was short with me today." You respond,"Did you get to spend all the time you needed?" Which of the following best describes the communication skill used in your response?

Which of the following is the founder of humanistic psychology and the creator of the hierarchy of needs?

Match the following culture or religion with the appropriate statement. -Strong belief in intervention by Allah

Which of the following best describes what must be considered when formulating the message in the communication cycle?

The principle barrier to communication at the point of care is which of the following?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters