Question 1

During an organizational change, fear of loss occurs when:

Accepted Answer

A) an employee's status is threatened. 
B) an employee questions his or her competence to deal with changes. 
C) an employee fears his or her own failure as a result of changes. 
D) an employee's interpersonal relationships are threatened. 
A) an employee's status is threatened. 
B) an employee questions his or her competence to deal with changes. 
C) an employee fears his or her own failure as a result of changes. 
D) an employee's interpersonal relationships are threatened.

Question 2

Although executive coaching is usually done in a one-on-one manner, it is sometimes attempted in groups.

Accepted Answer

A) True 
 B)False

Question 3

Briefly explain how personality factors and politics can contribute to resistance to change in organizations.

Accepted Answer

Answers will vary. Individuals with an i

Question 4

Identify a true statement about management by objectives.

Accepted Answer

A) It involves separate goal setting for employees and managers. 
B) It leads to role conflict and ambiguity. 
C) It clarifies what is expected of employees. 
D) It negatively affects communication. 
A) It involves separate goal setting for employees and managers. 
B) It leads to role conflict and ambiguity. 
C) It clarifies what is expected of employees. 
D) It negatively affects communication.

Question 5

An employee's resistance to change that introduces ambiguity into what was once a comfortable situation is the result of:

Accepted Answer

A) fear of failure. 
B) fear of disruption of interpersonal relationships. 
C) fear of loss. 
D) fear of the unknown. 
A) fear of failure. 
B) fear of disruption of interpersonal relationships. 
C) fear of loss. 
D) fear of the unknown.

Question 6

Which of the following is true of external change agents?

Accepted Answer

A) They know about an organization's history and culture. 
B) They are not preferred by employees because of their partiality. 
C) They have no power in directing changes. 
D) They bring an outsider's objective view to an organization. 
A) They know about an organization's history and culture. 
B) They are not preferred by employees because of their partiality. 
C) They have no power in directing changes. 
D) They bring an outsider's objective view to an organization.

Question 7

Briefly explain Kurt Lewin's change model.

Accepted Answer

Answers will vary. Kurt Lewin's change m

Question 8

Identify a guideline that should be followed by organizations to make survey feedback effective.

Accepted Answer

A) Feedback should be reported in a group format. 
B) Management should not disclose the purpose of the survey. 
C) Survey responses should not be confidential. 
D) Responses to the questionnaire should be publicly announced. 
A) Feedback should be reported in a group format. 
B) Management should not disclose the purpose of the survey. 
C) Survey responses should not be confidential. 
D) Responses to the questionnaire should be publicly announced.

Question 9

Communicado Inc., a cell phone manufacturer, has technologically modified all its existing products. It has also improved its customer service. As a result, the company has become very popular among customers. In this scenario, which of the following group-focused techniques for organization development intervention has Communicado used?

Accepted Answer

A) A quality program 
B) A skills training program 
C) Team building 
D) Management by objectives 
A) A quality program 
B) A skills training program 
C) Team building 
D) Management by objectives

During an organizational change, fear of loss occurs when:

Although executive coaching is usually done in a one-on-one manner, it is sometimes attempted in groups.

Briefly explain how personality factors and politics can contribute to resistance to change in organizations.

Identify a true statement about management by objectives.

An employee's resistance to change that introduces ambiguity into what was once a comfortable situation is the result of:

Which of the following is true of external change agents?

Briefly explain Kurt Lewin's change model.

Identify a guideline that should be followed by organizations to make survey feedback effective.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

During an organizational change, fear of loss occurs when:

Although executive coaching is usually done in a one-on-one manner, it is sometimes attempted in groups.

Briefly explain how personality factors and politics can contribute to resistance to change in organizations.

Identify a true statement about management by objectives.

An employee's resistance to change that introduces ambiguity into what was once a comfortable situation is the result of:

Which of the following is true of external change agents?

Briefly explain Kurt Lewin's change model.

Identify a guideline that should be followed by organizations to make survey feedback effective.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters