Question 1

Decision making is essentially a problem-solving process that involves eliminating barriers to organizational goal attainment.

Accepted Answer

A) True 
 B)False

Question 2

What is bounded rationality?

Accepted Answer

Bounded rationality refers to the fact t

Question 3

Discuss the relationship that exists between risk and uncertainty in management decision making.

Accepted Answer

In most instances, it is impossible for

Question 4

The more ________ and less ________ involved, the more confidence managers tend to have in their decision making.

Accepted Answer

A)  certainty; time 
B)  risk; certainty 
C)  risk; uncertainty 
D)  uncertainty; risk 
E)  certainty; risk 
A)  certainty; time 
B)  risk; certainty 
C)  risk; uncertainty 
D)  uncertainty; risk 
E)  certainty; risk

Question 5

Which of the following is true about decisions arrived at through consensus?

Accepted Answer

A)  It occurs when the team members approve of an individual's decision. 
B)  It requires little involvement or assistance from the manager. 
C)  Its effectiveness can be hampered by poor interpersonal relations. 
D)  It is foolproof and successful at all times. 
E)  The decision group generally consists of only managers. 
A)  It occurs when the team members approve of an individual's decision. 
B)  It requires little involvement or assistance from the manager. 
C)  Its effectiveness can be hampered by poor interpersonal relations. 
D)  It is foolproof and successful at all times. 
E)  The decision group generally consists of only managers.

Question 6

Trendy Garb is a retail store that sells women's apparel. The store has comprehensive rules, policies, and procedures for matters related to customer complaints and product returns. Hence, when faced with either of these situations, the store manager simply needs to refer to these guidelines and accordingly proceed. This is an example of ________.

Accepted Answer

A)  overlapping responsibility 
B)  nonprogrammed decision 
C)  rule of thumb 
D)  decision tree 
E)  programmed decision 
A)  overlapping responsibility 
B)  nonprogrammed decision 
C)  rule of thumb 
D)  decision tree 
E)  programmed decision

Question 7

John wants to start his own pet shop and has run an ad for the post of shop assistant. He hired the first candidate he interviewed without reviewing the remaining applications because the first one fit the given criteria he had listed in the job ad. This is an example of ________.

Accepted Answer

A)  confirmation bias 
B)  risk 
C)  bias 
D)  satisficing 
E)  heuristics 
A)  confirmation bias 
B)  risk 
C)  bias 
D)  satisficing 
E)  heuristics

Question 8

Which of the following is an example of a nonprogrammed decision?

Accepted Answer

A)  determining how products will be arranged on the shelves of a supermarket 
B)  deciding how to handle customer complaints and product returns 
C)  identifying and selecting a new supplier of raw materials 
D)  evaluating the performance of a job applicant on a job sample test 
E)  writing an email requesting one's senior for a few days off 
A)  determining how products will be arranged on the shelves of a supermarket 
B)  deciding how to handle customer complaints and product returns 
C)  identifying and selecting a new supplier of raw materials 
D)  evaluating the performance of a job applicant on a job sample test 
E)  writing an email requesting one's senior for a few days off

Question 9

________ refers to an individual's inborn ability to synthesize information quickly and effectively.

Accepted Answer

A)  Bounded rationality 
B)  Satisficing 
C)  Bias 
D)  Intuition 
E)  Optimism 
A)  Bounded rationality 
B)  Satisficing 
C)  Bias 
D)  Intuition 
E)  Optimism

Question 10

A decision is a choice made between two or more available alternatives.

Accepted Answer

A) True 
 B)False

Question 11

After identifying an existing problem, the next step in the decision-making process is ________.

Accepted Answer

A)  selecting the best among the alternative solutions 
B)  listing alternative solutions 
C)  identifying organizational objectives 
D)  gathering feedback on the implemented alternative 
E)  implementing the selected alternative 
A)  selecting the best among the alternative solutions 
B)  listing alternative solutions 
C)  identifying organizational objectives 
D)  gathering feedback on the implemented alternative 
E)  implementing the selected alternative

Question 12

Which of the following is an advantage of group decision making?

Accepted Answer

A)  Groups take less time than individuals to arrive at a decision because of the collective and diverse mentality of groups. 
B)  Group decisions do not cost the organization as much as individual decisions do. 
C)  Group decisions are of a higher quality than individual decisions because of the friendly relationships that exist within the group. 
D)  Group decisions can be effectively controlled and influenced by the dominant members of the group. 
E)  Members of the group tend to support the implementation of the decision more fervently than they would if the decision had been made by an individual. 
A)  Groups take less time than individuals to arrive at a decision because of the collective and diverse mentality of groups. 
B)  Group decisions do not cost the organization as much as individual decisions do. 
C)  Group decisions are of a higher quality than individual decisions because of the friendly relationships that exist within the group. 
D)  Group decisions can be effectively controlled and influenced by the dominant members of the group. 
E)  Members of the group tend to support the implementation of the decision more fervently than they would if the decision had been made by an individual.

Question 13

Which of the following is a traditional technique for managers to use when handling a programmed decision?

Accepted Answer

A)  judgment 
B)  rules of thumb 
C)  habit 
D)  intuition 
E)  training 
A)  judgment 
B)  rules of thumb 
C)  habit 
D)  intuition 
E)  training

Question 14

The ________ orientation of decision makers makes them believe that the source of all good is outside themselves, and therefore makes them rely heavily on suggestions from other organization members.

Accepted Answer

A)  receptive 
B)  exploitative 
C)  hoarding 
D)  ideal 
E)  marketing 
A)  receptive 
B)  exploitative 
C)  hoarding 
D)  ideal 
E)  marketing

Question 15

The ________ decision-making orientation emphasizes the realization of the organization's potential as well as that of the decision maker. Such decision makers try to use all of their talents when making decisions.

Accepted Answer

A)  ideal 
B)  exploitative 
C)  receptive 
D)  marketing 
E)  tangible 
A)  ideal 
B)  exploitative 
C)  receptive 
D)  marketing 
E)  tangible

Question 16

A manager who desires to maintain the status quo and therefore doesn't take input from outside sources is said to have a/an ________ decision making orientation.

Accepted Answer

A)  receptive 
B)  exploitative 
C)  hoarding 
D)  marketing-oriented 
E)  self-interest 
A)  receptive 
B)  exploitative 
C)  hoarding 
D)  marketing-oriented 
E)  self-interest

Question 17

Colin, a customer service manager, is making a decision that is routine and repetitive, and typically handled in a specific way and therefore this could be said to be a nonprogrammed decision.

Accepted Answer

A) True 
 B)False

Question 18

The bandwagon effect, a common decision-making bias, is ________.

Accepted Answer

A)  the characteristic of an individual who prefers to avoid losses rather than acquire gains 
B)  the tendency to believe certain outcomes because others believe the same 
C)  the tendency to believe that our forecasts for future events are better than they truly are 
D)  the tendency to search for information that supports one's preconceived beliefs 
E)  an individual's tendency to believe that he/she is less susceptible to risky events 
A)  the characteristic of an individual who prefers to avoid losses rather than acquire gains 
B)  the tendency to believe certain outcomes because others believe the same 
C)  the tendency to believe that our forecasts for future events are better than they truly are 
D)  the tendency to search for information that supports one's preconceived beliefs 
E)  an individual's tendency to believe that he/she is less susceptible to risky events

Question 19

Implementation of the chosen alternative is the final step in the decision-making process.

Accepted Answer

A) True 
 B)False

Question 20

An organizational decision maker who is willing to steal ideas as necessary to make good decisions ________.

Accepted Answer

A)  has a hoarding orientation 
B)  is a marketing-oriented decision maker 
C)  has an exploitative orientation 
D)  has a latent orientation 
E)  has an ideal decision-making orientation 
A)  has a hoarding orientation 
B)  is a marketing-oriented decision maker 
C)  has an exploitative orientation 
D)  has a latent orientation 
E)  has an ideal decision-making orientation

Decision making is essentially a problem-solving process that involves eliminating barriers to organizational goal attainment.

What is bounded rationality?

Discuss the relationship that exists between risk and uncertainty in management decision making.

The more and less involved, the more confidence managers tend to have in their decision making.

Which of the following is true about decisions arrived at through consensus?

John wants to start his own pet shop and has run an ad for the post of shop assistant. He hired the first candidate he interviewed without reviewing the remaining applications because the first one fit the given criteria he had listed in the job ad. This is an example of ________.

Which of the following is an example of a nonprogrammed decision?

________ refers to an individual's inborn ability to synthesize information quickly and effectively.

A decision is a choice made between two or more available alternatives.

After identifying an existing problem, the next step in the decision-making process is ________.

Which of the following is an advantage of group decision making?

Which of the following is a traditional technique for managers to use when handling a programmed decision?

The ________ orientation of decision makers makes them believe that the source of all good is outside themselves, and therefore makes them rely heavily on suggestions from other organization members.

The ________ decision-making orientation emphasizes the realization of the organization's potential as well as that of the decision maker. Such decision makers try to use all of their talents when making decisions.

A manager who desires to maintain the status quo and therefore doesn't take input from outside sources is said to have a/an ________ decision making orientation.

Colin, a customer service manager, is making a decision that is routine and repetitive, and typically handled in a specific way and therefore this could be said to be a nonprogrammed decision.

The bandwagon effect, a common decision-making bias, is ________.

Implementation of the chosen alternative is the final step in the decision-making process.

An organizational decision maker who is willing to steal ideas as necessary to make good decisions ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

Exam 6: Making Decisions

Decision making is essentially a problem-solving process that involves eliminating barriers to organizational goal attainment.

What is bounded rationality?

Discuss the relationship that exists between risk and uncertainty in management decision making.

The more ________ and less ________ involved, the more confidence managers tend to have in their decision making.

Which of the following is true about decisions arrived at through consensus?

John wants to start his own pet shop and has run an ad for the post of shop assistant. He hired the first candidate he interviewed without reviewing the remaining applications because the first one fit the given criteria he had listed in the job ad. This is an example of ________.

Which of the following is an example of a nonprogrammed decision?

________ refers to an individual's inborn ability to synthesize information quickly and effectively.

A decision is a choice made between two or more available alternatives.

After identifying an existing problem, the next step in the decision-making process is ________.

Which of the following is an advantage of group decision making?

Which of the following is a traditional technique for managers to use when handling a programmed decision?

The ________ orientation of decision makers makes them believe that the source of all good is outside themselves, and therefore makes them rely heavily on suggestions from other organization members.

The ________ decision-making orientation emphasizes the realization of the organization's potential as well as that of the decision maker. Such decision makers try to use all of their talents when making decisions.

A manager who desires to maintain the status quo and therefore doesn't take input from outside sources is said to have a/an ________ decision making orientation.

Colin, a customer service manager, is making a decision that is routine and repetitive, and typically handled in a specific way and therefore this could be said to be a nonprogrammed decision.

The bandwagon effect, a common decision-making bias, is ________.

Implementation of the chosen alternative is the final step in the decision-making process.

An organizational decision maker who is willing to steal ideas as necessary to make good decisions ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

The more and less involved, the more confidence managers tend to have in their decision making.