Question 1

MATCHING
Match the appropriate description with the federal regulation.

-Consumer Credit Protection Act

Accepted Answer

A) legal guidelines governing telephone collections 
B) shows installment payments and interest agreements 
C) bankruptcy laws 
A) legal guidelines governing telephone collections 
B) shows installment payments and interest agreements 
C) bankruptcy laws

Question 2

Which of the following is NOT a common problem affecting collections?

Accepted Answer

A)  Estates 
B)  Bankruptcies 
C)  Skips 
D)  Divorces 
A)  Estates 
B)  Bankruptcies 
C)  Skips 
D)  Divorces

Question 3

Which of the following measures the speed with which outstanding accounts are paid?

Accepted Answer

A)  Collections ratio 
B)  Accounts receivable ratio 
C)  Desirable ratio 
D)  Delinquent accounts ratio 
A)  Collections ratio 
B)  Accounts receivable ratio 
C)  Desirable ratio 
D)  Delinquent accounts ratio

Question 4

Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?

Accepted Answer

A)  All of the charges 
B)  Basic medical charges 
C)  Finance charges 
D)  Taxation charges 
A)  All of the charges 
B)  Basic medical charges 
C)  Finance charges 
D)  Taxation charges

Question 5

Which collection technique is used as a last resort in the collection of unpaid balances?

Accepted Answer

A)  Payment at the time of service 
B)  Stickers on billing statements 
C)  Telephone call reminders 
D)  Sending to collection agency 
A)  Payment at the time of service 
B)  Stickers on billing statements 
C)  Telephone call reminders 
D)  Sending to collection agency

Question 6

What is the minimum ratio for collection of fees at the time of service recommended by management consultants?

Accepted Answer

A)  85 percent 
B)  90 percent 
C)  95 percent 
D)  80 percent 
A)  85 percent 
B)  90 percent 
C)  95 percent 
D)  80 percent

MATCHING Match the appropriate description with the federal regulation. -Consumer Credit Protection Act

Which of the following is NOT a common problem affecting collections?

Which of the following measures the speed with which outstanding accounts are paid?

Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?

Which collection technique is used as a last resort in the collection of unpaid balances?

What is the minimum ratio for collection of fees at the time of service recommended by management consultants?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters

Exam 20: Billing and Collections

MATCHING Match the appropriate description with the federal regulation. -Consumer Credit Protection Act

Which of the following is NOT a common problem affecting collections?

Which of the following measures the speed with which outstanding accounts are paid?

Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?

Which collection technique is used as a last resort in the collection of unpaid balances?

What is the minimum ratio for collection of fees at the time of service recommended by management consultants?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters