Question 1

Which of the following best describes when collection letters are sent after no payment?

Accepted Answer

A)  After Appointment 
B)  After first statement mailed 
C)  After 60 days 
D)  After appointment 
A)  After Appointment 
B)  After first statement mailed 
C)  After 60 days 
D)  After appointment C

Question 2

Which of the following is the correct order in the billing process?1. Telephone call reminding patient of overdue account2. Itemized statement with overdue notice mailed3. Letter stating amount past due 3 months4. Prepare financial schedule5. Letter stating account has been turned over to a collection agency

Accepted Answer

A)  1, 2, 3, 4, 5 
B)  2, 4, 1, 3, 5 
C)  4, 2, 1, 3, 5 
D)  2, 1, 4, 3, 5 
A)  1, 2, 3, 4, 5 
B)  2, 4, 1, 3, 5 
C)  4, 2, 1, 3, 5 
D)  2, 1, 4, 3, 5 D

Question 3

MATCHING
Match the appropriate description with the federal regulation.

-Fair Debt Collection Practices Act

Accepted Answer

A) legal guidelines governing telephone collections 
B) shows installment payments and interest agreements 
C) bankruptcy laws 
A) legal guidelines governing telephone collections 
B) shows installment payments and interest agreements 
C) bankruptcy laws A

Question 4

Which of the following best describes accounts that occasionally go to an outside collection agency?

Accepted Answer

A)  Accounts with a high accounts receivable ratio 
B)  Patients who do not pay in 30 days 
C)  Highly delinquent accounts 
D)  Accounts that have sent bad checks 
A)  Accounts with a high accounts receivable ratio 
B)  Patients who do not pay in 30 days 
C)  Highly delinquent accounts 
D)  Accounts that have sent bad checks

Question 5

Billing that occurs by dividing up all accounts alphabetically into groups and then sending them out at different times is known as what?

Accepted Answer

A)  Monthly billing 
B)  Alphabetical billing 
C)  Cycle billing 
D)  Group billing 
A)  Monthly billing 
B)  Alphabetical billing 
C)  Cycle billing 
D)  Group billing

Question 6

Which of the following is used to gauge the effectiveness of the ambulatory care setting's billing practices?

Accepted Answer

A)  Collections ratio 
B)  Accounts receivable ratio 
C)  Desirable ratio 
D)  Delinquent accounts ratio 
A)  Collections ratio 
B)  Accounts receivable ratio 
C)  Desirable ratio 
D)  Delinquent accounts ratio

Question 7

Which of the following must the collection of fees be directed to when a patient dies?

Accepted Answer

A)  Executor of the estate 
B)  Small claims court 
C)  Probate court 
D)  Deceased's insurance carrier 
A)  Executor of the estate 
B)  Small claims court 
C)  Probate court 
D)  Deceased's insurance carrier

Question 8

Which of the following is a recommended method used to figure the accounts receivable ratio?

Accepted Answer

A)  Divide the current accounts receivable balance by the average monthly accounts payable. 
B)  Divide the current accounts receivable balance by the average monthly gross charges. 
C)  Divide the current accounts receivable balance by the average weekly charges. 
D)  Divide the current accounts receivable balance by the average daily gross charges. 
A)  Divide the current accounts receivable balance by the average monthly accounts payable. 
B)  Divide the current accounts receivable balance by the average monthly gross charges. 
C)  Divide the current accounts receivable balance by the average weekly charges. 
D)  Divide the current accounts receivable balance by the average daily gross charges.

Question 9

How can the medical assistant help prevent collection problems?

Accepted Answer

A)  Mandate all payments at time of service. 
B)  Make payment arrangements before the patient is allowed to see physician. 
C)  Inform the patient of the payment policy at the first visit or call. 
D)  Insist upon credit card payment. 
A)  Mandate all payments at time of service. 
B)  Make payment arrangements before the patient is allowed to see physician. 
C)  Inform the patient of the payment policy at the first visit or call. 
D)  Insist upon credit card payment.

Question 10

When collecting a payment from the patient,what is considered the best time?

Accepted Answer

A)  Within 2 weeks 
B)  At the time of service 
C)  Prior to the patient's being seen 
D)  When convenient for the patient 
A)  Within 2 weeks 
B)  At the time of service 
C)  Prior to the patient's being seen 
D)  When convenient for the patient

Question 11

Which of the following must collect the money from the patient if the medical office pursues payment through small claims court?

Accepted Answer

A)  Court 
B)  Insurance company 
C)  Clinic 
D)  Court appointment collection agency 
A)  Court 
B)  Insurance company 
C)  Clinic 
D)  Court appointment collection agency

Question 12

Which of the following is NOT a service offered by collection agencies?

Accepted Answer

A)  Provide intercept letters. 
B)  Provide credit ratings to providers' offices. 
C)  Trace patient accounts who are "skips." 
D)  Obtain funds from bankruptcy accounts. 
A)  Provide intercept letters. 
B)  Provide credit ratings to providers' offices. 
C)  Trace patient accounts who are "skips." 
D)  Obtain funds from bankruptcy accounts.

Question 13

What is known as a method of identifying how long an account has been overdue?

Accepted Answer

A)  Account aging 
B)  Account identifying 
C)  Overdue aging 
D)  Overdue identifying 
A)  Account aging 
B)  Account identifying 
C)  Overdue aging 
D)  Overdue identifying

Question 14

Collection calls to patients with overdue accounts are more likely to be answered during what time frame?

Accepted Answer

A)  5:00-8:00 
B)  5:00-8:00 p.m. 
C)  12:00-1:00 p.m. 
D)  8:00-10:00 a.m. 
A)  5:00-8:00 
B)  5:00-8:00 p.m. 
C)  12:00-1:00 p.m. 
D)  8:00-10:00 a.m.

Question 15

When can statements no longer be sent or any attempt be made to collect a delinquent account?

Accepted Answer

A)  When the patient dies 
B)  When the patient declares bankruptcy 
C)  When the patient skips or moves with no forwarding address 
D)  When the patient loses in small claims court 
A)  When the patient dies 
B)  When the patient declares bankruptcy 
C)  When the patient skips or moves with no forwarding address 
D)  When the patient loses in small claims court

Question 16

Which of the following questions would NOT be helpful in developing a credit and collection policy?

Accepted Answer

A)  What kind of payment arrangements can be made if the patient does not pay at the time of service? 
B)  How would a reminder initially be managed: by telephone, by a note on the statement, or by letter? 
C)  At what point will a patient's bill be considered delinquent? 
D)  What is the most convenient time of the month for patients to make a payment? 
A)  What kind of payment arrangements can be made if the patient does not pay at the time of service? 
B)  How would a reminder initially be managed: by telephone, by a note on the statement, or by letter? 
C)  At what point will a patient's bill be considered delinquent? 
D)  What is the most convenient time of the month for patients to make a payment?

Question 17

MATCHING
Match the appropriate description with the federal regulation.

-Federal Wage Garnishment Law

Accepted Answer

A) legal guidelines governing telephone collections 
B) shows installment payments and interest agreements 
C) bankruptcy laws 
A) legal guidelines governing telephone collections 
B) shows installment payments and interest agreements 
C) bankruptcy laws

Question 18

Which of the following best describes a monthly billing system?

Accepted Answer

A)  Patients are billed monthly in alternating cycles. 
B)  All bills are completed in a few days and mailed. 
C)  Accounts are divided into groups and billed monthly, but in different weeks. 
D)  Accounts are divided up alphabetically and mailed on the 15th of the month 
A)  Patients are billed monthly in alternating cycles. 
B)  All bills are completed in a few days and mailed. 
C)  Accounts are divided into groups and billed monthly, but in different weeks. 
D)  Accounts are divided up alphabetically and mailed on the 15th of the month

Question 19

MATCHING
Match the appropriate description with the federal regulation.

-Truth in Lending Act

Accepted Answer

A) legal guidelines governing telephone collections 
B) shows installment payments and interest agreements 
C) bankruptcy laws 
A) legal guidelines governing telephone collections 
B) shows installment payments and interest agreements 
C) bankruptcy laws

Question 20

Which of the following is NOT a legal or ethical guideline governing collection calls?

Accepted Answer

A)  Callers must identify themselves. 
B)  Callers may not threaten persons. 
C)  Callers must talk to the person responsible for the debt. 
D)  Callers must disclose the finance charge imposed. 
A)  Callers must identify themselves. 
B)  Callers may not threaten persons. 
C)  Callers must talk to the person responsible for the debt. 
D)  Callers must disclose the finance charge imposed.

Exam 20: Billing and Collections

Which of the following best describes when collection letters are sent after no payment?

MATCHING Match the appropriate description with the federal regulation. -Fair Debt Collection Practices Act

Which of the following best describes accounts that occasionally go to an outside collection agency?

Billing that occurs by dividing up all accounts alphabetically into groups and then sending them out at different times is known as what?

Which of the following is used to gauge the effectiveness of the ambulatory care setting's billing practices?

Which of the following must the collection of fees be directed to when a patient dies?

Which of the following is a recommended method used to figure the accounts receivable ratio?

How can the medical assistant help prevent collection problems?

When collecting a payment from the patient,what is considered the best time?

Which of the following must collect the money from the patient if the medical office pursues payment through small claims court?

Which of the following is NOT a service offered by collection agencies?

What is known as a method of identifying how long an account has been overdue?

Collection calls to patients with overdue accounts are more likely to be answered during what time frame?

When can statements no longer be sent or any attempt be made to collect a delinquent account?

Which of the following questions would NOT be helpful in developing a credit and collection policy?

MATCHING Match the appropriate description with the federal regulation. -Federal Wage Garnishment Law

Which of the following best describes a monthly billing system?

MATCHING Match the appropriate description with the federal regulation. -Truth in Lending Act

Which of the following is NOT a legal or ethical guideline governing collection calls?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

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