Question 1

Describe the three areas in which operations managers make decisions.

Accepted Answer

The three areas in which operations mana

Question 2

What is TQM? What are the components necessary for successful TQM?

Accepted Answer

Total quality management is an integrate

Question 3

How has Lufthansa increased productivity through employee participation?

Accepted Answer

When Lufthansa wanted to cut its payroll

Question 4

The service sector is especially important in developing economies.

Accepted Answer

A) True 
 B)False

Question 5

Firms with global product structures will locate factories anywhere in the world to meet the firm's cost and quality performance goals.

Accepted Answer

A) True 
 B)False

Question 6

Firms that have little vertical integration typically make the inputs necessary for manufacturing.

Accepted Answer

A) True 
 B)False

Question 7

What are operations management decisions, processes, and issues that involve the creation of tangible goods called?

Accepted Answer

A)  service operations management 
B)  production management 
C)  management of goods 
D)  manufacturing 
A)  service operations management 
B)  production management 
C)  management of goods 
D)  manufacturing

Question 8

Multiple tables at Red Lobster were empty yesterday afternoon. Which characteristic of services is most likely a concern for the restaurant chain?

Accepted Answer

A)  service intangibility 
B)  service perishability 
C)  customer participation 
D)  product bundling and compatibility 
A)  service intangibility 
B)  service perishability 
C)  customer participation 
D)  product bundling and compatibility

Question 9

Benson Electronics wants to increase employee involvement for the purpose of enhancing productivity. Which of the following would most likely enable Benson to accomplish this goal?

Accepted Answer

A)  decrease work hours 
B)  provide salary increases 
C)  offer additional health benefits 
D)  implement self-managed teams 
A)  decrease work hours 
B)  provide salary increases 
C)  offer additional health benefits 
D)  implement self-managed teams

Question 10

Information and its role in the firm is more complex in international companies.

Accepted Answer

A) True 
 B)False

Question 11

If the firm uses a customized approach to each market, its operations management should be globally integrated.

Accepted Answer

A) True 
 B)False

Question 12

Porsche competes on the basis of product performance and status. Its production facilities need to be located where there is a skilled labor force despite the higher costs of that labor. What business strategy is affecting operations management decisions in this case?

Accepted Answer

A)  differentiation 
B)  cost leadership 
C)  focus 
D)  niche 
A)  differentiation 
B)  cost leadership 
C)  focus 
D)  niche

Question 13

Sourcing and procuring refer to ________.

Accepted Answer

A)  supply chain management 
B)  production management 
C)  service operations management 
D)  integration management 
A)  supply chain management 
B)  production management 
C)  service operations management 
D)  integration management

Question 14

Firms that have little ________ are involved in very few steps in the production chain.

Accepted Answer

A)  standardization 
B)  vertical integration 
C)  operations management 
D)  customization 
A)  standardization 
B)  vertical integration 
C)  operations management 
D)  customization

Question 15

What type of production location makes sense for a firm following a cost leadership strategy?

Accepted Answer

Firms following cost

Question 16

________ is the process of legally and ethically studying how other firms do something in a high-quality way and then either imitating or improving on their methods.

Accepted Answer

A)  Total quality management 
B)  Statistical process control 
C)  Benchmarking 
D)  Scorecarding 
A)  Total quality management 
B)  Statistical process control 
C)  Benchmarking 
D)  Scorecarding

Question 17

Many firms report that just preparing for an ISO 9000 audit has been helpful.

Accepted Answer

A) True 
 B)False

Question 18

When data are in a form that is valuable to a manager in making decisions and performing related tasks, it is called ________.

Accepted Answer

A)  reports 
B)  information 
C)  statistics 
D)  analysis 
A)  reports 
B)  information 
C)  statistics 
D)  analysis

Question 19

Xerox sent a team of managers to Japan to study Canon copiers there. They found the copier was of higher quality than Xerox's copiers. Xerox then attempted to imitate Canon's methods. This is an example of ________.

Accepted Answer

A)  total quality management 
B)  statistical process control 
C)  benchmarking 
D)  competitive parity 
A)  total quality management 
B)  statistical process control 
C)  benchmarking 
D)  competitive parity

Question 20

What is the difference between operations management and supply chain management?

Accepted Answer

Operations management is the set of acti

Describe the three areas in which operations managers make decisions.

What is TQM? What are the components necessary for successful TQM?

How has Lufthansa increased productivity through employee participation?

The service sector is especially important in developing economies.

Firms with global product structures will locate factories anywhere in the world to meet the firm's cost and quality performance goals.

Firms that have little vertical integration typically make the inputs necessary for manufacturing.

What are operations management decisions, processes, and issues that involve the creation of tangible goods called?

Multiple tables at Red Lobster were empty yesterday afternoon. Which characteristic of services is most likely a concern for the restaurant chain?

Benson Electronics wants to increase employee involvement for the purpose of enhancing productivity. Which of the following would most likely enable Benson to accomplish this goal?

Information and its role in the firm is more complex in international companies.

If the firm uses a customized approach to each market, its operations management should be globally integrated.

Porsche competes on the basis of product performance and status. Its production facilities need to be located where there is a skilled labor force despite the higher costs of that labor. What business strategy is affecting operations management decisions in this case?

Sourcing and procuring refer to ________.

Firms that have little ________ are involved in very few steps in the production chain.

What type of production location makes sense for a firm following a cost leadership strategy?

________ is the process of legally and ethically studying how other firms do something in a high-quality way and then either imitating or improving on their methods.

Many firms report that just preparing for an ISO 9000 audit has been helpful.

When data are in a form that is valuable to a manager in making decisions and performing related tasks, it is called ________.

Xerox sent a team of managers to Japan to study Canon copiers there. They found the copier was of higher quality than Xerox's copiers. Xerox then attempted to imitate Canon's methods. This is an example of ________.

What is the difference between operations management and supply chain management?

An Overview of International Business

Global Marketplaces and Business Centers

Legal, Technological, Accounting, and Political Environments

The Role of Culture

Ethics and Social Responsibility in International Business

International Trade and Investment

The International Monetary System and the Balance of Payments

Foreign Exchange and International Financial Markets

Formulation of National Trade Policies

International Cooperation Among Nations

International Strategic Management

Strategies for Analyzing and Entering Foreign Markets

International Strategic Alliances

International Organization Design and Control

Leadership and Employee Behavior in International Business

International Marketing

International Financial Management

International Human Resource Management and Labor Relations

Filters

Exam 17: International Operations Management

Describe the three areas in which operations managers make decisions.

What is TQM? What are the components necessary for successful TQM?

How has Lufthansa increased productivity through employee participation?

The service sector is especially important in developing economies.

Firms with global product structures will locate factories anywhere in the world to meet the firm's cost and quality performance goals.

Firms that have little vertical integration typically make the inputs necessary for manufacturing.

What are operations management decisions, processes, and issues that involve the creation of tangible goods called?

Multiple tables at Red Lobster were empty yesterday afternoon. Which characteristic of services is most likely a concern for the restaurant chain?

Benson Electronics wants to increase employee involvement for the purpose of enhancing productivity. Which of the following would most likely enable Benson to accomplish this goal?

Information and its role in the firm is more complex in international companies.

If the firm uses a customized approach to each market, its operations management should be globally integrated.

Porsche competes on the basis of product performance and status. Its production facilities need to be located where there is a skilled labor force despite the higher costs of that labor. What business strategy is affecting operations management decisions in this case?

Sourcing and procuring refer to ________.

Firms that have little ________ are involved in very few steps in the production chain.

What type of production location makes sense for a firm following a cost leadership strategy?

________ is the process of legally and ethically studying how other firms do something in a high-quality way and then either imitating or improving on their methods.

Many firms report that just preparing for an ISO 9000 audit has been helpful.

When data are in a form that is valuable to a manager in making decisions and performing related tasks, it is called ________.

Xerox sent a team of managers to Japan to study Canon copiers there. They found the copier was of higher quality than Xerox's copiers. Xerox then attempted to imitate Canon's methods. This is an example of ________.

What is the difference between operations management and supply chain management?

An Overview of International Business

Global Marketplaces and Business Centers

Legal, Technological, Accounting, and Political Environments

The Role of Culture

Ethics and Social Responsibility in International Business

International Trade and Investment

The International Monetary System and the Balance of Payments

Foreign Exchange and International Financial Markets

Formulation of National Trade Policies

International Cooperation Among Nations

International Strategic Management

Strategies for Analyzing and Entering Foreign Markets

International Strategic Alliances

International Organization Design and Control

Leadership and Employee Behavior in International Business

International Marketing

International Financial Management

International Human Resource Management and Labor Relations

Filters