Question 1

Traditionally, a span of management of about _____ has been recommended.

Accepted Answer

A)  three 
B)  five 
C)  fifteen 
D)  seven 
E)  twenty 
A)  three 
B)  five 
C)  fifteen 
D)  seven 
E)  twenty

Question 2

In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

Accepted Answer

A)  virtual network 
B)  matrix 
C)  functional 
D)  divisional 
E)  geographic 
A)  virtual network 
B)  matrix 
C)  functional 
D)  divisional 
E)  geographic

Question 3

Describe service technology.

Accepted Answer

Service technology c

Question 4

Theresa works in an organization where coordination across organizational units is poor and the units perceived themselves to be in competition with one another for organizational resources. These characteristics are consistent with which of the following structures?

Accepted Answer

A)  A matrix structure 
B)  A functional structure 
C)  A divisional structure 
D)  A team-based structure 
E)  A virtual network structure 
A)  A matrix structure 
B)  A functional structure 
C)  A divisional structure 
D)  A team-based structure 
E)  A virtual network structure

Question 5

Self-contained unit structure is a term used for:

Accepted Answer

A)  divisional structure. 
B)  functional structure. 
C)  term structure. 
D)  matrix structure. 
E)  virtual network structure. 
A)  divisional structure. 
B)  functional structure. 
C)  term structure. 
D)  matrix structure. 
E)  virtual network structure.

Question 6

Advantages of the matrix structure include:

Accepted Answer

A)  it increases employee participation. 
B)  it makes efficient use of human resources. 
C)  it works well in a changing environment. 
D)  it develops both general and specialist management skills. 
E)  all of these. 
A)  it increases employee participation. 
B)  it makes efficient use of human resources. 
C)  it works well in a changing environment. 
D)  it develops both general and specialist management skills. 
E)  all of these.

Question 7

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure.

Accepted Answer

A)  geographic 
B)  product 
C)  functional 
D)  matrix 
E)  team-based 
A)  geographic 
B)  product 
C)  functional 
D)  matrix 
E)  team-based

Question 8

_____ departments perform tasks that reflect the organization's primary goal and mission, while _____ departments include all those that provide specialized skills in support of _____ departments.

Accepted Answer

The answer of _____ departments perform tasks that reflect the...

Question 9

The visual representation of an organization's structure is called the _____.

Accepted Answer

The answer of The visual representation of an organization's structure...

Question 10

_____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.

Accepted Answer

The answer of _____ refers to services that are perishable...

Question 11

How does managerial authority flow through the organizational hierarchy?

Accepted Answer

A)  Vertically 
B)  Sporadically 
C)  Horizontally 
D)  In a circular fashion 
E)  Authority is static - it does not flow 
A)  Vertically 
B)  Sporadically 
C)  Horizontally 
D)  In a circular fashion 
E)  Authority is static - it does not flow

Question 12

_____ means that decision authority is located near the top of the organization.

Accepted Answer

The answer of _____ means that decision authority is located...

Question 13

Define span of management and explain if there is an ideal span of management.

Accepted Answer

The span of management, or span of contr

Question 14

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called _____.

Accepted Answer

A)  delegation 
B)  line authority 
C)  staff authority 
D)  accountability 
E)  hierarchy 
A)  delegation 
B)  line authority 
C)  staff authority 
D)  accountability 
E)  hierarchy

Question 15

Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a _____ structure.

Accepted Answer

A)  functional 
B)  divisional 
C)  geographic 
D)  matrix 
E)  product 
A)  functional 
B)  divisional 
C)  geographic 
D)  matrix 
E)  product

Question 16

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _____ to _____.

Accepted Answer

A)  horizontal, vertical 
B)  team based, horizontal 
C)  vertical, team based 
D)  mechanistic, rigid 
E)  team-based, virtual network 
A)  horizontal, vertical 
B)  team based, horizontal 
C)  vertical, team based 
D)  mechanistic, rigid 
E)  team-based, virtual network

Question 17

A formal chain of command for both functional and divisional relationships is provided by the _____ approach to structure.

Accepted Answer

A)  matrix 
B)  vertical functional 
C)  divisional 
D)  product 
E)  team-based 
A)  matrix 
B)  vertical functional 
C)  divisional 
D)  product 
E)  team-based

Question 18

Kara's department is made up of people with similar skills and work activities. Her organization uses the _____ approach to departmentalization.

Accepted Answer

A)  team-based 
B)  horizontal matrix 
C)  divisional 
D)  vertical functional 
E)  process 
A)  team-based 
B)  horizontal matrix 
C)  divisional 
D)  vertical functional 
E)  process

Question 19

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure.

Accepted Answer

A) True 
 B)False

Question 20

All functions in a specific country or region report to the same division manager in _____ divisions.

Accepted Answer

A)  functional 
B)  matrix 
C)  geographic-based 
D)  teams 
E)  networks 
A)  functional 
B)  matrix 
C)  geographic-based 
D)  teams 
E)  networks

Traditionally, a span of management of about _____ has been recommended.

In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

Describe service technology.

Theresa works in an organization where coordination across organizational units is poor and the units perceived themselves to be in competition with one another for organizational resources. These characteristics are consistent with which of the following structures?

Self-contained unit structure is a term used for:

Advantages of the matrix structure include:

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure.

___ departments perform tasks that reflect the organization's primary goal and mission, while _ departments include all those that provide specialized skills in support of ___ departments.

The visual representation of an organization's structure is called the _____.

_____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.

How does managerial authority flow through the organizational hierarchy?

_____ means that decision authority is located near the top of the organization.

Define span of management and explain if there is an ideal span of management.

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called _____.

Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a _____ structure.

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _ to _.

A formal chain of command for both functional and divisional relationships is provided by the _____ approach to structure.

Kara's department is made up of people with similar skills and work activities. Her organization uses the _____ approach to departmentalization.

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure.

All functions in a specific country or region report to the same division manager in _____ divisions.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 10: Designing Organization Structure

Traditionally, a span of management of about _____ has been recommended.

In the _____ structure, the organization is viewed as a central hub surrounded by a network of outside specialists which are sometimes spread all over the world.

Describe service technology.

Theresa works in an organization where coordination across organizational units is poor and the units perceived themselves to be in competition with one another for organizational resources. These characteristics are consistent with which of the following structures?

Self-contained unit structure is a term used for:

Advantages of the matrix structure include:

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a _____ structure.

_____ departments perform tasks that reflect the organization's primary goal and mission, while _____ departments include all those that provide specialized skills in support of _____ departments.

The visual representation of an organization's structure is called the _____.

_____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.

How does managerial authority flow through the organizational hierarchy?

_____ means that decision authority is located near the top of the organization.

Define span of management and explain if there is an ideal span of management.

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called _____.

Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a _____ structure.

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _____ to _____.

A formal chain of command for both functional and divisional relationships is provided by the _____ approach to structure.

Kara's department is made up of people with similar skills and work activities. Her organization uses the _____ approach to departmentalization.

The framework in which the organization defines how tasks are divided, resources are deployed and departments are coordinated is called organizational structure.

All functions in a specific country or region report to the same division manager in _____ divisions.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

___ departments perform tasks that reflect the organization's primary goal and mission, while _ departments include all those that provide specialized skills in support of ___ departments.

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from _ to _.