Question 1

Communicating information is a key office activity that includes

Accepted Answer

A)  entering data into databases 
B)  maintaining calendars 
C)  delivering oral presentations 
D)  all the above 
A)  entering data into databases 
B)  maintaining calendars 
C)  delivering oral presentations 
D)  all the above

Question 2

Nonterritorial workspaces are workspaces that are assigned permanently to particular employees.

Accepted Answer

A) True 
 B)False

Question 3

Information consists of

Accepted Answer

A)  unorganized data or facts 
B)  data or facts that have been organized into a meaningful form 
C)  only facts that a worker has personally verified 
D)  none of the above 
A)  unorganized data or facts 
B)  data or facts that have been organized into a meaningful form 
C)  only facts that a worker has personally verified 
D)  none of the above

Question 4

An effective customer service strategy is

Accepted Answer

A)  giving customers limited information about an issue 
B)  ignoring customer input 
C)  assuming solutions to a problem have been effective 
D)  showing respect for customers 
A)  giving customers limited information about an issue 
B)  ignoring customer input 
C)  assuming solutions to a problem have been effective 
D)  showing respect for customers

Question 5

A virtual office is

Accepted Answer

A)  permanent and located where the company does business 
B)  a space within a person's home organized for the efficient performance of office tasks 
C)  the capability to perform work activities away from a traditional office setting 
D)  all the above 
A)  permanent and located where the company does business 
B)  a space within a person's home organized for the efficient performance of office tasks 
C)  the capability to perform work activities away from a traditional office setting 
D)  all the above

Question 6

Maintaining calendars is an example of

Accepted Answer

A)  creating or analyzing information 
B)  searching for information 
C)  communicating information 
D)  managing information 
A)  creating or analyzing information 
B)  searching for information 
C)  communicating information 
D)  managing information

Question 7

Customer focus is paying attention to fulfilling the needs and wants of customers.

Accepted Answer

A) True 
 B)False

Question 8

An office is a place in which the affairs of an individual, a business, or an organization are carried out.

Accepted Answer

A) True 
 B)False

Question 9

Virtual assistants

Accepted Answer

A)  require an on-site office space 
B)  are usually full-time salaried employees 
C)  are usually paid only for their work or the projects they complete 
D)  both A and C 
A)  require an on-site office space 
B)  are usually full-time salaried employees 
C)  are usually paid only for their work or the projects they complete 
D)  both A and C

Question 10

Increasingly, American companies

Accepted Answer

A)  have fewer layers of middle management 
B)  have more layers of middle management 
C)  discourage workers from making decisions without review by a higher-level manager 
D)  none of the above 
A)  have fewer layers of middle management 
B)  have more layers of middle management 
C)  discourage workers from making decisions without review by a higher-level manager 
D)  none of the above

Question 11

Because technology is changing, office workers may expect their responsibilities and the way they work to

Accepted Answer

A)  remain basically the same in the future 
B)  change markedly from time to time 
C)  require little or no new learning 
D)  both A and C 
A)  remain basically the same in the future 
B)  change markedly from time to time 
C)  require little or no new learning 
D)  both A and C

Question 12

Using reference manuals and books is an example of

Accepted Answer

A)  analyzing information 
B)  processing information 
C)  searching for information 
D)  communicating information 
A)  analyzing information 
B)  processing information 
C)  searching for information 
D)  communicating information

Question 13

A cooperative worker is willing to participate in what needs to be done to achieve a goal.

Accepted Answer

A) True 
 B)False

Question 14

An organization's communications network that is meant for use by its employees or members is called

Accepted Answer

A)  the Internet 
B)  an intranet 
C)  an extranet 
D)  a mobile office 
A)  the Internet 
B)  an intranet 
C)  an extranet 
D)  a mobile office

Communicating information is a key office activity that includes

Nonterritorial workspaces are workspaces that are assigned permanently to particular employees.

Information consists of

An effective customer service strategy is

A virtual office is

Maintaining calendars is an example of

Customer focus is paying attention to fulfilling the needs and wants of customers.

An office is a place in which the affairs of an individual, a business, or an organization are carried out.

Virtual assistants

Increasingly, American companies

Because technology is changing, office workers may expect their responsibilities and the way they work to

Using reference manuals and books is an example of

A cooperative worker is willing to participate in what needs to be done to achieve a goal.

An organization's communications network that is meant for use by its employees or members is called

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters

Exam 1: The Office Environment

Communicating information is a key office activity that includes

Nonterritorial workspaces are workspaces that are assigned permanently to particular employees.

Information consists of

An effective customer service strategy is

A virtual office is

Maintaining calendars is an example of

Customer focus is paying attention to fulfilling the needs and wants of customers.

An office is a place in which the affairs of an individual, a business, or an organization are carried out.

Virtual assistants

Increasingly, American companies

Because technology is changing, office workers may expect their responsibilities and the way they work to

Using reference manuals and books is an example of

A cooperative worker is willing to participate in what needs to be done to achieve a goal.

An organization's communications network that is meant for use by its employees or members is called

Office Competencies

Managing Information to Enhance Productivity

Communicating in Written Form

Communicating Orally

Telephone Communications

Banking and Payroll

Financial Reports and Procedures

Time and Workstation Management

Meetings and Travel

Records Management

Processing Mail

Planning and Advancing Your Career

Ongoing Processional Development

Compilation of Business and Office Management

Filters