Question 1

_____ are discrete and fairly short-lived feelings that have a specific, known cause.

Accepted Answer

A) Attitudes 
B) Emotions 
C) Ethics 
D) Perceptions 
A) Attitudes 
B) Emotions 
C) Ethics 
D) Perceptions

Question 2

According to the ABC Model, _____ is the emotional component of an attitude.

Accepted Answer

A) perception 
B) affect 
C) behavioral intent 
D) cognition 
A) perception 
B) affect 
C) behavioral intent 
D) cognition

Question 3

Which of the following best defines organizational commitment?

Accepted Answer

A) It is the strength of an individual's identification with an organization. 
B) It is acting in ways consistent with one's personal values and the commonly held values of an organization and society. 
C) It is the behavior that is above and beyond the call of duty. 
D) It is the process of deriving attitudes from family, peer groups, religious organizations, and culture. 
A) It is the strength of an individual's identification with an organization. 
B) It is acting in ways consistent with one's personal values and the commonly held values of an organization and society. 
C) It is the behavior that is above and beyond the call of duty. 
D) It is the process of deriving attitudes from family, peer groups, religious organizations, and culture.

Question 4

The tension produced by a conflict between attitudes and behavior is emotional dissonance.

Accepted Answer

A) True 
 B)False

Question 5

_____ is a component of an attitude that reflects a person's perceptions or beliefs.

Accepted Answer

A) Cognition 
B) Behavioral intent 
C) Mood 
D) Affect 
A) Cognition 
B) Behavioral intent 
C) Mood 
D) Affect

Question 6

_____ is a discrepancy between one's felt emotion and one's expressed emotion.

Accepted Answer

A) Emotional dissonance 
B) Emotional labor 
C) Emotional contagion 
D) Emotional inertia 
A) Emotional dissonance 
B) Emotional labor 
C) Emotional contagion 
D) Emotional inertia

Question 7

Job Descriptive Index asks employees to respond to statements about their jobs using a five-point scale that ranges from very dissatisfied to very satisfied.

Accepted Answer

A) True 
 B)False

Question 8

Explain emotional contagion.

Accepted Answer

Answers will vary. Emotions have far-rea

Question 9

_____ is made up of several types of abilities: perceiving, understanding, facilitating, and regulating emotion.

Accepted Answer

A) Emotional dissonance 
B) Emotional intelligence 
C) Emotional inertia 
D) Emotional contagion 
A) Emotional dissonance 
B) Emotional intelligence 
C) Emotional inertia 
D) Emotional contagion

Question 10

_____ encompasses loyalty and a deep concern for an organization's welfare.

Accepted Answer

A) Emotional dissonance 
B) Continuance commitment 
C) Affective commitment 
D) Cognitive dissonance 
A) Emotional dissonance 
B) Continuance commitment 
C) Affective commitment 
D) Cognitive dissonance

Question 11

In the context of job satisfaction, which of the following is true of dimensions of a job?

Accepted Answer

A) Employees who like their job responsibilities must be satisfied with promotion opportunities. 
B) Employees with high negative affectivity are more likely to have high job satisfaction. 
C) Employees' pay is only marginally related to their job satisfaction. 
D) Employees' nature of work does not affect their job satisfaction. 
A) Employees who like their job responsibilities must be satisfied with promotion opportunities. 
B) Employees with high negative affectivity are more likely to have high job satisfaction. 
C) Employees' pay is only marginally related to their job satisfaction. 
D) Employees' nature of work does not affect their job satisfaction.

Question 12

_____ is an employee's tendency to remain in an organization because he or she cannot afford to leave.

Accepted Answer

A) Normative commitment 
B) Affective commitment 
C) Continuance commitment 
D) Regulative commitment 
A) Normative commitment 
B) Affective commitment 
C) Continuance commitment 
D) Regulative commitment

Question 13

The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship.

Accepted Answer

A) True 
 B)False

Question 14

Describe the different kinds of organizational commitment.

Accepted Answer

Answers will vary. There are three kinds

Question 15

Individuals with high negative affectivity are more likely to be satisfied with their jobs.

Accepted Answer

A) True 
 B)False

Question 16

Ethical behavior in firms do not lead to any practical benefits.

Accepted Answer

A) True 
 B)False

Question 17

Syntax & Co., a waste management firm, announces that it has invented an environment-friendly machine to treat its nuclear waste. Julie, a junior employee at the company, discovers that the waste is not being treated, but instead, it is being dumped in a river outside the city. Julie believes that this is unethical and is not sure whether she should reveal this information to the public. The tension caused by this conflict is called _____.

Accepted Answer

A) emotional contagion 
B) cognitive dissonance 
C) peripheral route 
D) emotional dissonance 
A) emotional contagion 
B) cognitive dissonance 
C) peripheral route 
D) emotional dissonance

Question 18

Which of the following is true of organizational citizenship behaviors (OCBs)?

Accepted Answer

A) Satisfied workers are less likely to engage in OCBs than dissatisfied workers. 
B) OCBs do not influence performance evaluation ratings. 
C) Affect tends to direct OCBs toward colleagues. 
D) Cognition tends to direct OCBs toward managers. 
A) Satisfied workers are less likely to engage in OCBs than dissatisfied workers. 
B) OCBs do not influence performance evaluation ratings. 
C) Affect tends to direct OCBs toward colleagues. 
D) Cognition tends to direct OCBs toward managers.

Question 19

Which of the following is true of attitudes?

Accepted Answer

A) They are physiological responses. 
B) They cannot be changed using persuasion. 
C) They are closely linked to behavior. 
D) They are discrete feelings that have a known cause. 
A) They are physiological responses. 
B) They cannot be changed using persuasion. 
C) They are closely linked to behavior. 
D) They are discrete feelings that have a known cause.

Question 20

Messages are more persuasive if managers frame them with the same emotion as that felt by the employees.

Accepted Answer

A) True 
 B)False

_____ are discrete and fairly short-lived feelings that have a specific, known cause.

According to the ABC Model, _____ is the emotional component of an attitude.

Which of the following best defines organizational commitment?

The tension produced by a conflict between attitudes and behavior is emotional dissonance.

_____ is a component of an attitude that reflects a person's perceptions or beliefs.

_____ is a discrepancy between one's felt emotion and one's expressed emotion.

Job Descriptive Index asks employees to respond to statements about their jobs using a five-point scale that ranges from very dissatisfied to very satisfied.

Explain emotional contagion.

_____ is made up of several types of abilities: perceiving, understanding, facilitating, and regulating emotion.

_____ encompasses loyalty and a deep concern for an organization's welfare.

In the context of job satisfaction, which of the following is true of dimensions of a job?

_____ is an employee's tendency to remain in an organization because he or she cannot afford to leave.

The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship.

Describe the different kinds of organizational commitment.

Individuals with high negative affectivity are more likely to be satisfied with their jobs.

Ethical behavior in firms do not lead to any practical benefits.

Which of the following is true of organizational citizenship behaviors (OCBs)?

Which of the following is true of attitudes?

Messages are more persuasive if managers frame them with the same emotion as that felt by the employees.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 4: Attitudes, Emotions, and Ethics

_____ are discrete and fairly short-lived feelings that have a specific, known cause.

According to the ABC Model, _____ is the emotional component of an attitude.

Which of the following best defines organizational commitment?

The tension produced by a conflict between attitudes and behavior is emotional dissonance.

_____ is a component of an attitude that reflects a person's perceptions or beliefs.

_____ is a discrepancy between one's felt emotion and one's expressed emotion.

Job Descriptive Index asks employees to respond to statements about their jobs using a five-point scale that ranges from very dissatisfied to very satisfied.

Explain emotional contagion.

_____ is made up of several types of abilities: perceiving, understanding, facilitating, and regulating emotion.

_____ encompasses loyalty and a deep concern for an organization's welfare.

In the context of job satisfaction, which of the following is true of dimensions of a job?

_____ is an employee's tendency to remain in an organization because he or she cannot afford to leave.

The longer the time is between the attitude measurement and the observed behavior, the stronger the relationship.

Describe the different kinds of organizational commitment.

Individuals with high negative affectivity are more likely to be satisfied with their jobs.

Ethical behavior in firms do not lead to any practical benefits.

Which of the following is true of organizational citizenship behaviors (OCBs)?

Which of the following is true of attitudes?

Messages are more persuasive if managers frame them with the same emotion as that felt by the employees.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters