Question 1

MATCHING
Match the terms to their definitions.

-making comparisons to different organizations to see how they accomplish tasks

Accepted Answer

A) benchmark 
B) mentor 
C) shadow 
D) practicum/externship 
A) benchmark 
B) mentor 
C) shadow 
D) practicum/externship A

Question 2

When an involuntary dismissal is necessary,what is the maximum time the dismissal should take?

Accepted Answer

A)  20 minutes 
B)  15 minutes 
C)  30 minutes 
D)  10 minutes 
A)  20 minutes 
B)  15 minutes 
C)  30 minutes 
D)  10 minutes D

Question 3

Which of the following is the most appropriate action of an office manager who makes a mistake?

Accepted Answer

A)  Denies the mistake 
B)  Ignores the mistake 
C)  Admits the mistake and seeks to prevent it from happening again 
D)  Assigns someone else to correct the mistake 
A)  Denies the mistake 
B)  Ignores the mistake 
C)  Admits the mistake and seeks to prevent it from happening again 
D)  Assigns someone else to correct the mistake C

Question 4

Which of the following best describes the most common time period for a new employee to be placed on probation?

Accepted Answer

A)  7 days to 2 weeks 
B)  2 to 4 weeks 
C)  60 to 90 days 
D)  1 year 
A)  7 days to 2 weeks 
B)  2 to 4 weeks 
C)  60 to 90 days 
D)  1 year

Question 5

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-authorizing payroll

Accepted Answer

A) personnel data 
B) medical records 
C) employee time sheets 
D) financial and billing reports 
E) equipment and supplies requests and inventory data
F)staffing requirements and appointment schedules 
A) personnel data 
B) medical records 
C) employee time sheets 
D) financial and billing reports 
E) equipment and supplies requests and inventory data
F)staffing requirements and appointment schedules

Question 6

Which of the following is NOT an example of a fringe benefit made to full-time employees?

Accepted Answer

A)  Paid holidays 
B)  Health insurance 
C)  Transportation costs 
D)  Profit-sharing options 
A)  Paid holidays 
B)  Health insurance 
C)  Transportation costs 
D)  Profit-sharing options

Question 7

Which type of marketing tool would be most effective to announce new staff,promote a new service,or publicize a series of seminars?

Accepted Answer

A)  Newsletter 
B)  Brochure 
C)  Press release 
D)  Special events 
A)  Newsletter 
B)  Brochure 
C)  Press release 
D)  Special events

Question 8

Which of the following would NOT be included in facility and equipment management?

Accepted Answer

A)  Physical plant or building maintenance 
B)  Inventory of supplies 
C)  Equipment maintenance 
D)  Procedures manual 
A)  Physical plant or building maintenance 
B)  Inventory of supplies 
C)  Equipment maintenance 
D)  Procedures manual

Question 9

Which of the following would NOT be a marketing tool?

Accepted Answer

A)  Seminars 
B)  Brochures 
C)  Sponsor of health events 
D)  Computer games 
A)  Seminars 
B)  Brochures 
C)  Sponsor of health events 
D)  Computer games

Question 10

Which of the following would most likely NOT be included on an office brochure designed to welcome a new patient to the practice?

Accepted Answer

A)  History of the practice 
B)  Financial policies 
C)  Acceptable insurance plans 
D)  Scheduling policies 
E)  Map and directions 
A)  History of the practice 
B)  Financial policies 
C)  Acceptable insurance plans 
D)  Scheduling policies 
E)  Map and directions

Question 11

Which of the following does NOT describe an advantage of teamwork in the office?

Accepted Answer

A)  It builds problem-solving skills. 
B)  It flatters the team members. 
C)  It improves office efficiency and morale. 
D)  It encourages independence. 
A)  It builds problem-solving skills. 
B)  It flatters the team members. 
C)  It improves office efficiency and morale. 
D)  It encourages independence.

Question 12

Which of the following is the most appropriate action of the medical assistant who is assigned an unfamiliar task?

Accepted Answer

A)  Check with the office manager. 
B)  Read the policy manual. 
C)  Ask another employee. 
D)  Read the procedures manual. 
A)  Check with the office manager. 
B)  Read the policy manual. 
C)  Ask another employee. 
D)  Read the procedures manual.

Question 13

Which of these are NOT a way for health care institutions to use social media?

Accepted Answer

A)  To make your organization a source of medical information 
B)  To convey a medical diagnoses 
C)  To convey health management information 
D)  To present medical reminders 
A)  To make your organization a source of medical information 
B)  To convey a medical diagnoses 
C)  To convey health management information 
D)  To present medical reminders

Question 14

Which of the following is NOT considered a proven means of time management?

Accepted Answer

A)  Handle items once. 
B)  Develop a to-do list. 
C)  Guard your time. 
D)  Never delegate work. 
A)  Handle items once. 
B)  Develop a to-do list. 
C)  Guard your time. 
D)  Never delegate work.

Question 15

Which of the following best describes the purpose of a procedures manual?

Accepted Answer

A)  Guide for employees describing specific tasks 
B)  Rationale for office behavior 
C)  Opportunity for employees to write a procedure 
D)  Education tool for patients about office procedures 
A)  Guide for employees describing specific tasks 
B)  Rationale for office behavior 
C)  Opportunity for employees to write a procedure 
D)  Education tool for patients about office procedures

Question 16

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-reviewing whether patient demographics and HIPAA requirements are current

Accepted Answer

A) personnel data 
B) medical records 
C) employee time sheets 
D) financial and billing reports 
E) equipment and supplies requests and inventory data
F)staffing requirements and appointment schedules 
A) personnel data 
B) medical records 
C) employee time sheets 
D) financial and billing reports 
E) equipment and supplies requests and inventory data
F)staffing requirements and appointment schedules

Question 17

The medical assistant office manager needs certain skills and qualities to be successful.Which list includes some of the qualities needed?

Accepted Answer

A)  People skills, truthfulness, effective communication skills, objectivity 
B)  Truthfulness, effective communication skills, objectivity, social skills 
C)  Effective communication skills, objectivity, social skills, problem-solving skills 
D)  Objectivity, social skills, problem-solving skills, people skills 
A)  People skills, truthfulness, effective communication skills, objectivity 
B)  Truthfulness, effective communication skills, objectivity, social skills 
C)  Effective communication skills, objectivity, social skills, problem-solving skills 
D)  Objectivity, social skills, problem-solving skills, people skills

Question 18

Which of the following best describes the staff member most likely responsible for preparing payroll checks?

Accepted Answer

A)  Physician 
B)  Administrative assistant 
C)  Office manager 
D)  Receptionist 
A)  Physician 
B)  Administrative assistant 
C)  Office manager 
D)  Receptionist

Question 19

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

-adjusting vacation schedules

Accepted Answer

A) personnel data 
B) medical records 
C) employee time sheets 
D) financial and billing reports 
E) equipment and supplies requests and inventory data
F)staffing requirements and appointment schedules 
A) personnel data 
B) medical records 
C) employee time sheets 
D) financial and billing reports 
E) equipment and supplies requests and inventory data
F)staffing requirements and appointment schedules

Question 20

What is NOT a helpful guideline in preventing conflicts?

Accepted Answer

A)  Seek out office gossip. 
B)  Do not tolerate negative comments among employees. 
C)  Keep confidences. 
D)  Manage by walking around. 
A)  Seek out office gossip. 
B)  Do not tolerate negative comments among employees. 
C)  Keep confidences. 
D)  Manage by walking around.

Exam 22: The Medical Assistant As Clinic Manager

MATCHING Match the terms to their definitions. -making comparisons to different organizations to see how they accomplish tasks

When an involuntary dismissal is necessary,what is the maximum time the dismissal should take?

Which of the following is the most appropriate action of an office manager who makes a mistake?

Which of the following best describes the most common time period for a new employee to be placed on probation?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -authorizing payroll

Which of the following is NOT an example of a fringe benefit made to full-time employees?

Which type of marketing tool would be most effective to announce new staff,promote a new service,or publicize a series of seminars?

Which of the following would NOT be included in facility and equipment management?

Which of the following would NOT be a marketing tool?

Which of the following would most likely NOT be included on an office brochure designed to welcome a new patient to the practice?

Which of the following does NOT describe an advantage of teamwork in the office?

Which of the following is the most appropriate action of the medical assistant who is assigned an unfamiliar task?

Which of these are NOT a way for health care institutions to use social media?

Which of the following is NOT considered a proven means of time management?

Which of the following best describes the purpose of a procedures manual?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -reviewing whether patient demographics and HIPAA requirements are current

The medical assistant office manager needs certain skills and qualities to be successful.Which list includes some of the qualities needed?

Which of the following best describes the staff member most likely responsible for preparing payroll checks?

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager. -adjusting vacation schedules

What is NOT a helpful guideline in preventing conflicts?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters