Question 1

In the context of ethical behavior, which of the following is an instrumental value identified by Rokeach?

Accepted Answer

A) Self-sufficiency 
B) Freedom 
C) Self-respect 
D) Happiness 
A) Self-sufficiency 
B) Freedom 
C) Self-respect 
D) Happiness A

Question 2

Which of the following statements is true of dissatisfied workers in an organization?

Accepted Answer

A) They do not engage in counterproductive work behavior. 
B) They do not report any psychological and medical problems. 
C) They see a misfit between their values and the organization's values. 
D) They lead to the reduction of the organization's cost of turnover. 
A) They do not engage in counterproductive work behavior. 
B) They do not report any psychological and medical problems. 
C) They see a misfit between their values and the organization's values. 
D) They lead to the reduction of the organization's cost of turnover. C

Question 3

Justin, an employee of Widget Corp., is hesitant to leave the company because he thinks that he will lose a great deal of his investments in time, effort, and benefits. In the context of organizational commitments, it is evident that Justin experiences _____.

Accepted Answer

A) conjoint commitment 
B) continuance commitment 
C) affective commitment 
D) normative commitment 
A) conjoint commitment 
B) continuance commitment 
C) affective commitment 
D) normative commitment B

Question 4

In the context of the elaboration likelihood model of persuasion, a target's level of involvement with an issue is not important in determining the most effective route to persuasion.

Accepted Answer

A) True 
 B)False

Question 5

_____ is an employee's perceived obligation to remain with an organization.

Accepted Answer

A) Normative commitment 
B) Affective commitment 
C) Continuance commitment 
D) Regulative commitment 
A) Normative commitment 
B) Affective commitment 
C) Continuance commitment 
D) Regulative commitment

Question 6

In the context of persuasion, which of the following is true of characteristics of a source?

Accepted Answer

A) A source who is perceived as an expert is not considered persuasive enough. 
B) Endorsers of a product are effective when they are perceived as trustworthy. 
C) Attractiveness of a source does not influence its persuasiveness. 
D) Testimonials are the most effective technique in advertising. 
A) A source who is perceived as an expert is not considered persuasive enough. 
B) Endorsers of a product are effective when they are perceived as trustworthy. 
C) Attractiveness of a source does not influence its persuasiveness. 
D) Testimonials are the most effective technique in advertising.

Question 7

_____ is a pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences.

Accepted Answer

A) Job dissonance 
B) Job lattice 
C) Job satisfaction 
D) Job orientation 
A) Job dissonance 
B) Job lattice 
C) Job satisfaction 
D) Job orientation

Question 8

Describe emotional intelligence.

Accepted Answer

Answers will vary. Emotional intelligenc

Question 9

Individuals with high self-esteem are more likely to change their attitudes in response to persuasion than are individuals with low self-esteem.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true in the context of persuasion and attitude change?

Accepted Answer

A) Individuals with low self-esteem are more likely to change their attitudes in response to persuasion than individuals with high self-esteem. 
B) Individuals who hold very extreme attitudes are less resistant to persuasion than individuals who hold moderate attitudes. 
C) Individuals who are in a good mood are more difficult to persuade than individuals who are in a bad mood. 
D) Individuals who are trustworthy must be perceived as more persuasive than individuals who are attractive. 
A) Individuals with low self-esteem are more likely to change their attitudes in response to persuasion than individuals with high self-esteem. 
B) Individuals who hold very extreme attitudes are less resistant to persuasion than individuals who hold moderate attitudes. 
C) Individuals who are in a good mood are more difficult to persuade than individuals who are in a bad mood. 
D) Individuals who are trustworthy must be perceived as more persuasive than individuals who are attractive.

Question 11

Explain the cognitive routes to persuasion.

Accepted Answer

Answers will vary. The source, target, a

Question 12

The attitude-behavior link is stronger when:

Accepted Answer

A) rewards are valued by employees and but are not directly tied to performance. 
B) the time between the attitude measurement and the observed behavior is short. 
C) organizational citizenship behavior is directed at different facets of an organization. 
D) the social context does not reinforce the attitudes and cultural belief systems. 
A) rewards are valued by employees and but are not directly tied to performance. 
B) the time between the attitude measurement and the observed behavior is short. 
C) organizational citizenship behavior is directed at different facets of an organization. 
D) the social context does not reinforce the attitudes and cultural belief systems.

Question 13

_____ motivates individuals to change either their attitudes or their behavior to maintain consistency.

Accepted Answer

A) Discord 
B) Dissonance 
C) Defensive behavior 
D) Machiavellianism 
A) Discord 
B) Dissonance 
C) Defensive behavior 
D) Machiavellianism

Question 14

Identify a true statement about the factors that affect attitude-behavior link.

Accepted Answer

A) The less specific the attitude, the stronger is its link to behavior. 
B) The less relevant the attitude, the stronger is its link to behavior. 
C) The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship. 
D) The lower the self-monitoring, the greater the correspondence between attitudes and behavior. 
A) The less specific the attitude, the stronger is its link to behavior. 
B) The less relevant the attitude, the stronger is its link to behavior. 
C) The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship. 
D) The lower the self-monitoring, the greater the correspondence between attitudes and behavior.

Question 15

_____ involves acting in ways consistent with one's personal values and the commonly held values of the organization and society.

Accepted Answer

A) Dissonant behavior 
B) Ethical behavior 
C) Counterproductive work behavior 
D) Workplace deviance behavior 
A) Dissonant behavior 
B) Ethical behavior 
C) Counterproductive work behavior 
D) Workplace deviance behavior

Question 16

What are the advantages of displaying ethical behavior for a firm?

Accepted Answer

Answers will vary. Doing the right thing

Question 17

Positive moods at work:

Accepted Answer

A) decrease counterproductive work behavior. 
B) decrease organizational citizenship behavior. 
C) lead to more turnover intentions. 
D) decrease altruistic behavior. 
A) decrease counterproductive work behavior. 
B) decrease organizational citizenship behavior. 
C) lead to more turnover intentions. 
D) decrease altruistic behavior.

Question 18

In comparison with individuals with an external locus of control, individuals with an internal locus of control:

Accepted Answer

A) are more likely to believe that outside forces such as fate, chance, or other people control what happens to them. 
B) are less resistant to social pressure. 
C) are more likely to take personal responsibility for the consequences of their ethical or unethical behavior. 
D) are more willing to hurt another person when ordered to do so by an authority figure. 
A) are more likely to believe that outside forces such as fate, chance, or other people control what happens to them. 
B) are less resistant to social pressure. 
C) are more likely to take personal responsibility for the consequences of their ethical or unethical behavior. 
D) are more willing to hurt another person when ordered to do so by an authority figure.

Question 19

Describe the relationship between job satisfaction and organizational behavior (OCB).

Accepted Answer

Answers will vary. Job satisfaction enco

Question 20

Individuals with an internal locus of control are more resistant to social pressure than individuals with an external locus of control.

Accepted Answer

A) True 
 B)False

In the context of ethical behavior, which of the following is an instrumental value identified by Rokeach?

Which of the following statements is true of dissatisfied workers in an organization?

Justin, an employee of Widget Corp., is hesitant to leave the company because he thinks that he will lose a great deal of his investments in time, effort, and benefits. In the context of organizational commitments, it is evident that Justin experiences _____.

In the context of the elaboration likelihood model of persuasion, a target's level of involvement with an issue is not important in determining the most effective route to persuasion.

_____ is an employee's perceived obligation to remain with an organization.

In the context of persuasion, which of the following is true of characteristics of a source?

_____ is a pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences.

Describe emotional intelligence.

Individuals with high self-esteem are more likely to change their attitudes in response to persuasion than are individuals with low self-esteem.

Which of the following statements is true in the context of persuasion and attitude change?

Explain the cognitive routes to persuasion.

The attitude-behavior link is stronger when:

_____ motivates individuals to change either their attitudes or their behavior to maintain consistency.

Identify a true statement about the factors that affect attitude-behavior link.

_____ involves acting in ways consistent with one's personal values and the commonly held values of the organization and society.

What are the advantages of displaying ethical behavior for a firm?

Positive moods at work:

In comparison with individuals with an external locus of control, individuals with an internal locus of control:

Describe the relationship between job satisfaction and organizational behavior (OCB).

Individuals with an internal locus of control are more resistant to social pressure than individuals with an external locus of control.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 4: Attitudes, Emotions, and Ethics

In the context of ethical behavior, which of the following is an instrumental value identified by Rokeach?

Which of the following statements is true of dissatisfied workers in an organization?

Justin, an employee of Widget Corp., is hesitant to leave the company because he thinks that he will lose a great deal of his investments in time, effort, and benefits. In the context of organizational commitments, it is evident that Justin experiences _____.

In the context of the elaboration likelihood model of persuasion, a target's level of involvement with an issue is not important in determining the most effective route to persuasion.

_____ is an employee's perceived obligation to remain with an organization.

In the context of persuasion, which of the following is true of characteristics of a source?

_____ is a pleasurable or positive emotional state resulting from the appraisal of one's job or job experiences.

Describe emotional intelligence.

Individuals with high self-esteem are more likely to change their attitudes in response to persuasion than are individuals with low self-esteem.

Which of the following statements is true in the context of persuasion and attitude change?

Explain the cognitive routes to persuasion.

The attitude-behavior link is stronger when:

_____ motivates individuals to change either their attitudes or their behavior to maintain consistency.

Identify a true statement about the factors that affect attitude-behavior link.

_____ involves acting in ways consistent with one's personal values and the commonly held values of the organization and society.

What are the advantages of displaying ethical behavior for a firm?

Positive moods at work:

In comparison with individuals with an external locus of control, individuals with an internal locus of control:

Describe the relationship between job satisfaction and organizational behavior (OCB).

Individuals with an internal locus of control are more resistant to social pressure than individuals with an external locus of control.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters