Exam 5: Therapeutic Communication Skills

Use the following scenario to answer the questions below. Mr. Kind is coming into the office to receive instructions for giving his injections for diabetes. He has also brought his wife with him for moral support. -You tell Mr.Kind that he will have to give himself these injections at least daily and maybe twice a day.He states,"I am so disappointed.I thought I would not have to give these injections except when my blood sugar is up." Which of the following statements would be the most appropriate feedback?

What is a good way to show respect for a shy and quiet patient?

The common gesture of finger-tapping might mean which of the following?

Which of the following best describes the interview technique used when asking the patient,"Are you still taking your medication?"

Match each defense mechanism with the appropriate situation or statement. -A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.

When communicating within the health profession,which would not be considered a technique to keep in mind?

Rather than implying that a patient is simply overreacting,a professional should

"Tell me what you have been doing since you retired," is an example of which interview technique?

Which of the following best describes the defense mechanism used when a patient does not react by showing emotion after hearing bad news?

Match the following culture or religion with the appropriate statement. -Strong belief in intervention by God

Which of the following is most appropriately related to nonverbal communication as a language?

Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met,beginning with the basics of food,clothing,and shelter?

Which of the following is the type of question that is frequently asked by individuals seeking a new physician and clinic?

MATCHING In the sequence of events below, match the modes or channels of communication with the correct example. -Mrs.Kind shows up for her appointment and puts her name on the sign-in sheet.

Which of the following best describes the interview technique used when asking the patient,"What type of care will you have during your recovery?"

MATCHING In the sequence of events below, match the modes or channels of communication with the correct example. -Mrs.Kind gets up and follows the medical assistant.

When communicating,what percent of the message is actually communicated by the spoken word?

Match each defense mechanism with the appropriate situation or statement. -Mr.Love calls his best friend to tell him about his son's surgery.When the friend calls to find out how the son is,Mr.Love does not remember calling him.

Match each defense mechanism with the appropriate situation or statement. -"I just have not had time to get the medication the doctor ordered."

Which of the following is the person who decodes the message?