Question 1

Which of the following is the most appropriate response by the medical assistant to the patient's statement,"I am late coming in for my check-up"?

Accepted Answer

A)  Oh, that is okay. 
B)  Why did you not come earlier? 
C)  Why? Are you upset about something? 
D)  Do you think you should have had the check-up before now? 
E)  Many of our patients are late. 
A)  Oh, that is okay. 
B)  Why did you not come earlier? 
C)  Why? Are you upset about something? 
D)  Do you think you should have had the check-up before now? 
E)  Many of our patients are late.

Question 2

Which of the following must be present to achieve effective verbal and nonverbal communication?

Accepted Answer

A)  Masking 
B)  Clustering 
C)  Congruency 
D)  Projection 
A)  Masking 
B)  Clustering 
C)  Congruency 
D)  Projection

Question 3

Which of the following is NOT an example of bias or prejudice in today's society?

Accepted Answer

A)  Certified medical assistants are qualified to work in most ambulatory settings. 
B)  Physicians of one gender may be better than the other. 
C)  Hostile attitudes toward people with a different value system than one's own. 
D)  People who cannot afford health care should receive less care than those who can pay for full services. 
A)  Certified medical assistants are qualified to work in most ambulatory settings. 
B)  Physicians of one gender may be better than the other. 
C)  Hostile attitudes toward people with a different value system than one's own. 
D)  People who cannot afford health care should receive less care than those who can pay for full services.

Question 4

Which of the following is NOT a roadblock to communication?

Accepted Answer

A)  Sharing subjects 
B)  Reassuring cliches 
C)  Criticizing 
D)  Required explanations 
A)  Sharing subjects 
B)  Reassuring cliches 
C)  Criticizing 
D)  Required explanations

Question 5

Which of the following is the highest level of the hierarchy of needs?

Accepted Answer

A)  Self-accomplishment 
B)  Self-actualization 
C)  Self-confidence 
D)  Self-rewards 
A)  Self-accomplishment 
B)  Self-actualization 
C)  Self-confidence 
D)  Self-rewards

Which of the following is the most appropriate response by the medical assistant to the patient's statement,"I am late coming in for my check-up"?

Which of the following must be present to achieve effective verbal and nonverbal communication?

Which of the following is NOT an example of bias or prejudice in today's society?

Which of the following is NOT a roadblock to communication?

Which of the following is the highest level of the hierarchy of needs?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters

Exam 5: Therapeutic Communication Skills

Which of the following is the most appropriate response by the medical assistant to the patient's statement,"I am late coming in for my check-up"?

Which of the following must be present to achieve effective verbal and nonverbal communication?

Which of the following is NOT an example of bias or prejudice in today's society?

Which of the following is NOT a roadblock to communication?

Which of the following is the highest level of the hierarchy of needs?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Patient Scheduling

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters