Question 1

A type of graph used to show changes over a period of time is a

Accepted Answer

A)  line graph 
B)  bar graph 
C)  pie chart 
D)  both B and C 
A)  line graph 
B)  bar graph 
C)  pie chart 
D)  both B and C

Question 2

A memo is an informal business document used to communicate with an individual or group.

Accepted Answer

A) True 
 B)False

Question 3

Email addresses begin with a domain name that is followed by the @ symbol and a unique user ID.

Accepted Answer

A) True 
 B)False

Question 4

Employees must often read at work to understand directions for using equipment.

Accepted Answer

A) True 
 B)False

Question 5

a message that states what you want to say in the fewest and most direct words possible is

Accepted Answer

A)  clear 
B)  courteous 
C)  concise 
D)  correct 
A)  clear 
B)  courteous 
C)  concise 
D)  correct

Question 6

The summary section of a report lists the report headings and their corresponding page numbers.

Accepted Answer

A) True 
 B)False

Question 7

An analytical report

Accepted Answer

A)  usually does not require information gathering 
B)  is usually a shorter, less complex report than an informational report 
C)  usually presents data along with interpretations 
D)  all the above 
A)  usually does not require information gathering 
B)  is usually a shorter, less complex report than an informational report 
C)  usually presents data along with interpretations 
D)  all the above

Question 8

Programs that allow voice input are called

Accepted Answer

A)  optical character recognition 
B)  speech recognition 
C)  voice recognition 
D)  both B and C 
A)  optical character recognition 
B)  speech recognition 
C)  voice recognition 
D)  both B and C

Question 9

A footer is information that appears below the body text on pages of a document.

Accepted Answer

A) True 
 B)False

Question 10

A well-written business message

Accepted Answer

A)  is expected to contain only one or two errors 
B)  is clear, concise, courteous, complete, and correct 
C)  should not contain polite expressions such as please or thank you 
D)  none of the above 
A)  is expected to contain only one or two errors 
B)  is clear, concise, courteous, complete, and correct 
C)  should not contain polite expressions such as please or thank you 
D)  none of the above

Question 11

To prepare good news or neutral messages, use a direct approach.

Accepted Answer

A) True 
 B)False

Question 12

Your vocabulary is words you know and understand how to use.

Accepted Answer

A) True 
 B)False

Question 13

The ability to understand what you have read, seen or heard is called

Accepted Answer

A)  comprehension 
B)  vocabulary 
C)  context 
D)  focus 
A)  comprehension 
B)  vocabulary 
C)  context 
D)  focus

Question 14

A formal written business communication, usually to someone outside the organization, is a (an)

Accepted Answer

A)  memo 
B)  business letter 
C)  e-mail message 
D)  newsletter 
A)  memo 
B)  business letter 
C)  e-mail message 
D)  newsletter

Question 15

Your reading rate is your ability to understand what you have read.

Accepted Answer

A) True 
 B)False

Question 16

In a block format business letter, all lines begin at the left margin.

Accepted Answer

A) True 
 B)False

A type of graph used to show changes over a period of time is a

A memo is an informal business document used to communicate with an individual or group.

Email addresses begin with a domain name that is followed by the @ symbol and a unique user ID.

Employees must often read at work to understand directions for using equipment.

a message that states what you want to say in the fewest and most direct words possible is

The summary section of a report lists the report headings and their corresponding page numbers.

An analytical report

Programs that allow voice input are called

A footer is information that appears below the body text on pages of a document.

A well-written business message

To prepare good news or neutral messages, use a direct approach.

Your vocabulary is words you know and understand how to use.

The ability to understand what you have read, seen or heard is called

A formal written business communication, usually to someone outside the organization, is a (an)

Your reading rate is your ability to understand what you have read.

In a block format business letter, all lines begin at the left margin.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters

Exam 4: Communicating in Written Form

A type of graph used to show changes over a period of time is a

A memo is an informal business document used to communicate with an individual or group.

Email addresses begin with a domain name that is followed by the @ symbol and a unique user ID.

Employees must often read at work to understand directions for using equipment.

a message that states what you want to say in the fewest and most direct words possible is

The summary section of a report lists the report headings and their corresponding page numbers.

An analytical report

Programs that allow voice input are called

A footer is information that appears below the body text on pages of a document.

A well-written business message

To prepare good news or neutral messages, use a direct approach.

Your vocabulary is words you know and understand how to use.

The ability to understand what you have read, seen or heard is called

A formal written business communication, usually to someone outside the organization, is a (an)

Your reading rate is your ability to understand what you have read.

In a block format business letter, all lines begin at the left margin.

The Office Environment

Office Competencies

Managing Information to Enhance Productivity

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters