Question 1

The use of music and water in some medical facilities produces favorable results with the exception of which of the following?

Accepted Answer

A)  Reduces stress and anxiety 
B)  Refreshes the minds of patients 
C)  Reduces appointment times 
D)  Enhances healing 
A)  Reduces stress and anxiety 
B)  Refreshes the minds of patients 
C)  Reduces appointment times 
D)  Enhances healing C

Question 2

When was the Americans with Disabilities Act (ADA)passed by the United States Congress?

Accepted Answer

A)  1960 
B)  1970 
C)  1980 
D)  1990 
A)  1960 
B)  1970 
C)  1980 
D)  1990 D

Question 3

Which of the following applies to the number of employees necessary in order to require a business to be in compliance with the ADA?

Accepted Answer

A)  2 
B)  5 
C)  15 
D)  50 
A)  2 
B)  5 
C)  15 
D)  50 C

Question 4

Approximately how much of a provider's time will be spent treating the elderly by 2020?

Accepted Answer

A)  50 percent 
B)  75 percent 
C)  25 percent 
D)  40 percent 
A)  50 percent 
B)  75 percent 
C)  25 percent 
D)  40 percent

Question 5

Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?

Accepted Answer

A)  Physician 
B)  Clinical assistant 
C)  Administrative medical assistant 
D)  Bookkeeper 
A)  Physician 
B)  Clinical assistant 
C)  Administrative medical assistant 
D)  Bookkeeper

Question 6

Which of the following is the most appropriate action to maintain patient privacy?

Accepted Answer

A)  Leave the exam room door ajar. 
B)  Knock before entering. 
C)  Talk with the door open. 
D)  Have discussions with the patient in a corner of the office. 
A)  Leave the exam room door ajar. 
B)  Knock before entering. 
C)  Talk with the door open. 
D)  Have discussions with the patient in a corner of the office.

Question 7

Which of the following is NOT in compliance with ADA requirements?

Accepted Answer

A)  One accessible entrance with protection from the weather 
B)  An accessible passenger-loading zone 
C)  Ten percent of the total parking spaces at outpatient facilities marked handicapped 
D)  Five wheelchairs available for use at every door entrance 
A)  One accessible entrance with protection from the weather 
B)  An accessible passenger-loading zone 
C)  Ten percent of the total parking spaces at outpatient facilities marked handicapped 
D)  Five wheelchairs available for use at every door entrance

Question 8

Which of the following can be overwhelming and intimidating to elder adults?

Accepted Answer

A)  Neutral colors 
B)  Warm colors 
C)  Soft colors 
D)  Extremely bright colors 
A)  Neutral colors 
B)  Warm colors 
C)  Soft colors 
D)  Extremely bright colors

Question 9

Which colors are good in areas that require quiet and extended concentration?

Accepted Answer

A)  Yellows and oranges 
B)  Browns and blacks 
C)  Greens and blues 
D)  Reds and purples 
A)  Yellows and oranges 
B)  Browns and blacks 
C)  Greens and blues 
D)  Reds and purples

Question 10

Which of the following best describes a disadvantage of having fresh flowers in the medical facility?

Accepted Answer

A)  They need to be replaced frequently. 
B)  The odor might be unpleasant. 
C)  They may affect patient's allergies. 
D)  They can easily be knocked over. 
A)  They need to be replaced frequently. 
B)  The odor might be unpleasant. 
C)  They may affect patient's allergies. 
D)  They can easily be knocked over.

Question 11

Which of the following is the most effective way to check a room's readiness for a patient?

Accepted Answer

A)  Check all the supplies. 
B)  Place yourself in the room as a patient. 
C)  Ask the patient whether the room is comfortable. 
D)  Dust and clean the room daily. 
A)  Check all the supplies. 
B)  Place yourself in the room as a patient. 
C)  Ask the patient whether the room is comfortable. 
D)  Dust and clean the room daily.

Question 12

Which of the following,regarding the medical facility,most often contributes as much to a patient's well-being as does the medical attention given by the providers?

Accepted Answer

A)  Location 
B)  Size 
C)  Accessibility 
D)  Environment 
A)  Location 
B)  Size 
C)  Accessibility 
D)  Environment

Question 13

Which of the following is NOT an appropriate example of accessibility features for the physically challenged?

Accepted Answer

A)  Hallways that accommodate wheelchairs 
B)  Step walkways with no ramps 
C)  Signage in Braille 
D)  Doors accommodating wheelchairs 
E)  Bathroom facilities for handicapped individuals 
A)  Hallways that accommodate wheelchairs 
B)  Step walkways with no ramps 
C)  Signage in Braille 
D)  Doors accommodating wheelchairs 
E)  Bathroom facilities for handicapped individuals

Question 14

When should the receptionist or administrative medical assistant arrive to open the facility?

Accepted Answer

A)  Same time as the first patient arrives 
B)  Five minutes before the first patient arrives 
C)  Twenty minutes before the first patient arrives 
D)  One hour before the first patient arrives 
A)  Same time as the first patient arrives 
B)  Five minutes before the first patient arrives 
C)  Twenty minutes before the first patient arrives 
D)  One hour before the first patient arrives

Question 15

Which of the following best describes the reception area in a medical facility?

Accepted Answer

A)  Referred to as the waiting room 
B)  Features fresh flowers daily 
C)  Makes patients feel welcome 
D)  Features dim lighting 
A)  Referred to as the waiting room 
B)  Features fresh flowers daily 
C)  Makes patients feel welcome 
D)  Features dim lighting

Question 16

Which of the following does proper seating placement in a reception area respect? (For example,some people do not like to be touched by strangers.)

Accepted Answer

A)  Cultural biases 
B)  Prejudices 
C)  Comfort 
D)  Security 
A)  Cultural biases 
B)  Prejudices 
C)  Comfort 
D)  Security

Question 17

Which of the following best describes the services of the office,the function of medical staff members,measures to take in case of an emergency,and other issues that patients may need to consider?

Accepted Answer

A)  Textbook 
B)  Sign 
C)  News item 
D)  Brochure 
A)  Textbook 
B)  Sign 
C)  News item 
D)  Brochure

Question 18

Who should be called when you are unsure about security measures,both during and after office hours?

Accepted Answer

A)  Patients for their opinion 
B)  Local law enforcement 
C)  EMS services 
D)  Providers for their preferences 
A)  Patients for their opinion 
B)  Local law enforcement 
C)  EMS services 
D)  Providers for their preferences

Question 19

Which of the following best describes making facilities and equipment available to all users?

Accepted Answer

A)  Facilitation 
B)  Debilitating 
C)  Accessibility 
D)  Empowerment 
A)  Facilitation 
B)  Debilitating 
C)  Accessibility 
D)  Empowerment

Question 20

Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the provider's schedule?

Accepted Answer

A)  Use this time to make reminder calls for future appointments. 
B)  Ask everyone to make another appointment. 
C)  Notify patients of the delay and offer alternatives. 
D)  Escort as many patients as possible to exam rooms. 
A)  Use this time to make reminder calls for future appointments. 
B)  Ask everyone to make another appointment. 
C)  Notify patients of the delay and offer alternatives. 
D)  Escort as many patients as possible to exam rooms.

Exam 10: Creating the Facility Environment

The use of music and water in some medical facilities produces favorable results with the exception of which of the following?

When was the Americans with Disabilities Act (ADA)passed by the United States Congress?

Which of the following applies to the number of employees necessary in order to require a business to be in compliance with the ADA?

Approximately how much of a provider's time will be spent treating the elderly by 2020?

Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?

Which of the following is the most appropriate action to maintain patient privacy?

Which of the following is NOT in compliance with ADA requirements?

Which of the following can be overwhelming and intimidating to elder adults?

Which colors are good in areas that require quiet and extended concentration?

Which of the following best describes a disadvantage of having fresh flowers in the medical facility?

Which of the following is the most effective way to check a room's readiness for a patient?

Which of the following,regarding the medical facility,most often contributes as much to a patient's well-being as does the medical attention given by the providers?

Which of the following is NOT an appropriate example of accessibility features for the physically challenged?

When should the receptionist or administrative medical assistant arrive to open the facility?

Which of the following best describes the reception area in a medical facility?

Which of the following does proper seating placement in a reception area respect? (For example,some people do not like to be touched by strangers.)

Which of the following best describes the services of the office,the function of medical staff members,measures to take in case of an emergency,and other issues that patients may need to consider?

Who should be called when you are unsure about security measures,both during and after office hours?

Which of the following best describes making facilities and equipment available to all users?

Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the provider's schedule?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

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