Exam 17: International Operations Management

An experiment found that consumer preference for Tempomax watches fell by 74 percent when the consumers were told that Tempomax watches were produced in Pakistan instead of Germany. Which term best explains this occurrence?

Although international materials management is generally more complex than domestic materials management, transportation and distribution decisions are typically simpler on an international scale because of advanced technology.

Explain benchmarking.

What is the central role of operations management within an international firm?

All else being equal, a firm will choose to make or buy simply on the basis of whether it can obtain the resource cheaper by making it internally or by buying it from an external supplier.

In today's age of quick communication, the location of a factory has little impact on a firm's ability to respond to customer tastes and preferences.

________ is the creation of goods by transforming raw materials and component parts in combination with capital, labor, and technology.

A product's value-to-weight ratio primarily affects ________.

What are the guidelines that provide the basis for quality certification called?

The American Society for Quality Control developed and refined an international set of quality guidelines which are now called ISO 9000:2000.