Exam 4: Attitudes, Emotions, and Ethics

_____ is an employee's intention to remain in an organization because of a strong desire to do so.

In the context of the ABC model of an attitude, affect can be most likely measured by a person's _____.

Behavior that is above and beyond the call of duty is called counterproductive work behavior.

_____ can be defined as any voluntary, attitude-driven behavior that violates organizational norms and causes some degree of harm to an organization, coworkers, or supervisors.

Andrew, a manager, is a high-Mach individual as he always threatens his employees into following his orders because he believes that it is better to be feared than loved.

_____ are psychological tendencies expressed by evaluating something with a degree of favor or disfavor.

Explain Kohlberg's model of cognitive moral development.

Which of the following is a characteristic of high-Machs?

Attitudes derived from direct experience are powerful because they are easily accessed and active in our cognitive processes.

In the context of the ABC model of an attitude, affect can be measured by:

Anything that disrupts the consistency between an individual's attitudes and behaviors causes _____.

The statement "I like movies" reflects the _____ of an attitude.

Explain cognitive dissonance with an example.

Derek, a manager at a multinational investment firm in France, is transferred to the Indian office of the firm. He holds a negative view of the work environment in the office in India as the office hours stretch beyond 6 p.m. This is inconsistent with his attitude because in France, people work only till 6 p.m. Despite this, he is compelled to work beyond 6 p.m. as his colleagues have a positive attitude toward it. In the context of attitude-behavior correspondence, the factor that leads to Derek's compliant behavior is _____.

Asterix Solutions, an IT firm, is downsizing to reduce its fixed costs. Erin, an employee at the firm, notices that several competent employees are being laid off while those who are incompetent are being retained. Erin decides to take revenge against her manager by sabotaging the project reports on her manager's computer. Erin is engaging in _____.

Which of the following statements is true of a behavioral intent?

The tension produced by a conflict between attitudes and behavior is _____.

_____ is the ability to recognize and manage emotion in oneself and in others.

To prevent and manage counterproductive work behavior (CWB), managers should:

_____ is a type of emotional labor that involves attempting to feel the emotion one is displaying.