Question 1

________ is an integrated effort to systematically and continuously improve the quality of an organization's products and/or services.

Accepted Answer

A)  ISO 9000 
B)  Standardization 
C)  Total quality management 
D)  Just-in-time management 
A)  ISO 9000 
B)  Standardization 
C)  Total quality management 
D)  Just-in-time management

Question 2

A weakness of the Japanese keiretsu system is its inability to reduce the problem of enforcing contracts between a firm and its suppliers.

Accepted Answer

A) True 
 B)False

Question 3

Which service typically cannot occur without customer participation?

Accepted Answer

A)  personal communication 
B)  financial advising 
C)  foreign tourism 
D)  service calls 
A)  personal communication 
B)  financial advising 
C)  foreign tourism 
D)  service calls

Question 4

Which of the following areas is not covered by ISO 9000 standards?

Accepted Answer

A)  product testing 
B)  employee training 
C)  logistics 
D)  record keeping 
A)  product testing 
B)  employee training 
C)  logistics 
D)  record keeping

Question 5

Productivity is most likely important because it ________.

Accepted Answer

A)  establishes just-in-time manufacturing 
B)  follows changing technological innovations 
C)  contributes to the overall standard of living within a particular country 
D)  provides government facilitators with modern techniques, tools, and data 
A)  establishes just-in-time manufacturing 
B)  follows changing technological innovations 
C)  contributes to the overall standard of living within a particular country 
D)  provides government facilitators with modern techniques, tools, and data

Question 6

Which of the following is not a characteristic of services?

Accepted Answer

A)  can be stored briefly 
B)  requires customer participation 
C)  bundled with other products 
D)  can be linked with tangible goods 
A)  can be stored briefly 
B)  requires customer participation 
C)  bundled with other products 
D)  can be linked with tangible goods

Question 7

Which of the following is not a country-related issue affecting the location decision for manufacturing facilities?

Accepted Answer

A)  resource availability 
B)  resource costs 
C)  customer feedback 
D)  infrastructure 
A)  resource availability 
B)  resource costs 
C)  customer feedback 
D)  infrastructure

Question 8

What is an information system? How are international operations managers using integrated information systems to more effectively manage their information?

Accepted Answer

An information system is a methodology c

Question 9

Why is quality an important function of international operations management? What role does the ISO play in quality?

Accepted Answer

Firms today compete on the basis of qual

Question 10

What is the relationship between operations management and productivity? What steps can a firm take to enhance its productivity?

Accepted Answer

Operations management is also closely li

Question 11

What is vertical integration?

Accepted Answer

Vertical integration is the ex

Question 12

Larson Financial Services, an international accounting firm, provides customers with tax advice. Which characteristic of international services is most likely an issue for Larson?

Accepted Answer

A)  service intangibility 
B)  service perishability 
C)  customer participation 
D)  product bundling and compatibility 
A)  service intangibility 
B)  service perishability 
C)  customer participation 
D)  product bundling and compatibility

Question 13

________ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create the outputs.

Accepted Answer

A)  GNP 
B)  Productivity 
C)  Turnover ratio 
D)  Return on investment 
A)  GNP 
B)  Productivity 
C)  Turnover ratio 
D)  Return on investment

Question 14

Why did some Korean firms initially face difficulties competing in Europe?

Accepted Answer

A)  undocumented repair policies 
B)  poor reputation for quality 
C)  high product costs 
D)  weak supply chain 
A)  undocumented repair policies 
B)  poor reputation for quality 
C)  high product costs 
D)  weak supply chain

Question 15

What is statistical process control?

Accepted Answer

Statistical process control is

Question 16

Which of the following has enabled international firms, such as Zara and Urban Outfitters, to improve their logistical operations?

Accepted Answer

A)  changes in information technology 
B)  shifts towards global servicing 
C)  increase of free trade zones 
D)  elimination of tariffs 
A)  changes in information technology 
B)  shifts towards global servicing 
C)  increase of free trade zones 
D)  elimination of tariffs

Question 17

Infrastructure and country-of-origin effects are the primary determinants of whether an individual country is a suitable location for a facility.

Accepted Answer

A) True 
 B)False

Question 18

Because Fiat is a relatively small automobile manufacturer, it is more likely to buy its component parts from other suppliers.

Accepted Answer

A) True 
 B)False

Question 19

Buying from an external supplier reduces a firm's financial and operating risk.

Accepted Answer

A) True 
 B)False

Question 20

According to the text, which of the following has enabled Zara to surpass Benetton?

Accepted Answer

A)  customizing fashion for the mass market 
B)  opening new franchises in European cities 
C)  changing product lines every few weeks 
D)  establishing separate design centers 
A)  customizing fashion for the mass market 
B)  opening new franchises in European cities 
C)  changing product lines every few weeks 
D)  establishing separate design centers

________ is an integrated effort to systematically and continuously improve the quality of an organization's products and/or services.

A weakness of the Japanese keiretsu system is its inability to reduce the problem of enforcing contracts between a firm and its suppliers.

Which service typically cannot occur without customer participation?

Which of the following areas is not covered by ISO 9000 standards?

Productivity is most likely important because it ________.

Which of the following is not a characteristic of services?

Which of the following is not a country-related issue affecting the location decision for manufacturing facilities?

What is an information system? How are international operations managers using integrated information systems to more effectively manage their information?

Why is quality an important function of international operations management? What role does the ISO play in quality?

What is the relationship between operations management and productivity? What steps can a firm take to enhance its productivity?

What is vertical integration?

Larson Financial Services, an international accounting firm, provides customers with tax advice. Which characteristic of international services is most likely an issue for Larson?

________ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create the outputs.

Why did some Korean firms initially face difficulties competing in Europe?

What is statistical process control?

Which of the following has enabled international firms, such as Zara and Urban Outfitters, to improve their logistical operations?

Infrastructure and country-of-origin effects are the primary determinants of whether an individual country is a suitable location for a facility.

Because Fiat is a relatively small automobile manufacturer, it is more likely to buy its component parts from other suppliers.

Buying from an external supplier reduces a firm's financial and operating risk.

According to the text, which of the following has enabled Zara to surpass Benetton?

An Overview of International Business

Global Marketplaces and Business Centers

Legal, Technological, Accounting, and Political Environments

The Role of Culture

Ethics and Social Responsibility in International Business

International Trade and Investment

The International Monetary System and the Balance of Payments

Foreign Exchange and International Financial Markets

Formulation of National Trade Policies

International Cooperation Among Nations

International Strategic Management

Strategies for Analyzing and Entering Foreign Markets

International Strategic Alliances

International Organization Design and Control

Leadership and Employee Behavior in International Business

International Marketing

International Financial Management

International Human Resource Management and Labor Relations

Filters

Exam 17: International Operations Management

________ is an integrated effort to systematically and continuously improve the quality of an organization's products and/or services.

A weakness of the Japanese keiretsu system is its inability to reduce the problem of enforcing contracts between a firm and its suppliers.

Which service typically cannot occur without customer participation?

Which of the following areas is not covered by ISO 9000 standards?

Productivity is most likely important because it ________.

Which of the following is not a characteristic of services?

Which of the following is not a country-related issue affecting the location decision for manufacturing facilities?

What is an information system? How are international operations managers using integrated information systems to more effectively manage their information?

Why is quality an important function of international operations management? What role does the ISO play in quality?

What is the relationship between operations management and productivity? What steps can a firm take to enhance its productivity?

What is vertical integration?

Larson Financial Services, an international accounting firm, provides customers with tax advice. Which characteristic of international services is most likely an issue for Larson?

________ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create the outputs.

Why did some Korean firms initially face difficulties competing in Europe?

What is statistical process control?

Which of the following has enabled international firms, such as Zara and Urban Outfitters, to improve their logistical operations?

Infrastructure and country-of-origin effects are the primary determinants of whether an individual country is a suitable location for a facility.

Because Fiat is a relatively small automobile manufacturer, it is more likely to buy its component parts from other suppliers.

Buying from an external supplier reduces a firm's financial and operating risk.

According to the text, which of the following has enabled Zara to surpass Benetton?

An Overview of International Business

Global Marketplaces and Business Centers

Legal, Technological, Accounting, and Political Environments

The Role of Culture

Ethics and Social Responsibility in International Business

International Trade and Investment

The International Monetary System and the Balance of Payments

Foreign Exchange and International Financial Markets

Formulation of National Trade Policies

International Cooperation Among Nations

International Strategic Management

Strategies for Analyzing and Entering Foreign Markets

International Strategic Alliances

International Organization Design and Control

Leadership and Employee Behavior in International Business

International Marketing

International Financial Management

International Human Resource Management and Labor Relations

Filters